Once Upon A Child

I’ve pretty much been to every OUAC within a 20 mile radius and this had to be my favorite one. There are some great treasures if you dig for them. For example, on my last trip I found some really great pieces like a Jamie and Jack coat for freaking $ 12 (retails for $ 90), mint condition white dress shoes for $ 1.50, brand new tights for $ 1, an actual baby Giants football jersey for $ 5 and a brand new Christmas outfit for $ 5. If I had known about consignment shops back when I first had my daughter, I wouldn’t have bought ANYTHING retail. My experience with the people in the store wasn’t bad. Nobody gave me an attitude about anything, so I guess management changed or something. Either way, I’ll be back sooner than later.
Quick rant:
People need to keep in mind that you’re not gonna get the same amount that you paid when selling second hand items. All they’re doing is following protocol and pricing items the way they’ve been trained to do so. If you want to sell your items for higher prices, sell them yourself. Don’t claim that you’re trying to do the right thing by donating your kid’s items and then get crotchety when you don’t get what you think you deserve for them. That just goes to show that instead of doing it for a good cause, all you’re concerned about is the money.

Well organized and clean but expensive! There was one rack of onesies 10/​$ 10 but they only had 0 – 3 months. Everything else was $ 3.50 and up. I’ve been to OUAC in 3 different states and this was the first time I’ve been disappointed.

i shop here before anywhere else. i have always had great service. we love this place!

The encounter I had with the man behind the counter today, was enough to make me never go back… whether to buy or sell.
Normally, I do not post reviews… although I am an avid review reader… but I have yet to be talked to so rudely or treated like I was incompetent, as I was by the grey headed man working at the counter today. Not sure if he was the store manager or what, but he is a sorry spotlight on that store if so. As an employee, you do not talk down to your customers, nor do you hurry them up! I had intentions of selling my child’s baby toys, swing, and two baby carriers…(all items they said they needed) but after speaking to the him decided not to and walked out. I’ll gladly go elsewhere to sell my stuff, thanks.

I was torn between 2 & 3 stars and rounded down because the people that work there are a little rude. I’ve bought and sold and both are just ok. They have nice things but if you shop sales you can do just as well on price for the same items new. As far as selling it is good if you don’t itemize. I recommend dropping things off and coming back if you have a lot of stuff. The prices they pay are almost exactly (maybe a little less) than the amount of money you would end up with if you wrote off the goodwill suggested values of your items on your tax return. So if you have a favorite charity it would be much easier to drop off all of your things, not have to wait, not have to take home the things they don’t want, etc. it was not a horrible experience and could be a nice fit depending on your situation.

Will NEVER step foot inside Once Upon a Child, in Concord, again. The people are only mildly friendly. And their shopping carts are very unstable. I thought that as soon as I got one. But as we were leaving, my almost 3 year old, daughter reached in to get her jacket, barely touching the cart. It topples over on her, full of stuff. She falls back and hits her head. This is in front of the register. Everyone (3 people, not waiting on other people) working there saw it. No one tried to help me get the stuff off her and no one even asked if she was ok. NO ONE ASKED IF SHE WAS OK. I am unbelievably upset and have no intention of going there again. I have emailed the corporate office, but I’m sure that will fall on deaf ears, as each store is individually owned and operated. So, I’ve decided to take to any type of social media I can. I’ve worked in retail, for many years in the past, and I know if someone got hurt we did all we could to help. That’s just covering yourself and being a decent human being. Terrible terrible terrible place. If I could give this no stars, that’s what it would be.