Enterprise Rent-A-Car

These guys are the best. Professional, accommodating and fun to work with. They treat you like a customer, while making your interaction real.

Great group of associates at this branch! Took care of me so quickly and efficiently! The vehicle and price was great & Jay was a true pleasure to work with…

Loved the Kia Soul, love Enterprise. A little glitch at check in, they kept telling me I should have hit #4 on phone tree, otherwise not talking to this location, and they didn’t have the economy I asked for, and I would have to pay for mid size. That needs to be fixed. However, manager straightened it out and we were on our way. I got the mid size Kia for the economy price, but as that is a busy location, the phone reservation system should be improved upon.

I have rented from this location lots of times and this was my worst experience yet. Although I have rented from here numerous times, I still have to give the same information over and over again because for some reason their computer systems are incapable of creating an account that houses information. I rented a car for a week. In the past when Ive rented a car and went over the days for the rental agreement, Enterprise would take the daily rate out of the $ 100 deposit. This time they decided to change their policy without notification and charge my debit the card the daily rate. I got the run around and had been told about 2 – 3 different reasons why on one phone call. The lack of knowledge about their own policies from the employees to the Manager was very disappointing. Even after I dropped off the vehicle over night, the policy they advised me of wasn’t even done when charging me the difference. They took the difference out the deposit anyway for the extra day. They have no clue about what they are doing and I’m highly disappointed. I’ll be looking for a new rental car company.

Followed up with the other location, $ 25 deposit, very nice service, and they picked me up on time. A nice ending to a frustrating story.

There are few times in life when a company is so despicable I wish there were negative stars. I am so sorry I do not feel the need to carry a credit card and enterprise sees fit to punish me for it. They expect valid drivers liscense (understandably) a $ 200 deposit (seems excessive but can live with it), a current pay stub (???) and 2 current utility bills. (Wtf). I am not stranded. I will ride my bike even though temps are supposed to be in the 40’s. I will never recommend this company for anything. Don’t want them nor care about them.

I recently had an accident so I had to find a rental while my car was in shop. I called this location for rental car since it’s closest to my house. I asked their rate and than checked what Priceline was quoting me for the same type of car. I ask them to see if they are willing to match that price for me and he said sure, I will do that for you.
So, I asked him what cars he has in so I can pick out the one I want and luckily they had Toyota Camry so I booked it. I drove to their location and picked up the car in no time. Two weeks later, I found out that my car will be in shop more than what I expected so I needed a extension, the lady said no problem, we will take care of it.
I found out from my adjuster that I can have them direct bill the insurance company that way I stay out of the picture. I called in again and they were really helpful in setting it up.
Now, you may think that why would I give them only four star if they were really nice and helpful? Well, couple of reasons. 1) The car was 2010 Camry however it had stain on the floor and back seat. 2) Both time, they didn’t offer me for pick up or drop off and they are always bragging about it in their commercial on TV.