Paradise Garage

I walked into this shop yesterday with my dad, who’s looking for a new road bike, and I can’t say enough great things about the knowledgeable, helpful service we received from Sarah. Not only did she size him and talk about all of his options in depth, but she also talked to me about my own bike and sized me as well. Run to this bike shop, and ask for Sarah. You’ll be wowed.

I really appreciate Paradise Garage! There are various wonderful bike co-​ops around town that are more hands-​on, but when you need something done and would prefer that someone else just fix it for you, Paradise Garage is perfect. I walked in with a flat, and they were able to replace my tube and change my brake pads in just a matter of minutes. Plus, I was missing a part for a bike light that I bought over a year ago, but they went in the back and found the missing pieces (even though I hadn’t bought the light there). Good people!

Great experience! I walked in and within 15 minutes I had purchased everything I needed and the bike was being tuned. Great service and I’m exited to start using it.

went in with a busted spoke when they were super busy (like, the entire back of the store was full with bikes needing repaired) and they agreed to take a look at it. they fixed it and i rode away and immediately busted another spoke. came right back and the person working wheeled it right into the back, put a new wheel on, and cut me a deal. speaking as someone who has done customer service for 10+ years i can understand how annoying/​stressful some situations can be (especially when it’s busy) and i feel like the people working at paradise garage seem calm and willing to work with people. feel like they could have easily said ‘sorry, no, not today’ but instead they helped me out. would definitely recommend this place.

I’ve been meaning to buy a bike for quite a while and pulled the trigger at Paradise Garage. Aaron made the whole experience great! He was super friendly, knowledgeable and helpful. I wanted a entry level road bike so I could get into biking and went with the Cannondale Synapse. The entire process was fast, easy, and hassle-​free (my bike was built in just a few hours even though it was a busy Saturday)! Thanks so much! I’ll definitely be back!

My wife and I were in on Friday to buy bikes, something we’ve talked about for awhile, but hadn’t yet made the plunge. I know my way around bikes fairly well, but my wife was new to the idea of anything beyond a $ 99 Walmart Huffy.
Zach was a huge help, low pressure, very informative, and made the whole process as smooth as could be. He was honest and up front about what we need, figured out what suited our needs and price range, and we ended up with two awesome bikes. The whole experience was great.
We went riding this weekend and were both thrilled with our purchases. I’ll certainly be back.

I bought a couple items that were installed at no charge. I picked the brain of the tech guy that worked on my bike about a couple things and got great advice that was freely given. They’re my bike shop now. period.

Great selection (they don’t have everything, but what they have is well-​selected). Very friendly and knowledgeable employees. Very nice and comfortable atmosphere for a bike store — makes you want to hang out there.

Best bike shop in Columbus!
Staff is knowledgeable and friendly — they’re great at not being bike snobs. Good selection of affordable bikes and gear.

I’d like to give PG five stars, but I’ve had some less-​than-​great customer service experiences. The selection is good, and if you buy a bike there, labor on it for any future maintenance/​installations is free – a big selling point for me. However, a few of the mechanics/​salespeople seem like they can’t be bothered to talk to someone who doesn’t know a ton about bikes. I’m definitely a biking acolyte, and don’t get me wrong, they have a few people who are open and kind and great, but I’ve felt condescended to more than once when asking about how a certain repair works, why I might choose one [insert bike brand or style] over another, etc. Step off your high horse and just be excited that somebody wants to share your hobby with you in some way.

I went in for a gravity stand, they sold me a used stand in a new box at full retail price. When I called to talk to them about it they said I’d have to come back in and exchange it but the new one would have to be ordered. On top of all of it, I live nearly an hour away so swinging by isn’t exactly quick and easy.
Not sure why they try to sell used stuff as if it’s new.
I should have stuck with one of the other bike shops. #lessonlearned

I’m pretty new to cycling but everyone at Paradise Garage was super patient with me while I asked a bunch of basic questions and learned some new vocab words. I’ve always been pretty intimidated by the cycling community but my experience at PG made me feel right at home!
When I came in, Nate (pretty sure it was Nate) asked me about my biking habits and price range and then showed me a few commuter bikes. After a tried the 2 models that were in my budget, he pointed to another set of bikes and said, «Those would work for you too but they’re a little expensive for what you want to spend.» What?! He didn’t try to upsell a newbie?! Amazing.
When I came back a few days later to buy my bike (a 2014 Kona Dew), the woman who helped me was super busy and I think leaving for her lunch break but still made sure I got the right helmet, lights and lock so I can ride legally and safely.
They also carry Bern helmets which is awesome. I bought an all-​weather model so I have a new snowboard helmet AND a bike helmet all in one. The helmet I got didn’t come with a google clip so they gave me a 40% coupon for the bern website so I could buy one.
Overall great experience and I can’t wait to go back!

I’m new to cycling, so I was a little timid and nervous at first about going in to the shop and asking about the things I needed. Walking into paradise garage helped ease me into riding though. From my helmet, to my riding shorts, to my lock and my bike lights– PG helped sort me out with everything I needed with good explanations and at an affordable price. All of the employees I worked with were extremely knowledgable about biking and everything that comes with it.
They do get pretty busy so you might have to wait a bit for some help, and if your bike needs servicing definitely call ahead to see when they can get you in. They take care of all your biking needs.
I would definitely recommend this place for people with any level of experience in biking!

was always on my list of places to stop when visiting from out of town for bike polo or recreation. great selection and good prices on everything i’ve ever needed. ordering another bike through them soon.
the sales staff is very helpful and the mechanics know their stuff.

I’ve always loved coming here. My first experience was with having my 3 year old Surly LHT professionally tuned for the first time. It was very reasonable and made me feel serious regret that I bought my bike at Bear Wheels. PG gives free house tunes for life on bikes they sell you.
My next experience was bringing in a trashed Gary Fisher for which I paid nothing to have lots of rusty components swapped out and have some studded tires put on for a winter ride. They did a great job of course, and even got the old weathered shifters to work. The cost was a lot less than I thought it would be, I only paid around $ 125 to get a free, totally beat up bike restored and the turnaround time was excellent.
Then a few days ago, my Surly was stolen off my porch. I commute every day and don’t have any other form of transportation, so I didn’t want to waste any time getting on a new bike while I await insurance processes, and I called them before coming in to see what they had on the floor that would be comparable and affordable right away. They were of course very sympathetic and very helpful with recommendations for something that would work as hard for me as my Trucker would, and I picked a 2013 Salsa Vaya 2 on sale for the same cost of a 2014 LHT, and in many ways it is a better bike. I applied for financing and was generously financed to buy the bike and accessories I wanted as I definitely didn’t have the cash on hand for it, and the next day I picked it up after they installed fenders and a rack and a framesaver application. I’m so glad I was spared the trouble and expense of trying desperately to make room a credit card, and the 1 year without interest saves me a lot of money while I wait for insurance to pay out. Even if it weren’t going to be paid for by my insurance it is still a really incredible deal, cause what 20something has $ 2K just laying around to replace a stolen bike?
I love their very complete selection of apparel, tools, and accessories. You can definitely count on their goods to be of sound quality. I usually buy that kind of stuff online, where it’s obviously a little cheaper, but their prices are still pretty competitive for a brick and mortar store, which is really good when you need something right away.
I’m really glad there’s such a reliable, helpful bike shop in town staffed with knowledgable folks with positive attitudes. As much as it sucks to have a ride stolen I’m glad I finally got to buy a bike from this place, since I can count on a lifetime of quality, free basic service. I probably wouldn’t go anywhere else.

Wellll, sonny, let me tell you in the winter of 2011 there was a blizzard in Columbus. And boy was it a humdinger. You see, I had just biked uphill (and it’s uphill both ways… or so I can recall) to school when the blizzard was only just a baby — a glimmer in the forecaster’s eyes. On the way back, though, that’s when things got saucy — slipping and sliding all over the road and shooting all sorts of filth all over my back. Well, when I finally got back to my 1 sq ft apartment and was drenched with slush, I swore to myself that that was the day I would get mud guards for my bike. And so I went to Paradise Garage.
Almost needless to say, Paradise Garage had exactly what I was looking for and at a not-​so-​terrible price. Nice young whipper-​snappers tending the cash registers — we couldn’t even pay for our Starbucks with our iPhones at that time so we used «cash» — and I was in-​and-​out in a matter of minutes.
That, my boy, is the story of how I survived the rest of winter of 2011 with the help of Paradise Garage.
P. S. — There’s a parking lot right next to Price Ave…

I popped in here at one point to get a rack for the back of my bike so I can haul my shiz on it. After buying several racks online only to find that they wouldn’t fit because I have some weird funky 80’s road bike geometry going on, I figured it might be a good idea to get one in person. I talked to a sales guy who helped me find one that would fit, then offered to put it on for me for $ 5. While they were putting it on, I glanced around at the selection– it looked like there was a large selection of apparel, a decent number of baskets and panniers and the like, some really nice lights that were on display so you could play with them and see which you liked best, pretty decent selection of Bern helmets in different colors and sizes. Overall, nice things, maybe a little on the high end pricewise but not too bad.
What I was really impressed with was the service. While I waited I chatted with a few different employees, and they were all really nice and knowledgeable. When they brought my bike and shiny new rack out, I asked a salesman (whose name I forgot because I suck at names) how I could attach my rear light to the rack so it wouldn’t get blocked by my stuff– he was nice enough to take it to the back and rig up something for me for free. Score! I was impressed enough to ask if they took tips, but apparently not. Maybe some day I’ll stop in with cookies. Until then, guy-​whose-​name-​I-​forgot, thanks for helping me out.
The only thing I would complain about if I wanted to be complainy-​pants was that installation of the rack was $ 5 even though I purchased the rack there. Down at Once Ridden they’ve done it for free. I kind of get annoyed when shops charge for your every little thing, even though I know it’s their right and they were totally up front about it. But the folks at Paradise were nice and helpful that I don’t really care, and I’ll still be back.