CityMD – Commack

Not a good experience. Husband came in for a human bite on his arm and the doctor him a tetanus shot and told him he could give him an antibiotic to prevent infection but he may not even need it. The doctor told my husband there would be no charge for follow-​up visits to have the doctor look at the wound to see how it’s healing. My husband went back the following day and this time the doctor dresses the wound and puts a bandage on it and gives him a script for antibiotics. My husband goes back again 5 days later to have them check it again. Today we get a bill in the mail for 3 visit at $ 192 each for a total of $ 576.00. When I called the billing department to inform them that only one charge was valid, I was told my husband must have misunderstood but there is no co-​pay for follow up visits. No, my husband did not misunderstanding anything, no charge means no charge!

I’m a fan. I came here 4÷11÷16 after having some «serious» gastric health issues and was seen right away. The staff and the doctor that attended to me were really friendly and attentive. She eased my nerves because I seriously though I was dying (but would rather die than go to the ER, apparently) and diagnosed me with something much less serious. Initially I would have rather seen my primary care physician but honestly this was so much more convenient. My doctor’s office is so busy and I knew it’d probably be a few days until I got an appointment so I’m glad I decided to just come here. Also the office was super clean and inviting which was a big plus for me.

If you want to be misdiagnosed, this is definitely the place to go! I brought my dad here because he was experiencing pain in his wrist. The doctor told him that it was a scaphoid fracture and urged us to go see a hand surgeon ASAP. The following day, the radiologist called to let us know that it was not a scaphoid fracture. Apparently, it was another bone that was broken and again, she stressed the importance of seeing a hand specialist right away. So of course, we saw a hand orthopedic that day– only to find out there was no fracture or broken bone. Just some swelling inside. All he needed was an injection and medicine to help with the pain. Good job, City MD.

Too bad there are no negative numbers. One star is too many. Firstly, I was improperly dx with appendicitis and was rushed to get an unnecessary same day, emergency CT scan. When the scan came out negative, they promised they would call in my prescription of antibiotics to CVS.
When I arrived at CVS, they said they never got a phone call from them. The pharmacist had to call THEM for the script. CVS filled my prescription minutes later.
A number of days later, I get a call from my ex-​husband, telling me that Walgreens called him and told him that my prescription was ready.
I called City MD, but they denied that anyone called Walgreens. I had to call Walgreens and give them CityMD’s number and asked them to call them to straighten the whole mess out.

This place has gone way down hill since taken over by City MD. We have been there when it was premier care many times (stitches, strep, broken bones, etc.) The staff and Dr. s used to be amazing. I was just in there. The front desk staff was rude, seemed miserable to be there, hating their jobs and having very loud personal conversations. Great news is that a new Urgent Care is opening in the Elwood shopping center because I would NEVER return to this place again. You guys get the award for the most MISERABLE STAFF… How can you have such nasty rude people representing you. Not one smile.

I came here months ago and had a TERRIBLE experience. The man working behind the front desk was such a misery and I ended up leaving feeling worse than I did when I had walked in. Against my better judgement I came here again last night and I had an even WORSE experience this time. There were 3 girls working behind the front desk talking so obviously loud to each other. It went on the entire time I was there. They seemed like they didn’t even want to be bothered by any patients. On top of the girls being so rudely loud talking about non work related things, they were NASTY. I had never seen such unprofessionalism. It seems as though other people have had the same experience that I have. Someone needs to get the staff in check!!!

I was so sick on thanksgiving and really needed to see a doctor. Not only were they one of the nicest groups of people I have ever met, they were also very quick and did a very thorough job. They accept insurance just like a doctors office. I would definitely go back. This was an amazing alternative to the ER. My only wait time was filling out the paper work. As soon as I was done, they had me seen by the doctor. Very professional. I cannot say enough good things about this place.

the place is nice but they can’t seem to get the paper work right… I don’t get it this is your job right?

For a week in August 2014, I had a cough that wouldn’t quit, yet I felt fine, and had no fever and my BP and pulse were good (I have one of those home automatic monitors). I have no health insurance (and don’t want to pay $ 5−10k for the privilege, thank you very much), and Premier Care at Commack Corners was the closest medical facility to me, so I went there. I was treated as well, if not better than, at any physician’s office. The receptionist took down essential information, and asked me to fill-​out a surprisingly simple form. The doctor (they have a rotating staff of 4 – 5, I believe) was courteous and professional. After she and the attending intern (not a nurse!) took my vitals (I had an issue when the digital BP/​pulse monitor indicated that both were WAY below normal, which conflicted with my home monitor’s readings, so the doctor pulled out an old, manual, sphygmomanometer, which verified the BP! She said that home monitors sometimes need to be recalibrated), she told me to get an x-​ray. I expected to be told what other facility to use, but, it was in another room in the same office! The x-​ray was shown to me by the friendly, patient, technician, and it clearly showed fluid in my right lung: pneumonia (n.b., if I have any issue with the x-​ray, it’s that it was performed standing-​up, not unlike a mammogram, which I found a little disconcerting, and I wondered whose other flesh had touched the panel! A simple alcohol rubdown of the panel by the tech in front of the patient would have alleviated that concern, even though I know that most bacteria can’t survive on dry surfaces for long, and, especially, since I was the first patient of the day). The doctor prescribed an anti-​biotic with simple instructions (since I didn’t have insurance, she gave me a sample packet of the medicine at no charge!). I was in the office for about 20 minutes + 10 waiting (we arrived just as the place opened, and not all the staff was present). Considering that my last regular physician charged me $ 250 for an office visit (pre-​ObamaCareless), you can imagine my shock at being charged only $ 155; a follow-​up visit, two days later, had me feeling much better (still coughing, though) and indicated that the drugs did their job (by sheer coincidence, it was with the same doctor, which I appreciated; she didn’t remember me, but, it was nice not to have to deal with a different doctor). She didn’t feel that I needed another x-​ray, but did try to talk me into going to the hospital, which I declined, and had to sign papers to that effect. They charged me another $ 55 for that 10 minute visit. So, between the friendly, courteous, professional staff, and the care that I received (n.b., after 3 months, I’m not 100%, but, that is not unusual with pneumonia), I am very satisfied with Premier Care of Commack, and highly recommend it as an alternative to more expensive primary care and/​or hospitals, though, of course, you should see your primary physician or go to the hospital, directly, if you are in bad shape.

An amazing alternative to the ER. Came here for a sprained wrist and almost immediately after handing in my insurance information, I was called in — the physician assistant did all the routine questions — doctor came in shortly after — had X-​Rays taken — results given — and I was discharged.
Time taken — 40 minutes — and the facility is much more pleasant than the hospital.
While I still am waiting for a radiologist to examine the x-​rays to be safe, overall the care is top notch and for non-​life threatening incidents where the primary physician isn’t available, Premier Care definitely is a much better route than going to the ER.

There was no one in the waiting room when I went in and I thought that was not a good sign especially during flu season. Facility is new and clean. Girls at reception are very rude. I waited about 15 minutes and was taken in. Doc was ok — nothing special. They need to work on their reception customer service. I probably won’t go back.

I’ve been here three times all three times I had no problems New place very clean and efficient first a assistant takes your temp bp ect then a physicians assistant sees you then the Dr in and out in 20 – 30 min its quick but not rushed and they will send your perceptions to the pharmacy of your choice so its ready to be picked up when you get there

Horrible, horrible, horrible! Went there today with awful burning stomach pain and nausea, and was treated like some med seeking degenerate. When the first «Dr.» came in the room and asked me for my history, and if I take any medication, I told him I take Donnatal as needed for IBS. When the «senior Dr.» came in, I explained my symptoms, and she pressed on my stomach a few times and asked if it hurt. I told her I had taken zantac, tums, pepto and a Donnatal to try to relieve the pain, but to no avail. Her response in an accusatory tone was, DONNATAL??? WHO’S Donnatal did you take??? Do YOU have a prescription for THAT??? Ummm, yes nasty lady– if you HAD BOTHERED TO READ THE NOTES you would have seen that! I was shocked, as was my mild– mannered husband. She then told me there was nothing she could do for me (even though I had read that they had a lab, etc before I even went in there), and that I should go to the ER. THIS cost me $ 75. What a waste of time. I am pretty sure I will be calling my insurance company to let them know about the SUB-​PAR «care» I received, and how they should dispute any charges as THEY DID ABSOLUTELY NOTHING. I will be also posting this on my Facebook page and warning all my local 500 plus friends. This place is a JOKE. STAY AWAY!!!
****UPDATE– On ⁹⁄₁₀ I received a phone call from the owner, Louis, after seeing my review. He apologized for the shoddy service and awful bedside manner, and told me he was going to refund my copay of $ 75 which I thought was very nice, and great customer service. Well, its 10 days later, and still no refund. Funny how my card was debited almost immediately. Typical.