Bedrosians Tile and Stone

I needed some additional onyx tile to finish a backsplash in the home we’re building. I purchased the original tile from Home Depot. The Home Depot tile was okay, but I was looking for some pieces with more onyx than base matrix to fill some additional areas. So I went to Bedrosians, thinking their quality would be better.
The staff was personable, provided you never challenged anything they said. They ordered a sample tile for me to look at. The sample was broken and repaired in two places. I pointed this out and they said that was ‘normal’. I just put 6 tons of marble and other tiles in my house and none of them were repaired like this onyx. And for the money, I would have expected better.
With some misgivings, I ordered the tile I needed and asked if they could try to avoid any repaired tiles. They refused to do this. Plus they REQUIRED that I sign a waiver agreeing there will be no returns, no refunds and no exchanges. $ 25 a square foot and they don’t stand behind their products in any way.
I signed the waiver — again with serious misgivings — but I can’t recommend them at all. When I questioned their waiver, they didn’t really care. If you don’t like it, go elsewhere. I found them to be disdainful and somewhat rude. I won’t do any business there again, and won’t recommend them for anything.
More to come when the tile arrives.

Whenever you are looking for natural stone or porcelain tiles, the place to check out is Bedrosians Tile and Stone on Shary Lane in Concord. As an interior designer I have been working with Bedrosians for a couple of decades and have always been 100% satisfied. The staff are fantastic, especially «my guys» Clay, Carlos, and Lino. Clay is terrific at designing as well as figuring out alternatives when challenges arrive. Plus, he is so much fun, it is a delight to banter and design with him. For full slabs, you’ll need to visit either their San Jose or S. San Francisco showrooms, but for smaller jobs in the East Bay of California, the Concord location is first class and everyone is super friendly. Mignon is in the office and Curtis is the new guy who wants to learn to be like Clay. Prices are reasonable and the quality is high. Thanks for your talent and service. See you soon!

Clay was AMAZING. The creativity and talent he has is out of this world. We tried a couple other stores but everything was so overwhelming. He took the time to create sketches and help match everything perfectly. It felt like a huge weight was lifted off my shoulders. I highly recommend him to anyone. He is extremely talented. The prices weren’t bad either.

In April of this year I was remolding both of my bathrooms and Clay from the Concord BEDROSIANS store helped me select what I needed for both bathrooms. I explained that I needed all of the tile in the next two weeks and he PROMISED me that it would be done in one week. Two weeks later my remodeling had started (because that was the only time the contractor could start) and only 80% of the tile had arrived. I had been calling Clay every other day because he wouldn’t call me and every time we spoke he promised he would have the remaining tile the next day as it was just down the road in their San Jose store.
He NEVER called me once and after 6 weeks the remaining tile arrived (I had called Clay to ask for a credit as my project was completed at an additional cost of over $ 1,000 while the contractor went to numerous tile stores trying to match the tile).
Clay said it wasn’t their policy to give credits, but he promised me that he would see what he could do and call me back. After 4 months of discussions with Bedrosians home office in Fresno (they NEVER returned any calls either) I received my credit for the tile that arrived 6 weeks late.
So if you like being lied to and treated like dirt — this will be the place for you.

Staff is helpful and selection is pretty good. They won’t let you return anything so for small house projects, it is sometimes better to go to a big box store where you can select the material and weed out the color variations you don’t like. They are a little pricey, but they carry some unique products that can be worth the extra cost.

I found the staff here extremely helpful. I like the smaller showroom as I am too overwhelmed with large ones. The staff also gave me large pieces of tile to take home for our bath remodel to check (ie 12×24 of one of their newest tiles) which was awesome!

Clay at Bedrosian Concord store was excellent, he knows his products and made tile selection & purchase a positive experience. We had shopped at other tile suppliers and found the selections confusing… Bedrosian’s tile and stone displays are easy to view. We highly recommend Bedrosian Concord. And… most important, our new kitchen floor project turned out perfect!

I found the staff here helpful and prompt to help us. However, after buying some tile for our backsplash we noticed each piece had some sort of funk or damage to it. Just make sure you look at each tile before you take it home.
For countertops, they will sell you a slab and refer you to someone to have it fabricated, but do not fabricate it so just a heads up. They will gladly refer you to a fabricator too.

I would have to completely disagree with the other review. Saturdays are usually bad at ANY store. I have had the most stressful time working under a strict budget for our master bedroom & bath addition, while working full time and raising an infant. I usually find weekday afternoons the best time to shop vendors. Today, I went into this site at the recommendation of our tile guy. I was helped by a gentleman named Clay Portis, who was extremely helpful and knowledgeable. He was very attentive and gave great tile and design recommendations. I’ve been shopping at a lot of cheap places in Oakland, but have found the service quality very poor («you pay for what you get» kinda service). Clay helped me find the right floor tiling to match my cararra white marble vanity top and shower tiles, while also giving me great suggestions for changing around my color schemes for my existing tile (which I didn’t even buy through Bedrosian). My design plan is now more synchronous & harmonious. I’ve been operating without a consultant/​designer this entire time due to budget limitations. The best part is that I ended up with the cheapest tile option (when I was willing to pay more), and they had it in stock same day. Even if they didn’t have them in stock, Bedrosian has a 3 to 5 business day turnaround, and can advise you to pick up at another bay area store if you need something immediately. All other spots I’ve shopped at, report a 2 to 3 week turnaround. With construction going on now, I needed something fast and perfect. Clay was the perfect help. Thanks Bedrosians and thanks Clay!

Based on the photos that Bedrosians has online and other Unilocalers’ review, I went to the Bedrosians location nearest to me, in Concord. (I actually don’t have a car, so I took a costly cab ride to and from their shop in the interests of saving time, since I knew they close at 2:00 p.m. on Saturdays.)
When I got there, I was very disappointed to see the small inventory they display at their Concord location. The photo they post on their website of the facility is misleading, because it includes their storage warehouse, but the showroom is VERY small. They had some nice tile, but the choices were so amazingly limited, you could look at everything in the showroom in about 10 to 15 minutes… unless you count the time it takes to get assistance on a Saturday, which adds 20 minutes to your visit.
Once I get some help (trying to locate an approximate match to a long-​ago installed ceramic terra-​cotta tile), I was impressed by the friendliness of the service. However, it was definitely not worth a special trip to this location, especially given that they don’t seem to be part of a commercial complex, unlike some other tile/​stone retailers/​installers in the Bay Area.
I believe that Bedrosians has a good reputation, and apparently some of their other locations are considerably larger (they told me during my visit that their San Jose facility is the largest), so if you go to another of their facilities, your experience may wind up being totally different than mine — but based strictly on my own experience, I would say their Concord location is not worth visiting, unless you already know in advance they stock what you want or unless you’re a 10-​minute drive away. Also, don’t go on a Saturday if you can help it, since they’re probably busier then, and they close at 2:00 p.m.