Steak ‘n Shake

I have to say this place has made recent improvements, based on my last several visits in the last few months. In the end of 2014, beginning of 2015 I lived near this location, and whenever I got food here it was horrible. Burgers not done right, old fries, bad service. Since I’ve been to this place about once or twice a week for the last 8 months or so, I’ve not had one single average or below average meal. In fact, tonight I came through the drive through at 2:30 AM and the fries were right out of the fryer, burger was perfect, it hit the spot. The weird thing is, I’m getting all the lousy Steak N Shake food from the Grove City location, so I stopped going there. So to those who gave this place a bad review, give them another shot, they’ve been excellent lately!

Drive thru is always quick and the food tastes great. Sitting in the restaurant however was ridiculous. It took forever to get our food and it wasn’t busy at all. And i had to send my meal back because it was wrong and cold. Never dine in if you want a quick meal but drive thru has yet to be a problem.

This place seriously needs management. It’s hard to mess up steak and shake and sure enough every time I go to this location it is absolutely awful. Never fresh fries, slowest service ever, and it’s always filthy. This place could do so well, but I don’t see the doors staying open much longer with the staff they have.

Came here with friends for a simple dinner. Well, simple went out the door pretty quickly. We walked in to a not-​very-​busy dining room that had about 5 tables empty that were completely covered in old plates and cups. After 3 different people confusedly asked how many we had, they finally cleared a table and sat us. The table and booth were still VERY wet, but at this point we couldn: t complain… At least it was clean. There was even more confusion from the waitress during the ordering process. It then took them WAY too long to bring our meals. Two of my friends had to send their meals back not once but TWICE because they kept messing up their sandwich toppings. Then, in the midst of that, I found a hair in my Frisco melt. Appetite destroyed!
On top of all this, when the waitress came to give us our food, she went to the side of the table near another table instead of the open end near no one. When she did this, she came dangerously close to hitting the other guest in the head with the tray about 3 times.
Overall it was awful! Save yourself a trip and go to another location or hit up Buffalo Wild Wings right next door.

Carry out order: waitress took our order at the front counter and we waited not so long for our food to be made. I asked for jalapeños on the side of my burger but my boyfriend ended up getting them on his burger. I didn’t want to take them out of his burger because it had nacho cheese on it and would’ve made my burger taste odd. A few hours later my boyfriend wakes up with serious heartburn, and I mean serious! He was really hot and stomach was horrifically bloated. Ended up vomiting and said he never wanted to eat there again.

Customer service is a zero. My father had to wait an hour for a wrong order. The manager then gave him a coupon for a free shake on his next visit because the server was being rude.
When he returned for his free shake, the new manger refused to honor the coupon. That makes two times my father has gotten terrible service here.
I have been here several times, and every time I wait for a ridiculous amount of time for my food.
Love Steak ‘n Shake, but I would give this location a zero out of 5 stars.

Stopped in for breakfast. After waiting for almost a hour in this less than clean estimate they finally get our order to the table and it was wrong by far the worst experience at a steak and shake I’ve ever had will not be back! !!! If you want a good shake and burger find a Culver’s

seriously, do not go to this location. we live 5 minutes away and generally only go here 2 – 3 times a year because they mess something up EVERY SINGLE time! just recently tried the online ordering on fathers day. came at the time the online system said to come and then proceeded to wait at the counter for 20 minutes for them to make the meal that was supposed to be ready for pick up. While i was waiting, the dine in customers were forming a line making comments about «even having to wait to check out.» and saying how they would never come back. They then had to ask the manager to come ring them up. He didn’t bother to ask about their experience as he could probably guess. After waiting for my order to be prepared, i got home only to find items missing.

If I could rate this place a zero, I would. This place is horrendous at service and never gets my order correct. I will go out of my way to not go here and eat at another restaurant. Not worth eating here. Despise this location.

If there was anything lower than one star, I would rate that. There are 4 other people in this restaurant and we have waited an hour AFTER we ordered our food. We ended up leaving cause we couldn’t get anyone’s attention.

My very first visit to a Steak n Shake will be my last. Service was decent but when the manager is taking your order it should be. Wait time was not insanely long but we were rushed out of the restaurant when a rush hit while we were waiting; bags were shoved at us with a hurried, «here you go, carryout» and when we got home, we realized we hadn’t received part of our order. Too far to turn around and go back but no one ever answered our calls to the restaurant.

This is a horrible place. Waited 15 minutes to get seated in an empty restaurant. Waited over an hour for a burger and fries. No care for the customer and no check in by the waiter. Food was undercooked and tasted nothing like most steak and shakes that I have been to. My recommendation is to never go here.

Food is okay but it took them an hour to get it to us when they weren’t busy. They burnt some of it and undercooked some of it as well. The employees all look like they hate their life and aren’t friendly.

I agree with others, if I could give negative stars I would for this location. I have had my absolute worst drive-​thru experiences at this place. Have you ever listened to that routine where the guys goes through the drive through and asks for a «LARGE ORANGE DRINK!»? Well, several of my drive-​thru experience had reminded me of this. It would take too long to type all the details of one particular experience, but one time I ended up with their largest carry out bag full of food, and none of it was mine. I seriously thought I was being punked or something.
Dine-​in or drive-​thru, they must hire absolute idiots. It isn’t only this location, the one on Stringtown is on par. Not quite as bad, but I wouldn’t give them more than one star either.
I’ll give them credit, when you do get your food hot and how you asked for it, it is really good. I typically get a double with bacon and pepper jack and mayo or the cajun burger. When it’s right, it is tasty. The only reason I go back is because I have a better chance of getting a good burger than at the Wendy’s a few restaurants down.

My family went here this afternoon for a quick bite before a movie. We arrived there at 1:30 and we waited to be seated at least 7 minutes. The waitress came and took our drink order and after that thing seem to go further down hill. My son ordered a Mocha Shake. I don’t think it was too hard to prepare such an item however this place apparently did. We were on our second refills of soda before he even got his shake. I was praying to Jesus I wouldn’t have to act indignant in this place. The waitress, who reminded me of Tara Reid finally brought his shake. She did take our food order in between that. I ordered a side of cottage cheese and a bowl of vegetable soup along with my burger and fries. Now I’m not a waitress, nor have I ever been trained to be one, but I may have brought out my cottage cheese and soup while everything else was cooking or being prepared. She did not. All of the food was brought at one time. It was hot and tasted decent however my soup had way too much garlic and the vegetables were no where near being cooked properly. I had contemplated on not tipping but we did get our food and it was hot and we did get refills and I could see she was trying. I was not impressed with this experience. I guess I was expecting quicker service with better quality food. I just didn’t get it. I did leave a tip. I won’t be visiting this Steak N Shake again if I can help it.

Came for happy hour shakes and waited 20 min just for the order to be taken. Horrible customer service.

I wish I could give this location negative stars. I decided to give it one last opportunity to redeem the negative past experiences. This idea was a terrible mistake. I went through the drive through around midnight and there were a few dine ins and a couple cars in the drive through. It took around 25 minutes to get 3 burgers and 3 fries, one order of which was not given to us so I went inside to explain the situation. I counted 7 people complaining about their order or the service, one of which had waited over an hour in hopes of receiving some sort of food, another was on minute 15 awaiting a drink refill. After the guy running the drive through section insinuated I was lying and attempting to steal a $ 2 order of fries, I decided it was better to cut my losses and exit this pitiful excuse of a dining establishment fryless than continue on. Do yourself a favor and stay away.

Very bad on my last visit to the point that I really don’t think we will go back. We went inside to place a take out order. We sat and sat at counter and then a girl asked the guy is she could take our order for him. She took our order and away she went. A few minutes later the guy came and rang of our order and we paid so far not so bad right???
20 –25 minutes later the manager sees me looking around and comes to ask if we were waiting on food then he walked to the back to find out they made it and it was just chillaxing on the counter in the back. The manager came up to me and said that the food had been sitting too long and that he was having everything cooked up fresh and then he wrote on our receipt that our next meal was on them. So ok the guy made us fresh food and our next meal and that is good right???
He hands my guy the food and he glanced in the bag all seemed well so off we went. I ordered chicken tender with bbq sauce and onion rings and a side of ranch. What I got was warm chicken tenders with no sauce at all with cold (I really am not exaggerating totally cold) and no ranch either, I rummaged around the car for some sort of sauce I was pretty upset by then and ended up calling corporate. He ordered a chili dog and fries which as also frikkin cold.

This store will not be open long… terrible!

I don’t generally eat red meat. And next to never do I eat hamburger. Every now and then I get a hankering for one and Steak N shake is my go to!
I love the thin crisp on the edge burgers, and the fresh sliced onion is perfection to me. I have recently started ordering the single bacon on grilled sourdough and it’s amazing!