Thomas E Rardin Family Practice Center

As a recent transplant from CA, I am still used to the Kaiser way of doing things but my insurance recently changed and I was able to get a new primary care doctor at OSU. My one and only complaint is that, as a new patient, it can take a while to get assigned a doctor and in to your first appointment. That’s it. I would have given them 5 stars but waiting for 3 very long months to get into an appointment for a wellness visit seems excessive.
My new doctor is AMAZING. She just started at the practice and she easily gets 10 stars all on her own. Super attentive. Caring. Interested. I never once felt rushed or dismissed. She genuinely cared about my concerns and worked with me and the office staff to get through an issue quickly with me. She even addressed another issue not specifically related to my initial reason for visiting. She cares about the whole picture.
I went in for an outpatient procedure last week that didn’t go exactly as planned but I never questioned my doctor’s ability or the rest of the staff. When things really went sideways (all of the issues were completely my body’s fault), one of the lead doctors came in and was able to assist which prevented the need for surgery. Everyone in the room worked really well together with excellent communication and collaboration. Everyone communicated with me as things went along so I was never left out or wondering what was happening. After everything was finished, I immediately got followup care instructions, all of the «if this happens» instructions and a followup appointment on the spot.
This should have been a routine procedure that didn’t go as expected and it made me feel even more certain of their ability to treat me if the worst were to happen. I am 100% certain that routine appointments in the future will be a breeze.
The rest of the office staff from the receptionists to the nurses were so friendly and willing to help. The office is spacious so even when they are busy, you don’t have to sit *thisclose* to the person hacking up a lung. Of course there is hand sanitizer and masks at the ready just in case. The space is clean and festively decorated for the holidays.
A final note: Parking for the office is in the back! The signs are a little confusing initially but parking in the R section for patients is free! No need to try and find a spot on the street or to have quarters to pay for parking.

I take my dad to see Dr. Buoni (just FYI, he personally gets a 5 star rating from me!). He’s been seeing him for many years before he moved to OSU. Dr. Buoni is the only doctor that my dad feels comfortable seeing as he is familiar with my dad’s history. Just wanted to say «thank you» to him! My dad is doing better than ever! I am responsible for taking my dad to the doctor. It used to be every month and has now been extended to every 3 months due to his progress.
I’ve had a very positive experience with staff as well up until yesterday (hence, minus 2 stars). I experienced an extremely rude and impatient woman at the front desk who treated my dad like he was stupid and deaf (he is an older, brilliant retired electrical engineer and veteran, not deaf and definitely not stupid) and wasn’t that much nicer to me when asked for check in information. I had handed her his ID when we checked in at the window. Instead of asking for the address and giving us a second to respond, she just shouted, «Address?!! ADDRESS??? ADDRESS!!!» three times in a row, getting increasingly louder and more impatient and not giving us a chance to respond. She did the same thing with «Phone number? PHONE NUMBER!!! PHONE NUMBER!!!» and «ID? ID!!! ID!!!». Since she already had the ID I had to say, «it’s sitting directly in front of you where you put it.» Then she perked right up and was very friendly and tried to apologize and say «Wow, must be time for lunch! Just not thinking clearly!» Then handed me some updated forms to fill out and said «it would be LOVELY if you could fill these out and bring them back to me. I would SO appreciate it». Nice try, lady. Rardin, if you need a name, PM me. She shouldn’t be representing you. Even if you’re having a crappy day, don’t take it out on my adorable dad.
Also, trying to schedule another appointment for my dad as I did not want to talk to this lady again after the appointment. Been on hold for 10 minutes so far…

Dr Smallwood is my physician. He’s a resident and very young, but he’s very thorough and attentive. He’s personally called me to talk to me about some blood work and then personally scheduled me for a follow up appointment. He probably won’t be at OSU for much longer but I have enjoyed having him as my doctor this year. The only negative I have is about the practice itself. It’s old and needs some updating. Other than that, really nice front desk staff and the MA’s I’ve encountered have been great too.

I have visited these offices twice, and the staff has always been friendly and attentive. They have are smiling and kind to everyone who arrives for their appointment and are prompt at getting everyone checked in.
Currently, they are going through some renovations, so it is kind of a mess at the moment, but once finished, I think it’s going to make this place really stellar.
I generally meet with a Nurse Practitioner and she is very thorough and attentive to my concerns. The lab staff and quick and efficient and I’ve never had any issues!
There is parking in the back, so don’t worry about finding a spot on High St. Since it is so centrally located, students, you can just walk or take COTA.
I definitely recommend this place. They really do take good care of their patients, and people who are more regular than I am, I could tell they remembered them and kept up on conversation about their lives. It’s a nice feeling when going to the ‘doc.

The Rardin family practice is part of Ohio State and a training facility that has both residents and attending physicians. You can always get an appointment with *someone* because there are so many doctors there. They get state-​of-​the-​art training and are up to date with current aspects of medicine. Most of all — everyone is very nice and caring from the front desk people to the doctors.