J.Crew Factory

Sales people great! Had a specific need when I went in last night and the girl was very nice. Very helpful I don’t remember her name but thanks for being great at customer service. It’s very rare nowadays. Kudos JCrew team.

An all new J. Crew! I was lucky enough to be one of the first patrons in this new Concord Mills gem that grand opened on 6.4.14. The store was well laid out in typical J. Crew fashion with customers swarming about. Being new, they were, of course, overstaffed with people eager to help. The downside being that most employees are also new and lacking any real product knowledge. I learned from an insider that only 2 employees have prior years of service with J. Crew.
The breadth of assortment seemed to be lacking. Many options were just repeated throughout the store. The men’s clearance section was hidden in the children’s department and I missed it entirely. I had to make a second trip in search of deals after learning about the small sale zone from a friend.
They were offering a grand opening sale discount of 20% off your total purchase of $ 125 or more. I learned this from an insider as well and found out the hard way that you had to ask about it at the register. If you weren’t privy to it then you were just out of luck.
Overall the store is a great addition to Concord Mills and I’m inclined to return again and again as a fan of the brand. The store is well lit, clean and the window displays are inviting. Men’s, women’s and kid’s fashions at factory store prices is always a plus.