Sims Lohman Fine Kitchens and Granite

Nice sales rep (Rob). Limited design assistance/​creativity. Poor customer service, attention to detail in delivering a properly completed product.

If you purchase your granite from Home Depot, this is the place it comes from. I wanted to live with my purchase for a while before publishing a review. It’s been three months.
I’m going to attempt this in a fair manner and I’m not going to go into great lengths. I’m going to just point out why I feel this is a mediocre product/​supplier.
I chose the river white. Gorgeous! And Home Depot suggests you go to showroom to look at the slab/​slabs that will be yours. Very interesting.
Charlie is head of the Home Depot accounts. No complaints there. I had to have them come back out and recut the the opening for my slide in range. The opening got narrower towards the back, therefor we could not get it to slide in. Which another complaint is, they cut the granite for my range stove opening after they installed it to my cabinet. Dust, DUST everywhere! They sent a different guy out to redo the opening. After talking with him a while, I felt the crew that was sent first had less experience. They were young. Maybe new to the trade? Anyway, got the slide in, in! But was a lil disappointed that there was a gap on one side of the stove. (you’de understand if you saw it). I pointed that out and the guy said, well no one will notice it if you don’t point it out. Huh? I notice. I’m thinking. That’s a very flippant thing to say to someone who just paid over 5k $$$ for your product!
Immediately I noticed visible etching in places. Around sink and other rough places. Like it wasn’t polished. Or got missed in spots maybe? So as you live with something and use it, you notice things. Right?
Well… I also wasn’t impressed with the cutout to my under mount sink. You just have to see it too. It’s not straight.
I got a 4″ backsplash with mine. I got a lot of counter space as you can imagine spending the amount we did. And we were told after the job that we had to be the ones to seal around that. Well I’m no pro, so you can imagine what a crappy caulking job looks like? Lol. Good thing it can be dug out of there and redone. Another expense.
Also, I think their stone isn’t sealed as well as other people who has granite I know. This has been stressful while cooking. And I use my kitchen a lot! So I’ve ordered a impregnable sealer to redo it as soon as the weather gets better and I can open windows.

I purchased countertop from Home Depot after that everything gets ugly. Sims Lohmann has poor customer service needing you to make several phone calls always having to speak with another employee at another number always having to leave messages in voicemail. I have several experiences with countertops my first and last with SIM Lohmann. The template employee appeared to be very competent and knowledgeable, I would give him a five star.

Choose someone else! Although they have a nice showroom and are very friendly and polite to begin with, nothing went as it should have. I chose a remodeling company to do my kitchen in April 2013 and this is the cabinet company that they work with. I went to the showroom to look at cabinet samples and chose a finish and style that I liked. When my cabinets arrived at my house, they did not look like the finish that I chose in the showroom (name was the same, but finish color didn’t look like the sample). I decided to keep them after working out a deal for some «free» accessories. The pantry that arrived was too deep (24″ instead of 15″ as I had ordered). After many attempts to reach the representative at Sims-​Lohman, I was informed that the panty did not come in 15″ depth and that mine would have to be cut down because they were only available in 24″ or 12″ depth (no one had informed me of this prior). I told them I didn’t want a panty that had been cut down and to order the 12″ pantry. At the same time I also ordered the hardware for my cabinets and was told it would take 2 – 3 DAYS to come in. After EIGHT WEEKS of not hearing from anyone, I contacted my remodeling company who informed me the hardware was on back-​order and the pantry should arrive in a few days. They brought the pantry out (still no hardware) with the wrong size shelves, which have to be ordered, so I wait another two weeks. After they installed the shelves (and finally the hardware), I realize the pantry is NOT A NEW ONE and it was the original one that had been cut down!!! I am now awaiting another re-​order of a 12″ pantry, which will take another 8 weeks. UNBELIEVABLE! I can’t believe this company can stay in business.

I don’t believe I would ever use this company again or would I ever recommend them to anyone else.
We used them for 2 bathroom re-​modeling jobs and after an initial cordial meeting in their showroom, things went downhill. From damaged cabinets to incorrect cabinets being ordered and delivered, I can’t believe they made any money on our order.
After being told that the replacement shelving would be re-​ordered and delivered, and not receiving it, I was told that the shelf was in their showoom. For customer satisfaction, I would think that after being told this last piece would be delivered, it would BE delivered.
Buyer beware!