Cabinets To Go

NEVER NEVER AGAIN — Horrible Customer Service, everything was great, they were eager to get my business. However, once order was placed order cane in bits and pieces, then there was a god awful back order, customer service after they had taken my 5k was horrible, Manager was the worst!!! I will NEVER buy cabinets from this franchise again. Word to the wise DO NOT PURCHASE FROM THEM!!!

Shannon Fierro, thank you for giving us excellent customer service. We appreciate you expertise and service.

Went with a friend to select and purchase cabinets for a kitchen remodel. This is one of many times that I’ve visited this location. I have also purchased my current kitchen cabinets from this location (pleased might I add). This review is in contrast to the others that expressed poor customer service. I had my two kids (1 and 3 years old) and the one sales attendant available for understanding to my need to move certain furniture around to make it comfortable and safe for the kiddos. Also, my friend’s transaction went well past closing and the attendant made no quarrels about being off or the store being closed; not even when her ride was there to pick her up. I appreciate the level of professionalism offered at the Commerce store today.

We ordered cabinets 2 months ago from Jim in the Orange County office, this project is behind, do to the fact, the company did not send all the correct material for us to install the cabinets! Now it’s been over a month and no answer, Jim is always sick or out of the office! This company is a joke! DONT ORDER from them at all.

It’s been very frustrating working with Cabinets To Go. We bought 3 vanities and 2 pantries from them. This is from their custom line, not the ready made vanities. When a couple of the pieces came damaged we had to wait 120 days for the new pieces to arrive. This is because they keep changing their manufacturer to keep their cost low. Although I was assured that the replacement pantry doors would match the vanity, they don’t. And now one of the soft close rails has stopped working and one of the drawer boxes doesn’t sit flush against the vanity. We’ve been going back and forth for over 6 months and still no replacement parts or even an ETA!
Ridiculous company. Oh, and before I ordered from Cabinets To Go I asked them about all their bad Unilocal reviews and they said they take care of their customers, blah, blah, blah. I can’t imagine ordering a whole kitchen from this company. It would be a nightmare.

The cabinets are being installed and are beautiful. Thank you so much Adrian. You’ve been very helpful in our kitchen design going above and beyond to make sure we were happy. Armando is doing a great job on the install. If anyone is looking for quality cabinets and great team to work with — this is it. I would definitely recommend them. I’ll post pictures once complete. Thanks again Adrian, you’re the best!

Do NOT use this store– they flat out lied to me. I was told my order would be delivered in 2 – 4 weeks. Some of it came at 4 weeks, a little more came at 7 weeks and I’m still waiting for remaining pieces of the order 12 WEEKS LATER. They won’t even give me a date of when I can expect it now. Some pieces that I did get were damaged and needed to be replaced. They are inexpensive but I guess you get what you pay for.

We started to purchase almost $ 7,000.00 kitchen cabinets from Brian! Less than professional! He changed design without consulting us, adding cabinets that were virtually useless. His excuse was.“for design sakes” or «this is how everyone else does it» and «that cabinet is not in stock»! We asked for a revised quote after design changes and instead we received a spreadsheet with cabinet lists and prices. He was in quite a hurry for us to order and «lock in» our cabinet order before other stores took the cabinets. I have been in the const. industry for over 30 years and to be this pushy with people who are trying to make big decisions on an expensive venture is very unprofessional to say the least. Also while sitting there a customer called asking about their return policy and he basically blew them off, indicating that the customer was responsible for the final design approval. Avoid this company at all costs, you will be taking a big risk!

Their employees need extensive customer service training! We were the only ones in the store and no one even bothered to acknowledge us. We had to go up to one employee with some questions and all we got were one words answers. Sorry I bothered you with doing your job. Don’t waste your time! There’s barely a selection to choose from!

Stay away from this place! They are worthless and they leave out a lot of info. DO NOT use their installer RAY he is a Mickey Mouse installer with a crew of idiots. they were referred by the fool we bought our cabinets from and he is an awful carpenter

I bought a vanity for my guest bathroom and the paint has been steadily peeling off! I first thought this falls under the category of «you get what you paid for» since the vanity was very reasonably priced. But at this point, the paint has peeled off so much that it has to be a defect.
So I called customer service and sent them pictures of my vanity. Long story short, they denied the claim saying that I must have used harsh chemical (like 409 cleaner) and it is exposed to too much moisture. The bathroom is barely used and we use the shower once a month, if that. Base on my experience, they would have deny the claim no matter what. They didn’t send anyone out to even inspect the piece before rejecting.
Buy from them at your own risk. Don’t think that the 10 yr guarantee is going to help you down the road. They WILL NOT stand behind their product.

We just bought a bathroom vanity here for our kid’s bathroom remodel and it was half the price of every other similar vanity we looked at. The granite has beautiful edging which was a major selling point for me. The hardware is substantial, the wood is hardwood and veneer and it is well made! It even has design elements on the side are normally featured on only the most expensive models! We had an issue with some screws that were torqued too tightly and showed through a few drawers and they let me come replace back for replacements the next day! Adrian and everyone there was incredibly helpful and kept us informed throughout the order and arrival process. It took less than a week to get the vanity we ordered and we were impressed by not only the quality of the cabinet but the customer service.
I only wish there was an option to mix and match different cabinets with the variety of stone tops and I’d buy another for our bathroom… but I’m sure the fact that they come pre-​assembled is part of the reason the price is so low.
Looks like their business model has changed since the previous reviews… these are fully assembled vanities ready for pickup or delivery. Perhaps its the kitchen cabinets that come in parts.

i purchased my bathroom vanity and a medicine cabinet both came defective. before you pick up you must inspect very well. my vanity drawer was cracked and only one functional rail. my medicine cabinet had stains in the glass. they replaced the glass door soon after, the workman ship was very bad. they used a black marker to cover glue stains but also marked the glass. its been 3 months and they still haven’t fixed my cabinet drawer. i gave up on them. there customer service is worthless.

This firm is affiliated with Lumber Liquidators and you are going to be hearing a lot more about them in the future. We recently inherited a house built in 1954 that needed 57 years of building code updates and remodeling including a new kitchen. We were able to score the kitchen cabinets, a Shaker design in American cherry for a ridiculously low price. The cabinets are solid hardwood bevel cut doors, frames and drawer fronts with real veneer and flawless finish. Drawers are constructed with dovetail joints. Do not confuse these cabinets with the particle board crap at the big box home improvement places or the plastic at IKEA. This is not a surplus or overrun liquidator, rather these folks work with suppliers and order entire mill production runs to specifications. They buy in massive volume and pass along the savings. They have free full color catalogs with their current offerings for you to take home or just browse online.
Here’s the easy way to do it: Have your contractor take the measurements. Visit the store and see the quality of the workmanship. Give the specs to the friendly and experienced consultant. You will be presented with a computer image of the finished kitchen and a print out of all the cabinet units you’ll need for the job. Take this to your contractor to double check. When you buy, you are given the option of pickup at their warehouse or they’ll deliver to the job site for a small charge (we opted for delivery, the driver was on time and courteous to a fault).
How do they get the price so low? The cost savings come in through volume and efficiency: the cabinets will arrive as pre-​engineered units in kit form packed in a flat box. If you can use a screwdriver you can assemble these OR JUST HAVE YOUR CONTRACTOR DO IT, takes less than 30 minutes per unit to assemble. All you’ll need is a screwdriver, drill (a cordless drill/​driver really speeds it up), an adjustable wrench (Crescent), a bubble level and a big smile when you realize how much money you just saved. Once your cabinets are assembled, they get bolted to the wall, add the drawer hardware (you buy separate) and the countertop (you buy separate). That’s it. The best testimony came from my general contractor’s cabinet man. He also owns his own mill shop and said that the quality levels of these cabinets he would charge between $ 7,000 and $ 8,000. When he found out that we paid around $ 3,000 for everything (over ten feet of upper AND lower cherry cabinets and trim pieces), he remarked «That’s why my shop is going out business!» By the way, most of their product lines are priced quite a bit less than what we selected, but at their low prices we could afford to trade up on design and wood. MY REMODELING CONTRACTOR, WHO DIDN’T KNOW ABOUT THEM, IS GOING TO BE BUYING FROM THEM IN THE FUTURE.
Whether you want cherry as we did, or you’d rather have hickory, oak, or birch please do yourself a favor and check out these helpful people. This place is a find! Close to nearby Citadel shopping center and the Commerce Casino, they are right off I-​5 at exit Garfield. Look for the adjacent Lumber Liquidators sign and pull into the rear parking lot. And you will thank us every time you look at your new cabinets.