Cal-Home Plumbing

Like the other reviewers, we too have a First American Home Warranty, and on a recent issue with a leaking shower head, were assigned Cal Home Plumbing as the contractor.
.and just like the other reviews, it was a disaster.
Plumber came out, claimed he needed to replace the cartridge in the shower valve. He claimed his office would order the part and it would take 7 — 10 business days.
7 days later, water is leaking into my garage. Trouble shoot it further on my own and find that water was leaking from the shower valve (that the plumber touched) into the wall, enjoining bedroom and into the ceiling of the garage below.
Plumber comes out and claims it wasn’t his fault. (Obviously a CYA move.)
Called the office, no help. They claim the part is still two weeks away, and a manager would call me back… Manager never called me back.
Like the other reviewers, their office receptionists need customer service 101 training. Was regularly put on hold or hung up on.
Called the home warranty company, and they then called the plumbing company. Low and behold, I received a call from the manager and found out the part would be there in two days.
ONE MONTH LATER, the shower is finally fixed, but no one is taking responsibility for the extensive water damage in my house.
DO NOT USE CAL HOME PLUMBING. Run away from them and never engage their services.

And again no hot water. Lady hung up on me. My kids are sick from cold showers. If you want to do something contact the contractor an plummers license board make a complaint too many complaints they get their license revoked!!! I did it. They don’t care about their customers at all period. –9 stars

I’m also very surprised by the negatives reviews on here because we’ve had nothing but great service and support from Cal-​Home Plumbing. Just last week our water heater broke and they really scrambled to send someone out the same day, which was much appreciated since cold showers aren’t my favorite thing. Whenever we place a service call they show up exactly when they say they will and they provide fast, efficient and professional service. In fact, I now ask for Maxim by name because I trust him in my home and know that he would never take advantage of us. Based on our experiences with them, I would highly recommend Cal-​Home Plumbing.

I am actually very surprised at the negative reviews as well. The moment he left I was so pleased that I hopped on Unilocal to give him a positive review. I have such a horrible history with contractors being unreliable snakes. He came within the time scheduled he immediately fix the problem and was out within 20 minutes. Extremely friendly and professional. I was very leery because I had to use them through fidelity home warranty. I must say I was extremely and pleasantly surprised. Pleasanton Homeowner

I was set up with this joke of a company through my home warranty company First American which is another joke of a company, but that’s another review. My pilot light went out on my water heater so I immediately called PG&E who confirm it is the result of a bad thermo couple. I immediately call First American and within 2 hours I have an appointment with Cal Home. He shows up LATE on Friday, tells me he doesn’t have the part but will have it Monday. We make an appointment for 7 PM Monday for it to be in installed. He was at my house all of 30 seconds… Monday comes and goes, no plumber. I have left multiple messages with them today with no return. In the meantime I’ve gone without hot water for almost a week. If I could, I’d shut both companies down for fraud!!! If you have a choice, use ANYONE else but these jokes! I’m sure a blindfolded chimpanzee would do a better job at fixing your issues with a blow torch and a sledgehammer. I’m stuck because of First American… Save yourself the headache and call anyone else!!!

I am in the Dublin, CA area. This company was contracted through First American Home Warranty. Calhome Plumbing is so BAD. We had no faucet/​kitchen use for 2 weeks now. Today, we are expecting the plumber to come as we have to leave town tonight and attend to a cancer surgery. We took time off to attend to this and Calhome just called back to tell us we’re scheduled for tomorrow. I called this morning to reverify my appt and I was told yes they are coming. I even called before the appointment to ensure we’re on the book. This is just unacceptable. I called First American Home Warranty and all they did was apologize. This means no kitchen sink faucet for almost another week. BAD CUSTOMER SERVICE ALL AROUND.

My experience with Cal-​Home Plumbing seemed to be going down a dark path (having seen all these negative reviews), so I switched to a different company.
Here’s the play-​by-​play:
— After I reported issues with my water heater on a Sunday, First American Home Warranty assigned me to Cal-​Home Plumbing, which called me the following Monday to set an appointment from 1−5pm for Tuesday.
— I re-​confirmed my appointment with Cal-​Home on Tuesday at 2pm, since I hadn’t yet seen the plumber. At 4:45pm, I still hadn’t seen or heard from the plumber, so I called Cal-​Home Plumbing a couple more times. The company failed to answer the phone or return my call although they supposedly close at 5pm.
— At 6pm, already frustrated for having had to take half the day off and not seeing any sign of a plumber, I called First American Home Warranty to see if they can assign my work order to a different (and more reputable) contractor. After failing to contact Cal-​Home Plumbing as well, they sent my work order to Platinum Plumbing, which they claim has had positive feedback. Keeping my fingers crossed!

Franco from Cal-​home plumbing was sent by the home warranty company after 4 ineffectual visits from another company for leaking toilets. He quickly assessed the problems, listened to me and validated my efforts to resolve the problem myself. He replaced fill valves rapidly and efficiently and was pleasant. What a relief to not have to turn the water supply on and off every time the toilet is flushed-​no pun intended!
He arrived within the 4 hour window and called ahead to let me know he was on the way. I will definitely request this company for plumbing service again.

Placed a completely different issue with home warranty who subcontracts with Cal home Plumbing. Issue was placed 11/​13, have not heard from them despite multiple calls/​messages. Still waiting to schedule and it’s now December. Not thrilled.

Worst Plumbing company ever. I used them due to First American Home Warranty. Instead of repairs, made things worse so had to call a different plumber to fix their damages.

Scheduled an appointment in the 3PM — 7PM range. A week later I’m still waiting. They didn’t call to cancel or reschedule.

To start, First American Home Warranty should be ashamed of themselves for contracting work to this bad excuse for a business. If there was a way to give negative stars here, Cal Home Plumbing and their customer service person, Alicia, would receive the lowest rating possible. Possibly one of the most unprofessional people I have ever come across.
I will spare you the detailed «Hell and frustration» that we have endured, but not tolerated that Cal Home has put forth.
Rather, I will give briefs highlights to give you an idea of why you should stay as far away from this pathetic company to save yourself certain grief.
1. After scheduling challenges, no return calls, «the run around», RUDE interactions and ultimately installing the wrong parts, service not rendered.
2. At one point, total frustration with this joke of a company, I mentioned that my options were at the point of bad Unilocal reviews, BBB contact, etc. the service person, Alicia, told me that «I’m not worried about it, you wouldn’t be the first».
3. I could go on and on, but I am sure you get the point.
I stand by my review and find it very hard to believe that this company can remain in business from the dealings we have had with them. Cal Home, you are the worst.

Cal Home Plimbing techs came out to service water heater. I rec’d call saying they were on way. I was at hospital picking my husband up. The guy who called I believe was Patrick Harrington was so rude was like what is the problem with water heater, I said not working, isn’t on. He had such an attitude When an told him where I was and he continued to ask questions. I told him someone would be there to meet him. When I got home he was there with another guy they were working on water heater, but even my daughter said he was an ass and kept giving us looks. We have had Cal Plumbing out before no problems. Maybe this old man should retire or take a course in dealing with customers. Now have to put call in to Home Warranty place to file complaint

Unprofessional staff on every level!!!
Technician was supposed to be at my home between 1p & 6p and didn’t show up until after 8p. Upon arrival, all he did was see that my sink was backed up and said, yep you need to have your drain snaked and said he would be back the next day to do so since it was so late already and too dark to go up on the roof to fix.
The next day, when he was supposed to return, he never did. I called and the lady who answered said they don’t go up on roofs and he didn’t know that because he’s new. They could not help me. I was upset as I took the day off to deal with the issue. Her response was «That’s not my problem.»
Would give them minus stars if I could for how this was handled!

This company is the WORST!!! One simple repair they never repaired or answered the phone after not showing. Their staff is rude worst customer service ever. I have First American Home repair and this was a simple replacement of a faucet. I nor First American was able to get these folks to answer the phone or come to repair. Finally they call back to say the had confusion on which day to come. Really after giving you three different days!

I have had many bad experiences with Cal Home plumbing. Last time i had a problem it was because I had no hot water in the kitchen faucet. The upstairs bathroom had a slow leak at the base of the toilet. Cal Home was sent out, once again from my First American home protection. Most of the time they are sent out they tell me «this is not covered in your plan» I am sure that is why they send out them out every time. When they first called they told me I had to wait 3 days and I ask if they could call me if they had a cancelation before then and click, she had hung up :? I heard nothing from them until day 3 the door bell rang and there was the plumber. I told him I didn’t know he was to come and he was real rude telling me he had just called my phone. I let him in and he told me the faucet was not covered and I kind of figured that already. Proceeded to the bathroom upstairs. The plumber took a piece of paper and wiped around the base and flushed once and told me he saw no problem. I told him I wipe the base a few times a day and that so far the leak is a slow leak. He still decided it was not his problem if he could not se anything, a grumpy man I might add. I still had to give him my service check. This is now a little more then a month ago and the toilet is now worse. I am happy for those who had a good experience with this company, unless it is fake good reviews by friend and families of the company. After this last time I now canceled my home protection plan that is a terrible company.

I cannot say enough negative things about Cal-​Home Plumbing.
They were assigned to me by my Home Warranty. I had to work from home the day they were scheduled to do my repair and was given a 9 — 12 time slot of when they would arrive.
9, 10 11 and 12 PM came and went — no plumber. I called and they told me that he is running late and will be there by 2 PM. 2 PM came and went and no plumber. Again, I called and I was told that he had already head home! After a few minutes of venting my frustration, I finally gave them another opportunity to show up at my house the next day. I was PROMISED I would be the first visit at 8 AM.
8 AM, no plumber. I called and they told me he is on his way. 9 AM, you guessed it.
They tried to call him, text him, page him — no response. Finally he arrived at my residence at 11. I was given the excuse that he had to stop off for parts, etc. — NOT MY PROBLEM.
Service was completed and I was promised by the manager that they would refund my copay. Its been 3 months, still no refund.
DO NOT USE THIS PLACE. Bad business.

I had a very good experience with Cal-​Home Plumbing and I’m a little surprised at the other reviews here. I put in a call to my home warranty company early in the week about a clogged kitchen sink. Usually, it takes a day or two for me to hear from a company after I put in a claim. In this case, I heard from Cal-​Home just after 8 a.m. the next morning, and the receptionist who called me was very nice and professional. I got an appointment for yesterday — they even worked with me on the appointment window so I wouldn’t have to take the morning off of work, which I appreciated.
The plumber actually called me a little before the appointment window began and I met him at my home a few minutes later, so no waiting around for four hours and wasting my whole evening! He was very polite, took off his shoes at the entrance and immediately went to inspect the kitchen sink — which, embarrassingly for me, had decided to drain (or maybe my house cleaner fixed it while there that morning??) after four days of a stubborn clog. The plumber still checked it thoroughly, making sure water was draining on both sides and the disposal worked ok. He even checked my bathroom sink, which sometimes has issues draining. He wrote up the bill and went on his way, and my kitchen sink was back to normal.

Terrible customer service. Veronica, the receptionist/​coordinator, was very unprofessional and never called on time. We were left waiting for several appointments with the technician never showing up (and us taking time off of work). We had to call them after several weeks to learn that the part had come in weeks before… they just forgot to let us know. Veronica seemed upset at us when we pointed out these issues, rather than being apologetic.
The technician, Max, was helpful and nice, but unfortunately that was overshadowed by the issues above. We are only using them because our home warranty company requires us to.

I have a home warranty and the company sent Cal Home for my plumbing issues. I had experiences working with other plumbing companies/​plumbers who have done less than satisfactory jobs so I was pleasantly surprised by the quality and professional work done by Patrick Harrington and Kenneth Moore. They took care of the many slow drain issues from sink, to shower and toilets, and importantly properly assessed, diagnosed and fixed several leaks I had coming from my second story master bathroom-​leaking down to one of my downstairs/​office bedrooms that was not being used. They did not take any short cuts and even evaluated their work to make sure everything was OK. I really appreciated how they wanted to make sure my home full of young kids was safe and that all my plumbing issues was taken care of properly! Patrick and Kenneth are true professionals!