Rachel’s Happy Tails

Rachel is a godsend for my little Maltese named Pookey. She absolutely does the perfect «puppy cut» Hands Down! Any other groomers I’ve tried treated the dogs really bad and have horrible cuts, either Not cutting Enough or cutting into his skin! Rachel is by far the least expensive also. She treats my dog like he’s my own son, as he is, and talks to him like the baby he is :-D She let’s him out of the crate and everything… (as he hates crates) Thank u Rachel! You’re the best!

Rachel has been grooming my dogs monthly for over 10 years. My little 4 pound tea cup poodle actually gets so excited when she sees Rachel — Lucy loves her sooo much! Rachel is a treasure in my life. She «speaks» to her little clients as if they were each her baby. I can’t recommend Rachel high enough. Over the years, she has become a part of our family and our regular routine. She is a kind, thoughtful, compassionate woman and a professional dog groomer. My little 3 legged chi mix, doesn’t like getting his nails trimmed, but I just hold him and Rachel does it really quickly. Last visit, Stuart licked Rachel’s face right after. Rachel is a cheery, loving person, with dimples in her smile and love in her heart. Don’t hesitate giving her a try. Do schedule in advance.

Rachel has been grooming my dogs for years. They always look great when she’s done with them. My old dog was a Scottie and she always made him look even more handsome. My current dog is a terrier mix, she knows just how to clip him so he looks like a tidy version of himself. She really loves the dogs and they respond to that. None of my dogs has ever held it against her that she bathes and grooms them!

Just returned from yet another AWESOME haircut with Rachel of Rachel’s Happy Tails. We have been going here every three months for over eight years. Rachel is quick (dogs are done right away instead of being crated for hours like at many other places) — she is affordable (prices are roughly thirty percent less than other places) and she LOVES dogs. She is also very knowledgeable about dog health, skin issues, and different breeds. I have learned so much about dogs from her over the years. As soon as you meet Rachel, it is clear that for her dog grooming is a labor of love. True, she is a bit of a character — she calls us owners «Mom and Dad,» and yes, she will tell you what breed you have, but I like this; after all, if I wanted a cookie-​cutter experience with some kid with no personality and no experience, I’d go to a big box pet chain. I actually live in Berkeley and so Concord is a distance away, but Rachel is worth the drive; you get personal, non-​big box attention, you get a lady with YEARS of experience, you get good, old-​fashioned attention, and you save money. I trust my dog with her, and I HIGHLY recommend her.

Everyone who knows my Theodore knows he is a rescue and is very difficult. Rachel said she would give him a try. She truly knows dogs and especially Scottish terriers. He came out beautifully and she will do him again even though he’s difficult. Rachel has a gift. I think she worked harder at calming me down (being nervous about Theo’s behavior) than calming Theo down. I now know what I’ve been missing. Since Theo and I are a fixture walking in the neighborhood, 2 people thought I got a new dog!

Rachel, I am the daughter that brought the dogs described in Lee E.‘s one-​star post. Would you like me to post pictures of my bloody clothes after leaving your shop? I am not sure why you would blatantly lie the way you did in your response to her post, but I guess that is just another character flaw. You were so rude to me from the very beginning. If I wasn’t trying to do a favor for my mom by getting her dog’s nails trimmed (she had been unable to do so because she is busy taking care of my dad who is suffering from cancer), I would’ve left after your first rude comment.
Also, to clarify, my folks had taken their dogs to you several time years prior, but in recent times were having to go to a place more local due to issues described above with my dad’s health. The dogs were dropped off in the past, so who knows what they went through during those visits?
I would have much more respect for you if you could just say that you were having a bad day or some other form of validation.
Again, I urge people reading this, if you love you pet, go anywhere else!

Maybe a bad day, but we will never come back again, in spite of having used Rachel for 4 years. My daughter tried to help me out by taking in my 2 dogs for nail trims and baths since my hubby is having cancer treatments every weekday and I am struggling to keep up with everything. She called the day before to make an appointment and was told to come about 10 on Saturday. When asked about the dogs, my daughter said they were both rescues and she wasn’t sure of the breeds, but they were both small.
Rachel was rude and dismissive, «educating» my daughter that one dog was a Jack Russell and the other was chi-​terrier mix, and she didn’t understand why my daughter couldn’t have just told her that.
Bottom line… she did fine with my JRT who does well with the Dremel, but the chi-​terrier freaks at the sound. Rachel grabbed the little guy by the throat and threw him up against my daughter’s chest and said «Hold him like you mean it!»
My daughter arrived back at my house with blood all over her from the chi/​terrier since Rachel cut way back past the quick.
I really hate to say bad things about a local business but this was a very bad experience.

So happy someone mentioned Rachel’s Happy Tails to me. I moved from the east coast about 8 months ago and was in search of a good dog groomer for my maltese poodle. I have now taken her to Rachel 5 or 6 times and she always does a great job, is reasonably priced, and loves her «clients.» Would definitely recommend her.

After being groomed by Rachel last week, our dog had a pulled muscle that was so serious she had to be treated by a vet and put on anti-​inflammatory medication. Rachel refused to acknowledge any responsibility and said «You can’t prove it.» I may not be able to prove it, but the dog has never had any problems with her legs prior to the visit, so it seems more than likely that it was a result of the way she was treated while at Rachel’s.

Well don’t catch Rachel on a bad day!
Went for years and have never been treated so rude.

We have brought our dog to a couple of different groomers over the past few years and our pet would always be so painfully terrified when we arrived and when he left. In fact, he would hide deep in the back seat of our car once we even drove up into their parking lots, so he knew what was coming. We’d pick him up and it was as if he shunned us for the remainder of the day. He was obviously mad at us. So my husband did some further research and discovered Rachel’s Happy Tails on Unilocal.We feel like we struck it rich! It was a match made in heaven… an instant connection. Rachel is so kind and gentle with our dog. She treats each dog as if it was her own personal pet. We tell her what type of cut we would like done and we’re always so pleased with the results. But what’s more important, our dog no longer shutters in terror when we drop him off or pick him up. We can’t say enough good things about Rachel’s Happy Tails. Prices are so reasonable, too, which is an added bonus. We HIGHLY recommend Rachel’s Happy Tails!!!

I decided to give this place a try last week and i’m glad i did! Rachel is is AMAZING!!! she was very very nice and kind, she took great care of Nano (my yorkie), he came out looking great! i was very happy with nano’s haircut :)
i already recommended them as groomers to all my friends and family, in fact i’m bringing in my mom’s yorkie there to get a haircut :)

Pros: Rachel was able to fit me in last minute and finished on time. Friendly staff. My terrier looked and smelled good.
Cons: No nail trim. My dog had water in both ears. (I could hear it squeaking with I rubbed his head.) We ended up at the vet 2 days later with infection in both ears.
Overall, I’d recommend Rachel’s Happy Tails but I’d ask her to be careful with ears.

I called Happy Tails last minute and needed an appointment. Even though they said they were booked up, they sqeezed me in anyway. They were so nice and took great care of my Sheltie! She came out looking beautiful and seemed happy as a clam! They were also reasonably priced, which is another plus. Thank you so much! I would definitely recommend!

Rachel is amazing, We took our Scottie puppy here for his first grooming and he came out looking AMAZING, and very happy. Not only did he get his first grooming he made new friends, humans and other dogs. I would recommend them as groomers to friends and family and will be back time and time again.
They are all dog lovers which makes it that much better.