We did a full house + piano move. From the first quote to the end of the job everyone was professional, friendly, and punctual. We received both a confirmation email from the company, plus two calls from the crew before arrival on the day of. The four man crew headed by Jeremy did a great job carefully wrapping and transporting our furniture, and were good about communicating with us throughout the process. They also did a nice job with the piano and a curio cabinet, both very heavy and fragile pieces. The guys were helpful in positioning items in the proper spots and providing suggestions for furniture placement. The one thing I would have the company do differently is provide a rough estimate of how many hours they think a certain job will take based on the number of items listed in the estimate. This will help customers both plan their time out better and have closer to the proper amount of money saved up, if necessary. For example, we were given a quote based on a 2 hr minimum estimate, but the job ended up being 5 hrs. In any case, it wasn’t a big issue, and I would highly recommend these guys for both regular moving and piano moving.
Joe B.
Évaluation du lieu : 4 Columbus, OH
I recently used Moving Ahead Services for their labor only service when I was moving into my apartment in Columbus. Asking questions and setting up my time to move was completed online with no hassle. Asking for them to come a little bit later than scheduled because I was running late(Budget trucks only go 70mph!) was easy. The team was friendly and competent. It was such a treat to have movers.
Lyndon C.
Évaluation du lieu : 4 Columbus, OH
While Moving Ahead Services helped us out in a serious bind(they came on short notice after another company flaked out on us), their movers managed to ruin some expensive furniture. Their response to our complaint was adequate at first but after a few weeks of silence, we received compensation that was well below the amount of damage done to the furniture. UPDATE: Moving Ahead Services reached out to us and was very apologetic and agreed to come out and repair the damage that was done. I believe that this was an isolated incident and Moving Ahead Services did what they could to correct this mistake.
Angie B.
Évaluation du lieu : 5 Galena, OH
They did a great job moving all of our belongings out of a 10×40 storage unit into our new home. They took very good care of our stuff and did it in the amount of time they promised.
Matthew M.
Évaluation du lieu : 5 Los Angeles, CA
Wow, there are so many positives to list; I don’t know where to start. I really can’t think of any negatives. Go Moving Ahead! First, Jeff gave me a fair quote very promptly. It was’t a lot more than my recent move from NYC to Cincinnati, and the distance is much greater, so it seemed like a good deal. I mentioned my Angie’s List discount, and they honored it, even when I later told them that I may have underestimated how many items I had. Wow, impressive. Integrity from the get-go. Then I was handed off to Spensir, who was really great(and patient) in so many ways. He was always super quick to respond to my emails, and we even chatted a few times on the phone. I probably drove him crazy with all my questions, but he always gave answers and good advice, often within a few hours! Once I even felt he was my temporary therapist. ha He alleviated much stress! Thanks for the moral AND logistical support, Spensir! I felt like the entire logistics/paperwork process was too easy to not be a scam. I had to be missing something. How could moving be this simple? I’ve been lucky with all my previous moves in the sense that all the guys have been ethical, polite, and hardworking, but this company(and moving guys) took it to another higher level. It’s going to be hard to live up to my new standard, future moving companies! heh Allen(sp?) from the local department called several days before my move with a few questions and words of advice. Helpful chat. I spoke to him again briefly to give him/the movers instructions for parking at my apartment complex. I was able to get him immediately. I had Bob, Desmond, Ryan, and Joel in Cincinnati, with Joel being the guy who drove all the way to California. Joel came in a separate truck — the one used to load up my stuff. Every single guy was a total pro, very likable. They seemed genuinely interested in what I was doing out in Los Angeles, too. They were super appreciative of the food goodies we left for them and post-load tips. They chose to take the stairs(I’m on the 3rd floor) instead of the elevator, because the elevator was so far away from my apartment. I couldn’t believe how quick they were, especially with many heavy items and stairs! I don’t think they even really took a break!!! They moved over 125 boxes, plus quite a bit of heavy furniture and miscellaneous items in under 2 hours! I had a 2 bedroom, but more stuff than the average 2BR. I think they were the quickest movers I have ever had, but they were also very careful. Nice combo! They seemed to get along really well with each other, too, which always helps the teamwork. A+. Thanks, guys! You are awesome. I also wanted to add that I was worried that all items would fit in a 26-foot truck. They alleviated my worry as soon as they got there and told me that they would fit, with quite a bit of room to spare. Right again. They packed everything efficiently, and I still had a good 8 feet? of room? I’m still glad I chose the 26 foot truck, though, as the 16– footer could have been quite tricky, and I wanted the peace of mind and less stress on moving day. I reconnected with Joel in Hollywood and two other local guys. All of my stuff made it, and there really wasn’t any damage! Again, Joel and the other two, Justin and Chris(and Moving Ahead dealt with finding local guys so I didn’t have to worry about any of that), worked very hard and got everything moved in about an hour! Amazing. The two new guys were careful and polite, too. I had a nice chat with Joel after the move. I was actually sort of sad to see him go… he(along with everybody else) helped me out big time. He took care of all my belongings for many, many miles. He had a nice combination of professionalism(checked in with me to let me know how things were going — all the reports were positive, he made perfect time… was always on track…) and laid-back ease. He seems like he could just roll with the punches and get the job done regardless of any potential obstacles, which is clearly a great quality to have as an employee of a company. Also, as a side note, great personality and hilarious! I have already had a few negative experiences in Los Angeles, but Moving Ahead sure made at least the moving part simple for me! The following is included on their website: «…the worry and stress associated with any relocation, whether long or short-distance, is both taxing and completely unnecessary.» It is evident to me that this isn’t something they just say to get business. It’s what they truly believe, and I certainly understand why the company has an A+ BBB rating and is one of the best moving companies headquartered in Ohio. Thanks, guys of Moving Ahead! Highest Recommendation.