Best Buy Electronics

Came in to Best Buy Mobile because we needed a cell phone for our daughter. The customer service here was amazing! We were primarily helped by an awesome employee named Brooke. She went above and beyond to get us set up and we ended up with 4 new phones! Her co-​worker Alyssa was assisting others and was very nice also. We left that Best Buy with our faith restored, we had previously been to the Daly City Best Buy where no one had even asked if we needed help. Glad we came to this this store.

Tried to order a new TV through Best Buy and had nothing but problems. First they tell me that is may be my computer, then they tell me that they can help me in the store, then they told me customer service can help me, but no one has done a thing for me thus far, other then pass me off to someone else. I am done, and found the TV cheaper somewhere else anyways. Hard part of dealing with such a big business, no many resources, no one wanting to take the lead.

Got welcomed by Joe, first thoughts were wow this guy really nice. Made us feel like we were appreciated for just walking in. Found our phone we were looking for but they only had 1. Never fear, Joe called the Best Buy nearby and he found the other phone. He actually went to get it for us while we set up our purchase of the first one. Wow just wow! Audrey helped us with the setup and she was amazing as well. Never pressured us into anything and she made sure we got the best deal for our money, and explained everything down to the tiniest detail about our plan and new phones. I will drive from Brentwood to Sun Valley mall just to get my next phone! Thank you Joe and Audrey!

JOE & BROOKE WERE AMAZING!!! Joe has phenomenal customer service. Both helped myself and my cousin pick out some iPhone cases. He was patient and had the best attitude. I would definitely recommend coming to this Best Buy based on how they treated us

From what I was told when I bought my phone, I could exchange my iphone to a different color if I would like within 15days.
Asked for an exchange on the 4^th day of owning it, they said they will not do an exchange unless something is wrong with it. That’s fine, but don’t lie to me, then talk to me like I’m stupid because of something your company said I can do within 15 days. Anyways I went to the best buy on Buskirk and they did the exchange, so overall best buy is cool but the employee in this store sucks.

I know, I know… I should’ve known better! But I had to try one… last…time.
I buy computers and other electronics for my employer; as such, the credit card I use is in his name. That said, I added myself to the Best Buy «friends and family» section so that I can walk in and pick up my items. After all, free ample parking, convenient location, large inventory… what could go wrong?
The first time, I only noticed that my employer’s name was the one listed as the person picking up the order. I tried to change it, but the online order form wouldn’t let me. So I called Best Buy and asked for assistance. The nice person I spoke to added my name in the «notes» section of my order, and reassured me that, yes i can pick up this item.
When I arrived, I was told that not only could I not pick up the items I ordered, but there was no «notes» section! After hassling with employees, managers and others… all the way up, I was told there was no way I could receive the items I ordered. I called Best buy… from Best Buy — because no one there would do it! Folks on the phone assured me that my name was in the «notes» section, and that I could pick them up… even handed the phone to the manager I was working with — still WOULD NOT RELEASE THE ITEMS.
What did I do? I walked over to the computer section, logged on to my account, canceled the order and re-​ordered it, making certain that my name appeared so i could print it off. Walked back over to pick up my items, and still waited 45 minutes (after spending a frustrating hour in the store already) for items that were sitting right there in customer pick up.
So I tried it again a few months later… this time starting with listing myself using the online ordering system. I showed up… and guess what? SAME THING. I had to cancel, re-​order and wait again.
Thinking I could out-​smart the BB folks, on my next visit I called the 1 – 800 number and placed my order over the phone, again carefully checking, double, triple and quadruple checking with the person on the phone… assured me that, yes, I could pick up my order.
I think you already know how this turns out.
Go to Central Computer people; bring more strength to local businesses and give them the power to meet our growing technology needs. Stay away from this nameless, faceless corporate monstrosity and put them out of our collective misery forever!

Yesterday, I purchased four phones for my family. Mario Duarte spent quite a bit of his time helping me to find phones and a plan to fit my budget. Mario even stayed after the store closed to teach me how to use the new phone. Since I am not up-​to-​date with todays technology, I really appreaciated this help. Thank you Best Buy for hiring such a knowledgeable, professional, and patient young man!