The UPS Store

Nickel and dime you to death. I came in with an envelope, they didn’t accept it. Instead, they want you to pay $ 2.36 for their envelope. Save yourself and go to the post office instead.

I have used the UPS store in the short north a dozen times in the past two years. I cannot imagine how the experience could have been better. I have only been waited on by the same person twice but that has not really been an issue since they have all been really friendly, courteous, and seemed genuinely interested in helping me.

I hate to echo what’s already been said, but Bobbi and the rest of the staff at this shop set the bar high for customer service. So kind, knowledgable, and genuinely interested in doing a good job. Whether I’m simply dropping off pre-​paid or need something packaged and sent, this shop does it all efficiently and professionally.
Usually on the side street around the corner, there’s plenty of metered parking and often a meter with time still left on it.

I normally wouldn’t write a review for a UPS store but this is the best one I’ve been to! Bobbi is seriously the nicest person ever and definitely not in a «fake nice so I can get your money» way. I had a mailbox here for a couple years and she was always friendly and helpful. After I stopped using the mailbox, I typically only come in a couple times a year to drop off Zappos/​Amazon returns but she always remembers my name and treats me like I’m an old friend! That may not seem like a huge deal but I really appreciate some genuineness in the midst of all the impersonal customer service that occurs.

Hard to find parking during dinner time! They should have a reserved spot out front for drop offs. I ended up parking illegally (in a cross walk), with my flashers on, and sprinted into the store hoping I wasn’t ticketed. I drove around for 15 minutes beforehand trying to find parking but it was non-​existent. Far as I could tell, it was all valet in the area.

My original, simple review of the Short North UPS Store is still entirely accurate, but I’ve had a recent experience that warrants an update.
Our new TV broke, and we had to find a way to ship it back to the manufacturer. This sounds fairly easy, right? Well, guess again!
Nobody in Columbus seems to be abe to help package a TV for shipping.
First, we tried the FedEx Office on Kenny Road because they told me on the phone that they could help me get it ready to be shipped. But, alas, those bitches lied to me after we drove the TV all the way from Bexley to Kenny Road. But I digress.
Then, we tried finding a box so that we could just package the tele ourselves. Yeah, nobody has those boxes. Except Uhaul — for $ 90. And we would have still had to pay for packing materials and figure out how to package the damn thing.
And then, I had a stroke of genius. I remembered how insanely friendly and helpful Bobbi and crew were at the Short North UPS Store! When I lived across the street, they would help me do everything — from printing resumes to shipping weird packages.
So, I called up Bobbi, and she said she’d be glad to help us! Including the box and the professional packing, our total came to $ 60. Oh, and the über-​friendly guy working there even loaded the TV in our car! Talk about amazing customer service!
The Short North UPS Store really can do it all! Even if the Short North is out of your way, I promise the trip is well worth it!

I’ve been using the UPS Store for a business mailbox for the past two years and couldn’t ask for better customer service! Everyone in there is always extremely cheerful and courteous. They bend over backwards to help you with mailing a package to making sure that your mailbox is checked regularly by sending little emails. I am so thankful to have found such a great place I trust to handle all of my business mail.

Great people and service but totally overpriced! I’m not sure if it’s this specific location or all of UPS. I sent out 2 packages and went to this location… they wanted $ 38 for two small boxes. USPS was able to provide the same service at $ 16!

Friendly people, great service. Highly recommended.

Amazing. You bring in whatever you want to ship, toss it on a scale, the staff weighs and measures it and picks out a box. They pack it up while you pay. It all took less than 10 minutes and only cost $ 20 to ship an 11-​pound laptop to Pittsburgh using the 2-​day service. That included an extra $ 100 of insurance — the first $ 100 is included, then it’s $ 1.50 per additional $ 100 of insurance. And the best part? My package reached the destination in less than 24 hours! I’m thrilled and will definitely be using the UPS Store more often.