UFC GYM Commack

I love UFC gym. I have been going there for over a year now. The classes are great. Every trainer teaches differently so you never feel as if you are taking the same class over and over. I never liked kickboxing until I joined UFC. I even take PT classes with Gregg. I have even made some really good friends at UFC.

I signed my kids up to ufc classes and it was an awesome experience UNTIL we tried to cancel our membership in January due to other sports commitments that didn’t conflicted with the class time. We were told over the phone that our membership had been cancelled, but when I looked at my bank records in April while doing my taxes, I saw that we were charged every month since we asked them to cancel our membership. Unfortunately it gets MUCH worse — Greg the manager questioned whether we even had a conversation at all, even though I have a phone record showing a phone call when I said made one. Why else would we call the gym? We definitely weren’t asking for class schedules because we had stopped attending after cancelling. He also stated that many people don’t attend the gym and still pay so just because we stopped coming doesn’t mean anything. According to Greg, the owner of the gym doesn’t get involved in these matters. Initially he refused to give us any refund, but then as a «special courtesy» he said he would give us one month refund and a free month of classes, essentially saying, we messed up but we won’t give you all of your money back, we’ll just pass along your forced purchase into some additional classes at no cost. Not once has anyone apologized for their error. Now I just got back from my bank with a new debit card and I have to change all my other automatic bills to make sure this gym doesn’t hit me with another monthly. I can only hope the fraud department at my bank is able to retrieve the money UFC Commack has taken from my account after cancelling. We’ll never go back. We encourage you to pick another gym or at least be wary of the people who run this gym and get all transactions in writing.

I have belonged to this gym for several months now but I will be ending my membership. There are 3 main reasons for this:
1) I pay for three memberships and I have been overcharged for two months in a row. When I spoke to a manager, she blamed corporate, but did not have a way to fix the problem. I am not interested in talking to someone who cannot take responsibility for the company they work for. If you cannot fix a problem, or lead me directly to someone who can, you are no manager.
2) Getting personal training is like leasing a car. They start you out at an absurdly high price and you have to bargain down before you hit something reasonable. I don’t want this from a gym. If I show an interest in personal training, my expectation is that I will get the best price without having to haggle.
3) You cannot work out in peace. When I am not with a trainer, I do not want to be approached by them. I have had trainers straight up interrupt my work out to try to sell me on sessions. It is not professional.
I had very high hopes for this gym when I first moved to the area and joined. Unfortunately, the new facilities are far overshadowed by the terrible service.