Adjustable Services

Worst service ever! Wish I could put NO STAR… I would never use this company ever again.
I was referred to them by my warranty company to fix my a/​c unit for my condo and it took them several months and several no shows to finally fix the a/​c.
I had to call to schedule my own appointment and was told the day of my appointment that it was never scheduled and this happened two times! I was hung up on two times by the front desk lady name Donna who always acts like she doesn’t know anything, but is the one that sets up my appointments that was never put into the book.
I was able to speak to the owner Mark who at first I thought was genuine and cared and was going to really help me, but he never followed through to the end as he promised to make sure I received a better experience than the first. No one took ownership of what I was having to go through with their company so I called my warranty company to try and switch, but they recommended me to stay with Adjustable svcs since my parts were ordered already. The last appointment I got from adjustable svcs was because a manager from the warranty company had to conference call them with me to make sure I got another appointment in and confirmed. Trust me… This is just the short version of the BS I had to go through with his company!
I am so glad this nightmare is finally over with! I’m not sure if it’s even fixed correctly since this is a rental property, but I’m going to assume it is.

Terrible from start. Lazy and rude. Dont expect to have anyone from the company call you to update you on repairs. Flat out refuses to give you any idea when they will be to your house (good luck working that into your schedule). Combative on the phone.

Adjustable Services definitely deserves my 5-​Star rating. My AC unit stopped working last night and my indoor temperature climbed to a suffocating 84 degrees today. I called several of the ‘big” HVAC companies until I found this company and was immediately impressed with their professionalism. When the tech arrived, he had my AC unit up and running within 15 minutes!!! Don’t go to the high priced «big boys» on the Internet. This company will take care of you and won’t charge you an arm and a leg. I am 63-​years old and just want to say that it’s hard these days to find a company that really cares about their customers and who you can trust. I will definitely recommend them to my friends. Great service at a great price!

Poor customer service. I was trying to get my house in NC serviced while we are home for vacation. Waited 2 business days for a phone call for them to schedule a service. Left two messages and spoke to a lady who said that she couldn’t schedule me and that a tech would call me later to schedule. He never called. Had to go with another company to have my heat fixed (it’s 22 degrees outside)