Mediacom

Plain and simple the worst internet provider I’ve ever had. For starters moved in back in July 2015. They had to run some lines for the service. It took them around a month to bury the only line which was running across my driveway and now JANUARY 2016 the other line is still sitting outside waiting to be buried. Called them a week ago and setup an appointment for it to be done yesterday. Guess what it’s still outside and when I called them about it they said it’ll be 14 – 21 days. Besides that the Internet is slow and there is a data cap. We sometimes go over, but not often enough to pay for the next tier. Cannot wait to live somewhere with a different provider.

Great services, cost effective compared to local competition in our area. Wide variety of packages, & options to fit most budgets. Customer service is exceptional as long as it’s «state-​side» customer service. Trouble calls are worked in within 48 hours normally as well. Great company overall.

For those wondering whether or not to open an account with Mediacom, this is the letter I sent to their customer service department (thus far no response):
This email is simply to comment on the appalling state of customer service at Mediacom. I have been a customer of your company for over a year (only 8 of those months voluntarily) and have time and again been let down by the incompetence of your customer service representatives. I first attempted to disconnect my cable service in August of this year. A customer service representative helped me through the process and assured me my account had been closed but seemed taken aback when I asked for a simple confirmation email stating that what she’d done had gone through. She was ‘unable’ to provide that message. Surely the company providing my cable and internet service has mastered the art of electronic communication, but I took her word for it. I deployed for four months, and returned to collection calls from Mediacom’s billing department threatening to turn my account over to a collection agency. Strange, I thought, for a company with whom I had terminated my business over 120 days earlier to be calling me about money I don’t owe them. Turns out, your company, without my knowledge, charged $ 1051 to my account after I had definitively closed it on 6 Aug. I, of course was unable to correct the mistake until November as I was again, deployed. Needless to say, I called Mediacom’s collection department to address the issue. I was again told that the account had been closed out, our business was complete, and this time recieved an assurance that an email with the information I requested was being sent to my inbox as we spoke. No such email arrived. I called the customer service department for a third time to request such a document again, only to be told that Mediacom cannot furnish such information. The representative’s supervisor ‘Shaun’ (who is apparently the only Shaun in customer service) refused to speak with me and then hung up on me when I continued to ask for some sort of confirmation that my account had been taken care of. Forgive me for losing faith in the company’s ability to close my account. Regardless, I feel that Mediacom’s behavior, more than sheer incompetence, equates to extortion and thrives on taking advantage of members of the Armed Forces who find themselves in situations where it is inconvenient or impossible to maintain communication with one’s cable company. I can assure you that when I inevitably recieve another fraudulant bill from Mediacom’s claims department, the call you recieve will not be from me but from an Army JAG Lawyer who has a good deal of experience with predatory companies and the ways in which they attempt to swindle Soldiers out of their money.

I had their top tier cable and internet for two years with constant indeterminacy issues and weak Internet signal. In September 2014 the bottom dropped out of the already questionable reliability of their service. Techs came and verified that the signal was weak and intermittent. Maintenance came (about 12 times in 2 years) and nothing ever changed. They gave no explanation for what was happening. If you try to reference previous issues you just get put back to the call center in India or where-​ever. When I called to cancel, the woman finally offered to have a supervisor come take a look. After 2 years of constant problems THEN they bring this up? Knology cost more than Mediacom but is far more reliable according to local reports. I do not believe that Mediacom has the infrastructure to offer reliable INTERNET to Columbus, GA.