Bay Point Tow

I was on my way back from Sacramento with a brand new trailer when one of the wheels locked up in Benicia on the freeway. You can imagine my frustration at that point. So I got on the phone and started calling local tow companies to take my trailer back to Concord. After several calls with outrageous estimates and extended wait times, I called Bay Point tow. Dispatcher who answered the phone was very professional and when she put me on hold he came back every couple minutes to make sure everything was okay and then reassured me that she would be right back. She promised a driver would be there within 45 minutes. He was there just over 30 minutes. The driver safely loaded my trailer off the freeway. I was impressed by the professionalism of the dispatcher and the driver. The next time one of my 75 trucks or 100 trailers needs a tow, they’ll be first on our list.

Ask for Gus! Receptionist could brush up on phone etiquette, but Gus showed up quickly and was very pleasant to talk with on the way home. After a couple very frustrating phone calls with AAA and waiting over an hour for their driver, I called Bay Point Tow to see if they had any trucks available. I’m so glad I did, talking with Gus put me in a better mood. I know it sounds silly, but he’s an angel in my book. I would definitely call them again and request Gus!

My car got towed there after it was stolen and the Concord Police recovered it. The lady int he office was pleasant and helpful. My car was not worse from the towing. Their tow/​storage rates seem relatively reasonable and it was easy to retrieve my car. I say «relatively» b/​c I would much rather spend the chunk of money on a pair of shoes or taking a bunch of friends out to dinner, but my car got stolen, someone had to tow it, it was these guys and one must pay for the service. Way of the world. I would not put «retrieve car from tow lot» on my list of favorite activities, but the experience was not objectionable.

I have been a victim of a stolen vehicle which bay point tow had recoverd. They will not work with me by all means. Their credit department is a joke, it’s non traditional meaning that they don’t pay pennies on the dollar for accounts. What his intention is to recycle the car and collect on the money, then double collect on the individuals who are allready out a car and it’s value. My car was only worth 1500 yet he sent 3700 $ to collections. It’s been many years and it hasn’t changed. I recommend calling the credit bureau they report to and dispute the charge. He doesn’t formally notify the people through certified mail. Most of the employees are halfway people just out of jail or still on crack! Probably the only place they can get a job. The secretary acts in as gatekeeper to the owner who states he has no control of the account once it’s sent to the «collection agency» … Run away this company is horrible

Stay away from this company at all costs it is their policy to exploit the victims of crimes. Its bad enough to ones car stolen, but then this guy gets called by PD if you can’t retrieve your vehicle within 30 minutes of it being found. Then he charges you $ 195 for a $ 40 tow and another $ 45 a day for storage even if its only been there for 5 minutes. If that’s he he treats someone who has just their property stolen and stripped, how do you think he will treat you. Don’t give this man your business there are many better companies like ATCO whom you can reach at (925) 827‑1869 or Concord Tow at (925) 686‑2655.