The UPS Store

This place was so great! Both employees with whom I spoke were very courteous and professional. I needed a notary and a fax, but neglected to call ahead to make sure the service was available at the time (my bad!). When I got there, I was told, rather apologetically, that I’d have to wait for maybe 45 minutes for the notary to return from registering her children for school (no problem; *just* enough time to run across the street for a quick bite). When I returned, it took maybe 5 minutes to get everything sorted out and they ended up suggesting that I email my materials rather than faxing to save a few bucks.
Customer service, environment, and professionalism of staff was excellent!

I’ll definitely go out of my way to ship from this location again! Very friendly and prompt, and even offered to tape up my boxes and attach the label for me (I brought in online shopping returns and only had the labels printed, they weren’t taped up and ready to go). First good customer service I’ve had shipping anything in a very long time!

I visited this UPS store the other day to mail a large, bulky item (a horse saddle). It’s not the closest UPS store to my house, but it was on the way to one of my other errands. I was struck by how friendly the staff was, not only to me but to the other customers in the store. Before I even got to the door, an employee had run to the front door and made sure it was open so I could walk through with my super-​bulky package. I’ve been to other UPS stores where when they find out that you’re «pre-​paid» they lose interest in you because they’re not about to make a huge profit. But these guys were very sweet. They offered me some tape to close up the box (I had brought the box in open because I was insuring for a fairly high dollar amount, and some UPS Stores want to look into the box to ensure that you’re not shipping illegal materials. I had my own tape, but I appreciate their gesture in offering me some!). The desk staff also encouraged me to just leave the box where I’d put it down for tape instead of insisting that I lug it all the way up to the counter; this meant more work for them, but they didn’t seem to mind. In the meantime, I overheard the guy at the counter helping out two other customers. In both cases, he was clearly more focused on getting the customer what they needed quickly + at a good price than upselling them to more expensive services. Honestly, it kind of felt the way US post offices used to feel when I was a kid: very personal, like you were in a friendly neighborhood spot instead of just a bus depot for packages.