Mr. Rooter Plumbing

Repaired valve and pipe to fix loud noise after toilet flushes; cleaned back of tank to remove residue and offered followup cleaning tips. Operator called in advance to confirm appointment, technician showed up on time. Was courteous, helpful, and efficient. Price was reasonable, even without the added Angies List coupon. Would use again.

This update is extremely overdue, but as far as home stuff, I tend to not focus on it with my Unilocaling. But I think it’s really important that I inform others what happened when I did find someone to address that root problem I mention in my original review.
I had another private plumber come out, and when addressing this issue with my toilet, he noticed that the soil stack, or as I like to call it, the poop chute, had a gigantic crack in it that ran almost its entire length. The plumbing was exposed and visible to the eye because the kitchen was being remodeled. The same was true when Mr. Rooter was there too.
So, since this soil stack was cracked, it had to be replaced completely. What this meant, is that all that work Mr. Rooter did fixing the plumbing in my kitchen, that I paid like $ 400 for, had to be ripped back out to replace the soil stack. So I ultimately had to pay to have my kitchen plumbing done three times. Being a licensed, big time plumbing company, Mr. Rooter should not have failed to inspect the soil stack. And when I made efforts to get some sort of refund since the work they did on my kitchen was wasted, I was essentially blown off.
The moral of the story is that they do good plumbing work, but what good is that if they don’t do the proper amount of investigation leading up to that work? I’ll tell you, it’s worth nothing.

I live in a house built in 1959, and it requires a lot of babying, including routine snaking of various drains. I’ve been a regular customer of Roto-​Rooter for some time, but after seeing Mr. Rooter on «Undercover Boss,» I thought I’d give them a shot. I didn’t regret it.
Mr. Rooter earned big points from me when I saw the technician not only put booties over his shoes, but on the wheels of the snake-​cart thing as well. Roto-​Rooter has left dirty wheel tracks through my living room several times. Mr. Rooter also got the job done faster and for significantly less money than Roto-​Rooter, and didn’t try to upsell me on anything.
The only negative is that the «we’re on our way to your house» call came from a dispatching service, not the technician, so they could only tell me that he would be there «within an hour.» Wait, there’s one more: Though you can schedule appointments online, they require a phone call (from them to you) to finish them, unlike Roto-​Rooter, where everything can be done online. Minor qualms. Mr. Rooter has my business.

Called them out to clear a sewer line. The plumber brought 2 more guys and a second truck with him. I knew then this wasn’t going to be cheap. Jet scrubbed my line and told me there was a possible collapse. Verbally shot off an estimate to repair (nothing on paper) took my money and left. Nearly 4 months later I find out from my insurance company that they did camera the line and that my problem is bigger than what I thought. They did what I asked, which clear the line. Just failed to tell me they did use a camera, never showed me the images and told me it was the first 3 feet of line. However they gave my insurance adjuster more information than gave me and I was the one footing the bill. I’m sure they do a great job they just fail at giving you all of the information you need.
BTW, sewer lines are not covered in insurance policies so don’t bother calling to ask or you’ll end up like me with a 3 month deadline to repair it.