Monro Muffler Brake & Service

Forgot to mention in the first review that my car was not drivable, it completely shut down on me just two minutes from Monroe Muffler. I had no choice but to take my car there in the first place. So.
I took my car to a Honda dealership September 2013 for them to replace a coil that burnt out that Monroe Muffler replaced for me a few months prior which cost me $ 600. My car ran fine, up until yesterday. It’s back at Honda at this very moment, getting another coil replaced. That’s two coils out of the four After Markets that Honda have to replace because Monroe wanted to replace all four coils.
I am not the type to complain but if my car is having different problems other than the coils then that’s understandable, in this case, it’s the same issues!
It’s not about the money, it’s about the principal of doing what is right and not scamming customers. In another couple of months, Honda will have to replace the other two. I will not have something fixed unless it’s broken. Will have to drive my car and anticipate it shutting off on me again. Thank you Monroe Muffler for your horrible customer service!

This was the closet place to take my car and I ended up calling back and having it towed to One Call Auto Mechanic. They had my car for 30 minutes and ran half a diagnostic test and charged me $ 60. Just to run the test is $ 100!!! Auto Zone does it for free?! Matt from One Call Auto Mechanic had my car for over an hour and charged me nothing because he said I could go to auto zone to buy a $ 4 bottle of solution to fix my problem! The mechanic here was very friendly, but found nothing and still charged me 60 dollars for 30 minutes of his time with no solution! To not be ripped off head over to see Matt!

I have been to 3 Monros in the Columbus area, and by far my best experience has been at the Monro on Park Rd. The manager Tom gave exceptional customer service and was friendly, attentive, and incredibly easy to do business with. I took my car in for an oil change. The price was fair and instead of being outrageously upsold on unneeded repairs, Tom openly told me about issues I should keep an eye on and suggested maintenance work. I will 100% be visiting this location again!

I would give them a 0 star if I can, and I WON’T TRUST THEM AGAIN. Here’s my story: I took my dad’s little Toyota to this place for an oil change, and the car was running fine, no brake issues whatsoever. when I go pick up the car, several sensors went off on the dashboard and the guy told me I need to change all the brakes and quoted me several hundred dollars. I told them the car was fine until they service my car. But (of course) they refused the fact and insisted my dad’s car had a brake issue when I dropped it off, and refused to fix the problem. I ended up took the car to the dealership and cost me few hundred dollars for their damages. They are bunch of dishonest people who (intentionally) offset/​broke the brake sensors so they could make extra money off me. Go there if you must, but you’ve been warned!

Brought my car in last week n I never got a call to pick it up. I called just in time cuz because they were about to lock my car in. I asked if I could get a receipt and another sticker to put on my window. I didn’t get either at all. The day after my car started leaking.

Went to fix my ac, thinking it is a blower motor (which they replaced a year ago). Left the car and waited for the call. It came within 10 minutes after I left and they quoted me $ 420 (the dealer asked for $ 330). I said that I will not do it with them and that I’ll pick up my car.
When I picked it up, the motor was «miraculously» working. I can simply presume that it must have been something really simple (like bad contact), they fixed it but nevertheless tried to charger me for it. Unbelievable!

I believe this Monro is a pretty good place to take your car. I’m not 100% sure all the charges they do are necessary but I will say that I have had them tell me that something is not worth fixing there and the dealer could probably do it cheaper so that’s nice to see such honesty. I go here quite frequently for minor things such as oil changes, headlight lamp replacements, etc and I believe they are quite good for that. As a Saturn owner it’s nice to know that their lead mechanic is a former senior mechanic for Saturn before it went out of business.
I give Monro 3 stars simply because sometimes their charges for things can run quite high, especially if you give them carte blanche permission to «look the car over and find everything that needs fixing» but then I suppose that may be typical of most car repair places. They will not do anything you do not approve in advance so that’s good.
I also like the fact they have a night drop so you can drop off your car when it is convenient for you. And they typically can get your car looked at pretty quickly and repaired within a day or two as well, which is great if you can’t do without your car too long.
Be sure to keep an eye out for coupons for them. They periodically mail out coupons which can save you quite a bit of money. I’d certainly trust getting my oil changed here a lot more than taking it to get it done at Jiffy Lube or one of those type places.

This place is a total rip-​off.
I had a little bit of trouble starting my car. Since this place was very near, took it there. They said $ 100 for diagnostics. Wow! I asked you must be kidding because I understand it might be costly when you get an Engine Error sign on the panel, but this is like basic battery and alternator issue. Got that diagnosed at CARS at Polaris for $ 35.
My friend who took his car there for a problem was told that he needs to get a new battery ASAP. Since he got that from AAA, he took it to them and they said that Monro guys did not even open the battery to test, it was brand new and there was no need to change it.
Please avoid this place even if your car breaks down in front of it.

Went to get my brakes changed over the weekend, they quoted $ 960 for back brakes, roters and calipers (whaaaat?), they explained that the calipers for my car were very expensive… I then called Midas on Polaris Pkwy and got a quote on the same items for $ 710. I took it to Midas and then they told me my car didn’t even need calipers. They ended up charging $ 360 out the door. So I would say don’t waste your time with this Monro.