Pump It Up

My son got strep throat after going to a birthday party there a few days ago. This pump it up is dirty and small. Save yourself a trip to the emergency room and don’t take your kids there. The health department should visit this place!!!

My friend had her daughter’s birthday party here yes people a Friday night party for an 8 year old. what a great way to end the week and burn off some energy. Employees were extremely helpful extremely organized and did everything in a timely fashion.
Review 2016 #11 out of 100

Great Staff and Facility to have a fun birthday party! Despite some minor hiccups, Josephine and her team were GREAT. Thank You Pump it Up!
Maybe in the near future there will be more than 3 jumpers and more space.

Yesterday, February 15, 2015, I took my eight year old grandson and his buddy to Pump It Up in Concord, not for the first time. I noticed the entire time we were there that the very young three «assistants» employed by Pump It Up to keep an eye on the kids were in a tight little knot against the wall engaged in girl-​chat, not watching out for safety infractions in the facility whatsoever.
My grandson was in a bouncy-​house right behind the bench I was sitting on. I couldn’t hear him due to the very loud music and children shouting over the music. My back was to the bouncy house (an ordinarily safe place for my grandson to be with his friend). He came running out in tears as TWO OLDER boys had cornered him and from two feet away were slamming kick balls into his FACE repeatedly, enjoying the pain they were inflicting on a younger child.
He was finally able to break free and come to me for help. His face was very red and he was in a great deal of pain, crying big time. He pointed out to me the two kids involved. I was able to yell at one of them, but the other one was too far away.
FINALLY, one of the assistants saw me yelling at the other kid, trying to get his attention, and my grandson crying so she asked me what was going on. I told her what those two bullies had intentionally done to a child much younger than them (basically ganged upon him), and I WANTED them ejected from the facility. You DO NOT behave like that and be allowed to remain in the facility.
I was advised that no, the children would be asked to come to my grandson to «apologize» and they would be told to stay on the other side of the room from my grandson. Another assistant brought some ice to apply to my grandson’s face. Both boys came over to give my grandson a quick and very insincere apology. Big whoopee. Nor were their PARENTS informed of their behavior by the staff. I don’t know WHERE their parents were during this entire event.
There should be a sign at the cash register which states any child who intentionally harms another child will be ejected from the facility immediately. Pump It Up needs to employ older, college age kids for the important task of watching out for the bullies and any other behavioral problems. Employees should be FANNED out (not chatting in a corner) keeping all children safe.
As this facility does not employ safe practices for our children, I will not be returning again and I strongly urge you to consider the same. There are far too many other fun places in the area to take my grandchild.

Small space, but the kids love it! The staff there are great too. They are very friendly while being unobtrusive in the events.

Great fun! Just had a bday there for my 3 year old… Keep in mind this is the smallest location.
Bubbles are a great add on!
Next time I’m going to try the glow bday with music.

Rcently held my daughters 1^st birthday here, and it is well worth the price! Excellent service and they handle everything for you! All you have to do is show up! I especially loved working with Dylan he was very helpful from starting process of me reserving the party until the moment we left! FIVE STARS from me!
Considering making this a birthday tradition. The play arena was awesome, and our staff assigned to help us were AMAZING!

Super chill, not as crowded and insane as sky high sports across the way. IT IS cheaper and they have an entirely different options. IT Has bouncy slides, bouncy basketball, air baseball, air games, blocks, bounce climb structure… for like 30 min me and the littlew had it to ourselves. GREAT attendants… need socks, don’t like that they have candy machines bc my child could not resist. Other than that super fun for kids, but may need more supervision than sky high.

I have been going here for about a year with my 2 year old son, and we have always had so much fun until our most recent visit. Not only have their prices gone up but the new staff is terrible and because of that, I will not be returning. I went on a weekday afternoon and the young girl working (who I will refrain from writing her name) constantly followed my son around. At first she was trying to play with him so I just figured she was extremely bored but then she started telling him not to stand on the air hokey step stool (which I do not see an issue here, that’s what the stool is there for) next was that I should help my son up the high slide although he has been climbing it by himself since he was 1.5, then she came over to the candy machine and told me that I need to be aware that the sour candy in the machine was very sour (obviously I can read the label), then she told me that my son put his mouth on the water faucet, and last but now least she told him to not move the gym play blocks that were on the ground. By this point I picked up my son and darted for the door! Whatever happens to the chill guy who worked here before? Bring him back!

We had my niece’s birthday party here and well, I’m just glad the kids had fun. It’s a warehouse garage with 3 big inflatables you can jump/​climb/​slide on and 2 smaller ones. People here are complaining about the smell — it’s some antibacterial/​bathroom cleaner. Personally I thought it was kind of nice because at least they clean the place.
The biggest downer was the fact that you’re not allowed to bring your own food in. They have their own menu for food and so we ordered a large pizza for some expensive amount– and it turned out to be Round Table’s Pizza. What?! We could have done that! PLUS it was small, those poor kids were still hungry after jumping around so much and we didn’t want to order another because it’d take another hour or so to get there.
It’d be better if they had their own kitchen or cafeteria to prep the food in versus us having to pay extra for them to order food for us. Oh well.

I have had a few parties here for my daughter. The staff does a good job with organizing and timing the parties. We just had a glow in the dark party that was fun for all the kids and parents. At the end the staff helps pack up your car with presents and left over cake. I have also had a pirate theme party were the kids look for treasure. It’s always a good time at Pump it Up.

We visited today for the first time this morning with my 3 year old and one year old. I was super impressed by the friendly and professional staff. Unlike other venues,. cough (chuckee cheese) –the staff were engaging and nice. My kids had a ball and we will be back!!!

Came for a birthday party and had a great time. Went back with my child for free play and had just as good of a time, very affordable and the kid had a blast! Great alternative to the park on cold days, also happily surprised they don’t charge for the parent to play with the kid like the trampoline place does. Lastly the staff was great, especially Shannon who went out of her way to make sure my child had a great time.

Came here for a Bday party. One of the smaller Jumppy house places i have been. there was only one room for the kids to play in. Staff was nice, place was clean. Just wish they didnt charge for the games inside the play area.

It’s just a large warehouse room with 4 big inflatable structures. Would have been nicer if they had a lounge room for parents, complete with café. There is free wifi but no tables to sit. They only have metal benches to sit on, which is not very comfortable for parents waiting 1 hr + as their kids play. They could totally make more money if they had an onsite café. I really need a cup of coffee!

Awesome place to go for kids of all ages! Very friendly staff! Very reasonably priced only 9 dollars for one child and the adult is basically free! The slides are a lot of fun. Great place to get all that extra energy out. Air conditioned Inside. Not too crowded either.

I had my son’s 8^th birthday party last Friday and we had a blast. The whole party went very smooth. This was my 2^nd time doing party there but it was even better experience than last time. The facility seems very clean. The staff was very friendly. They have lot of good options now. Good thing they give 45 minutes in the party room compared to 30 min. Last time. They have bubbles now…
There is nothing better than Pump it up to celebrate kid’s birthday… We will definitely return next year too.

Attended an 8-​year old birthday party here the other day. The event went smoothly and the kids had a lot of fun. Employees were quite responsible. When the inevitable incident occurred, they shut down the particular attraction for a few minutes and went over the rules again with the kids.
The reason why it gets three stars is that it is less impressive than most Pump it Ups I’ve seen or been to. The party only included a visit to one room (the parent who booked the party thought it should have been two). The one room had only three attractions. Two slides and a bounce house. Fortunately, the kids seemed satisfied and the party was a success.

My husband & I like to bring our 3yr old son here for «Family Time» (which changes evening days and times during the week). Its nice to find something other than the park that is only $ 8 one day a week for 1.5 hrs. There are 2 inflatable slides, 1 basketball ring jumper, an air hockey table & tornado machine. Its small, but our son always has a great time. There are three reasons I took one star away: 1) I wish they would clean (or dust) the tops of the inflatables often, 2) When it is VERY busy, like in the summer, I think there should be at least one assertive employee on duty to ask kids & parents to stop when misbehaving to avoid confrontations between parents, 3) Today the lobby had a urine smell from the bathrooms.

My son and daughter’s birthday are a day apart (5 yrs difference) so I decided to throw them a party here with all their friends. Everybody had so much fun while I had the time to take pictures, chat with the other parents and just enjoy the party.
After the play they move your guests to a little room to eat, cool down and sing happy birthday. Our birthday party was on a Friday and I had to schedule it many weeks in advance because they get really busy on the weekends so, if you are planning to have a party here think about that.
Overall I am a fan! The only reason I did not give them 5 * is for their prices (food, kids ratios, etc) And the policy that you can’t bring food (pizza, hamburgers, etc) from outside. But, yes I would use them again.