Bella Rose Flower Market

I received a fruit basket arrangement that consisted of apples and oranges, today, from a customer of mine. Regardless of the arrangement looking like an 8-​year-​old threw them in a flimsy basket, the apples were not edible as they were soft and bruised. I called them to let them know about the condition of the apples, and the lady who answered the phone was extremely short and did not care one bit. The company should not take advantage of their customers not knowing what a delivered arrangement will look like and should pay attention to quality.

DO NOT SHOP AT THIS FLOWER MARKET. TERRIBLE CUSTOMER SERVICE.
A little bit of back story before I describe my experience here: I personally have worked at a florist for 8 years, and my mother has a certificate in Master Gardening. Safe to say we know how to treat fresh cut flowers.
I bought a $ 50 bouquet of fresh-​cuts from Bella Rose for my mother on mother’s day. Brought them home, promptly cut them on an angle under running water and put them in a vase. The NEXT MORNING the flowers were wilted and droopy. I took them out of the vase and cut them again. By 5:00pm they were still droopy. So I found the receipt and took them back. I assume that I spoke with the store owner, and she promptly began attacking me about how I, or my mother «did not know how to cut flowers.» REALLY?! I thought the customer was always right, but I guess not. We had it out at the counter, I tried to be as nice as possible (having been in retail I understand and tried to sympathize) but she kept interrupting me and walked away from our conversation when I was trying to speak to her. She was gone for quite a long time, came back with new flowers in a large bucket of water. She said «these have been cut correctly. all you have to do is take them out of the bucket and put them in fresh water when you get home.» REALLY?! I’M SUPPOSED TO DRIVE HOME WITH A BUCKET OF WATER IN MY CAR? I then began to say to her that I did not like the way I was treated as a customer. She interrupted me again to tell me that she’s been in the business for 45 years, and she knows when flowers are not cut. I was understanding of where she was coming from, frankly the product didn’t matter any more, she just treated me like dirt. She was rude, constantly interrupting, and did not remain as calm as she should have been. She was not listening to me. I tried not to make a scene, because there was a girl with her, and another family getting flowers there as well.
I wanted to shop small business and didn’t go to Kroger for a reason. But I guess I will from now on. She will never get my business again. Try going across the street to the other florist. I’ve had great luck from them. All Occasion Flowers & Plants.

I’ve been using Bella Rose Flower Market for years and they’re incredible. They came out to my house and set up fantastic arrangements of flowers all over my house when I asked my wife to marry me. They’re part of the reason she said yes =). Their flower of the month club is an unbeatable deal and I use it for my patient of the month each month in my Chiropractic office. I highly recommend Bella Rose and will continue to be a long term customer of theirs.

Wonderful experience with this local florist. The ordering process was very easy via their website. I ordered around 1:30pm, and the flowers were delivered by 4:30pm the same day. I talked to them on the phone as well to find out the deliver ETA, and the lady was very nice to me. She called the driver to find out for sure, and called me right back within minutes.
The flower arrangement was beautiful and exactly as advertised.
I highly recommend this shop and having had a horrible experience with 1800flowers, will always go with a local vendor from now on.