Cellular Sales, Verizon Wireless Authorized Retailer

BEWARE!
Bait & Switch store. Company is NOT Verizon! They are a only reseller & only give the appearance of a corporate store on the outside.
They discussed one type of deal with me when the paperwork stated another. Their salesmen are as slimy as it gets. Verizon customer service has been great to me over the years, but there is nothing they could do in this matter. The Verizon rep even said «I really wish there weren’t any third-​party sellers. We see this all the time & there’s no way for us to rectify the problems»
I recommend buying your iPhone directly from Apple, or other device directly from Verizon Corporate stores.
Do a search for the so-​called Business Customer Service number (1−877−851−0649). One of the top hits will be the company site’s Terms of Service which reveals one of the many forms they give & it states you are entering into an agreement to not sue the company, either individually or via class action.

Despite not being a corporate store, I feel like I couldn’t have received better customer service. When the iPhone 6s came out I bought the lifeproof case in anticipation of its arrival (at separate times). When it was discovered the phones were different and required different cases the sales representative Sean went above and beyond to help when it was of no benefit to him. Clearly written on the receipt was the return policy and despite violating that by almost double the time this store wanted to make sure they did the right thing in issuing the refund anyway. Being a college student on a very tight budget this was much appreciated. When with sprint, I didn’t have much luck with authorized retailers… but at the end of the day, this one does business the right way. I would absolutely recommend shopping at this store for any of your needs.

I have done business with this company and store for over 7 years. I have never had a problem or any issues. I highly recommend Sherry Godair as she is professional, prompt in responding and always takes great care of her clients. If you want a honest rep that will take great care of you ask for Sherry. You won’t regret it.

Don’t shop here — GO TO A CORPORATE VERIZON STORE.
I had my worst retail experience in my entire life at this store. I should say that again, I am not exaggerating: my worst retail experience in my entire life.
I agree with the previous review of this store. I dealt with Byron Huskins and he cancelled my order for iPhone 6 Plus phones without even telling me. I only found out when I called to pickup my phones that although they had arrived I was not going to be allowed to leave the store with them. The order wasn’t really cancelled, the phones were there but Byron didn’t want me ever getting them.
I elevated this issue to the manager (he manages several of these stores throughout Charlotte, he said «you are not going to leave the store with these phones.»
The employees outright lie to you, you think they couldn’t do that. I was told if i didn’t like it I should hire an attorney. They dared me to sue them. They have a devil may care attitude.
When someone acts with impunity and uses the cliché to sue them if you don’t like it, you know you are in peril as a customer.
If you cancel your contract within 6 months of starting your order this store will charge you for the purchase price of your smartphone, you will still owe Verizon Wireless $ 350, but this store could charge you up to $ 800 more on top of that. They also have higher prices on the phones than a corporate store so you if you cancel you will pay more than if you walked into a Verizon Wireless corporate store and outright bought a phone without a contract at full ticket. If you order a phone from a Verizon Wireless corporate store you can get the phone for the subsidized price, cancel the contract the next day and only pay the $ 350.
These people are terrible and the deals are worse. There are many more reasons to never shop here. My experience was the worst and as a result I have hatred, that is a very strong emotion to get from trying to buy something.
After posting this a number was left to contact: THERE WAS ABSOLUTELY NO RESOLUTION OF THIS ISSUE AND I WAS TOLD THAT CORPORATE HEADQUARTERS WAS POWERLESS TO RESOLVE THIS ISSUE.