Roto-Rooter Plumbing & Drain Services

I used Roto-Rooter’s water restoration services after a pipe broke in my bathroom this summer. They reassured me that they could handle the job and I trusted that they would stand behind their work. The repairs to my plumbing were quick and satisfactory, although not cheap. I had plans to utilize Roto-​Rooter to complete repairs to my drywall, but the work was delayed for months and communication was extremely poor. After a repair man caused a new water leak, I was made to pay for a 2^nd plumbing repair. Workmanship was sub-​standard and I ended up needing to hire a different company to fix the initial repairs correctly. To make matters worse, I was billed for services that were never even provided. The experience left me feeling as though I was taken advantage of. I would strongly discourage others from using Roto-​Rooter for anything beyond basic plumbing work.

We had a major issue with our kitchen sink, clogged and pushing water up from the sewage. All this happened late in the evening. Called Roter Rooter, they gave me a window of 4hrs before someone could make the call. An hr. later a very friendly and professional plumber came to the house. Took care of the job in 30min and even chatted with us for a bit. The work he did was great, even helped with claiming the work he did with our HOA. Price was not bad for an emergency service!

I had a great experience with Roto-​Rooter. My experience began last Friday when a plumber was quickly dispatched to help with my plumbing issue. The repair was done quickly and the price was good. However, an issue came up with the faucet that was newly installed and I had to get another technician to come out again three days later.
The faucet issue was resolved by the technician taking me to pick out and purchase a new faucet. He came back, installed it and was super great about everything. Bob Griffon was the technician the second visit and I fully recommend him! If you go with this company you should recommend him especially. Very great customer service and made sure the service was high quality. Thanks!!,
Tara– Wheat Ridge, CO

Roto-​rooter has always been a highly responsive company. They come quickly when we call and their staff are always professional. We wish the prices were cheaper, but that’s our only complaint.

Roto-​Rooter rooted away our plumbing problems just as quickly as they sprung up. While I was home visiting mum, we noticed the sump pump running frequently, and when we checked it out in the basement, sewage was coming up. Yucky. Roto-​Rooter came immediately and cleaned out the forest of roots growing in the pipe, but our dear old home had more pipe problems that needed to be addressed. Everyone that’s come to help has been great, but *Paul Andolsek* was especially wonderful today, talking us through the issue as he sent a camera down the pipe. His proposed solution was exactly what we expected after doing our own research, and his bid matched our expectations as well. He was nothing but professional the entire time he was at the house and with every questioned asked, continued to wow us with his expertise. I can only wish every company provided this level of customer service!

This was a great experience.
We discovered a small leak on Dec 31^st and called around to a few local plumbers to try and get someone out. No one returned all calls…
Then ROTOROOTER! We called and talked to an actual human! They got someone out to our house within 24 hours and it was great.
Dennis was at the door with a smile and ready to help us out. He located the issue, explained what was happening and a short time later all was fixed. Really great great great job!

I called this company on a Sunday to clean out a line in one of my rental units. The technician came out and said they couldn’t unclog the drain using normal roof vent methods. They said they would have to go to the street side of the property and install a new cleanout which they could do the next day. Price tag $ 3500. I told them I would have to wait. The next day I had another firm come out and do the repair for under $ 300. If you have an emergency, watch these guys. They will take advantage of you.

Last November I made a call to them for a back-​up in our kitchen at our business. The 2 technicians (I use the term ‘technician’ loosely and you will see why later) proceeded to go through their normal routine of running a camera down the line at the cleanout and water jetting. They said the line was clear so they went into the kitchen and sent a camera down the floor drain. They couldn’t get past the bend in the p-​trap because of a «small engine piston» and stated this was the cause for the back-​up. They then said the only way was to jack hammer out all of the concrete and tear it out to unclog it. They gave me a $ 900 bill for their 2 hours of services rendered and a $ 3,500 estimate for tearing out the concrete and replacing the p-​trap only without putting anything back. I was not going to make a costly decision without thinking things through so I let them leave without signing anything. I later sent a piece of romex with a magnet tied to it down the p-​trap and pulled out a magnetic drill tip from the drain, the supposed «small engine piston». The drain was still not working so I called around to get a few references and found someone else to come out after hours to water jet the line. Turns out the Roto-​Rooter techs were jetting out the main sewer line and not the kitchen grease trap. Very disappointing since I specifically asked them if they pulled the lid to the grease trap and saw water running through and they said yes, obviously they lied about that. The bill from the second company for the after hour call for 2 hours of water jetting was $ 300. I have contacted Roto-​Rooter 4 different times (spoke to a different manager 4 different times) about this erroneous $ 900 bill for services that were not rendered correctly and their response is we will get back to you. At this point I am just wasting my time as they do not care about follow-​up with customers. Long story short, I would never use these guys again. They make you sign a contract before they start and they will take you to the bank with high overhead costs and lots of unnecessary work being performed because of poorly trained techs. The only reason they got one star is because they responded the same day I called.

Technician Virgil Sullivan came out and cleared my sink drain, and applied root-​X to my main line. He was knowledgeable, friendly and educated me. He’s a true professional and while I thought the price was a bit high, I’m happy to know that he stands behind his work!
One recommendation to the company: When I scheduled on your website, I never received an email confirmation that my appointment was accepted. I did receive a call shortly before my requested date/​time of service, which was great, but no email confirmation left me wondering if I entered the service appointment correctly on the website.