Grosso Lisa T, DDS

OMG DON’T GO HERE!
#1 — I think it’s COMPLETELY unsanitary to have a dog in a dental office. I’m not talking a small dog… this was a HUGE dog that stood above waist high. I’m short 5’1 but this dog by dog standards is considered big… larger than a german shepard. Apparently, the dog had surgery and was on medication so couldn’t be left home alone. I think it’s awful that they have patients that took time out of their busy schedules to attend an appt only to be greeted by this huge dog and for someone like me who doesn’t like dogs this was a big deal.
#2 I’m getting calls from a collection agency stating I owe $ 50 for a missed appt at this office. I spoke to Carol on the day I was supposed to show up for this appt. The problem is I never scheduled the appt! I received no prior notification of this appt. When scheduling future appts in this office there are 2 things that go hand-in-hand…scheduling the date/​time and filling out the appt reminder post card with your name/​address. I did neither because at the time of my last appt with them I was uncertain I would remain a patient of theirs because of the condition of their office and I was in between residences and didn’t know where I was going to move to.
According to the gal that answered the phone, whom I’ve not met before, wrote the appt in the books and said they sent me an email appt reminder. When I asked for proof of this she said they could not reproduce it. So #1 I didn’t schedule the appt and #2 they couldn’t prove they’d sent me a reminder. According to Carol they sent me 8 statements of which I only received 1 and the 1 statement was sent to an old address which was forwarded only for only 3 mos. Basically, this office has dishonest ppl working there. It’s your word against theirs.
DON’T GO HERE! There are BETTER, CLEANER, BETTER ORGANIZED offices in town.

Excellent, kind, and thorough. I’ve been going there for many years and am very pleased.

Dr. Grosso was great!
Skilled, Focused, Very Competent. She listened and was authentic and «not a know it all» I can tell you I have seen many docs in my 47 years and only a few manage to set all the business, profound education requirements, liabilities, personality distractions aside, and truly connect with the patient; Dr. Grosso does that.
I felt like a physician was treating me not an insurance billing navigator… Her staff was also very competent and friendly; thank you Sheri and Sandra.
P. S. the anesthesia has worn off and I am not in pain…

I have been going to Lisa for many years, and have had two implants placed. WOW talk about TLC, and pain free dental work… this is the office for you! Kudos

Dr. Grosso’s office staff are DISHONEST & MANIPULATIVE.
The office assistant withheld the important information I was inquiring about because, in her words — «You didn’t ask if we were providers.» «You ask if we take blue shield.»
I spoke with this person for a good 15 min. She knew exactly what I was asking about. However, since I didn’t ask in the specific words in quotes above, she didn’t feel obligated to tell me. Of course this means I get billed and they get more money for the service. I was mislead deliberately. This smells like a scam. I’m certain I was not the first victim.