Preppy Pet Columbus

We have used preppy pets for several years. Frost takes great care of Gus, our golden. Our dog is alway happy to go inside — He is the real reviewer!

Update to former complaint Ginny cut my dogs hair to the skin where his harness runs him raw and almost bleeds. Do not get you dog groomed there and I can confirm there is a lot of piss on the ground

Today was my first time bringing my dog to preppy pet to get groomed. First of all the stench when you walk in is terrible, it’s a strong urine odor. I dropped my dog off before 9am and had to call preppy pet at 3pm to see if he was ready. After I got there to pick him up and they brought him out his hair cut was NOTHING like I described or wanted to be done. I asked for a puppy cut, medium length, to trim the tail, and clean his ears out. When they brought him out he was shaved short and the tail still had super long hair. Plus they didn’t even groom his ears they were full of hair and he had patches of long hair left in places. The groomer said he was too matted to keep the hair longer and that he wasn’t cooperating to get his ears done which is funny because I’ve never had a problem like that before. After voicing my dissatisfaction with the work the groomer took him back and spent an additional 40 minutes trying to correct the horrible hair cut. Luckily I was reimbursed my money but I will NEVER EVER EVER be returning to preppy pet. I wouldn’t want to board my pet there either based on the smell.

Worst dog boarding! They have fleas! Won’t take responsibility! Stated «it’s GA and you’re in the South»…and i live in an apt complex so its my fault! Absolutely ludicrous! Stupidity!!! Don’t go here!!! Thieves!!! Won’t pay for my exterminator or my messed up grooming! Absolutely horrendous service!!! Gave my yorkie the worst grooming haircut and I told him I wanted a yorkie face kept and keep the hair long. They gave my girl a buzz cut! Worst customer service! Don’t ever take your dog to Preppy Pet Suites. This husband and wife couple will take your money and run with it. That puppy cam is CRAP! those cameras don’t show anything…

Price was low but place was super stuffy and smelly. My dog is up to date on all her vaccinations and still the next day she developed kennel cough. Never taking her there again.

My husband and I take our dogs to Preppy Pets every time we go out of town. I love the option of paying *slightly* more for them to have play time with other dogs their size. We can also go to the website and watch the «Preppy Pet Cam» to make sure they’re out playing and not just locked in the kennel — they always look like they’re having a good time!

I would first like to preface my review by saying that I am ONLY reviewing this location’s boarding services for CATS. I have nothing to say about their doggie daycare or grooming services, since I did not use them.
However, I strongly feel that this location should not offer boarding for cats since the owners are clearly not cat people and do not understand the basic needs of cats. When I dropped my two cats off, I had to stand in the filthy «cat room» watching the staff member set up their cages. If I had not stood there watching him do it, I am not confident that he would have put a litter pan in the condo my cats were going in or water dishes. The owners seemed fairly baffled by any of my directions for caring for my cats because they admitted they are not cat people. When I came to pick my cats up 3 days later, neither of them were in a condo with a litter box, and one of my cats (who happens to be in the early stages of kidney failure) had no water dish in her condo. When she got home, she sat at the water dish and drank for 15 minutes.
I will never take my cats back to this place. It smells very unsanitary, and I used to work in a vet. hospital/​kennel, so it is not as if I am unfamiliar with how an animal hospital smells. All of the dogs that I saw on the premises looked happy and healthy, and they seemed well supervised, but Preppy Pets is not for preppy cats. I will be taking my cats elsewhere next time I have to board them.