Raggs Septic Service

These guys were great, professional came on time, did a good job. I was really happy with the job done and would have recommended them to all my friends and neighbors.
But while I was in middle of this I happen to talk to Stacey and hence I gave them one star.
So let me back track a little, the guy who cleaned my septic was great I asked him if I can give him money at that time and he said no you will get a bill and you can pay thereafter. I got the bill and called in to pay the bill no one answered and I left a VM received no call back (I am not sure which business does not call back a person who is willing to pay for service). After that I got busy and got another bill with 3% finance charge, I did the entire steps again, still no call back.
This continued for 6 months now and finally I contacted them via email mentioning that I want to pay my bill and not able to pay it due to no-​response and obviously I would like to get by 3% waived .
That’s when Stacey called me and she just started going off at me, calling me non-​ethical, nit willing to pay, threatening me to report to collection agency, etc etc. she was not even ready to listen. And the worst she did was put the phone off only to resume 5 mins later. She was going off that because of people like you we are going to be bankrupt (not to mention that I am the one calling to pay the bills), when I told her that how simple this call could have been had he been professional she was like «oh now you are criticizing me I am not here to be criticized by you»
She was talking in a way that is totally unacceptable and in many companies will lead to immediate termination. She has no clue as to how to talk to customers and should be forbidden for life to have any customer interaction. SHE WAS HORRIBLE.
Thanks and I would like to listen what the owner has to say about this behavior. Someone has to teach her that A basic etiquette of customer care is «how can I help you »

I really wanted to hire Raggs Septic Service because the previous owners of my house used them and I like continuity. The problem is that they won’t return phone calls to schedule a pump out! The person who answers the phone says that he or she (as the case may be) will send the call over to them and they will call me back the next day. I have called three times and emailed once. It has been nearly two weeks. I will not do business with a company that has such a poor level of responsiveness and follow-​through.

A Ragg’s Septic truck broke down in front of my house. The driver had to wait 4 hours for a service truck to come help. The man in the service truck drained many gallons toxic antifreeze all over the road with cracked pavement, less than 100 feet from my drinking water wellhead. I called their office to issue a complaint and inform them of my concern about toxic waste seeping into the ground and contaminating my drinking water. I spoke to Stacey, the person «in charge». She seemed to have no clue about the potential seriousness of this situation. After the truck was fixed and left, there was a huge puddled stain of antifreeze on the road and into my lawn. I photographed it and am now in touch with the Massachusetts Attorney General’s Environmental Strike Force and the Sudbury Board of Health. I will be having to test my well water every few months indefinitely to monitor for antifreeze and it’s chemical derivatives and I intend to hold Ragg entirely accountable for their sloppiness and lack of concern.