REI

Concord, États-Unis

3.8

Fermé en ce moment

20 avis

Accepte les cartes de crédit

Contacts

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Téléphone :
+1 925-825-9400
Site :
www.REI.com
Adresse :
1975 Diamond Blvd Ste B100, Concord, CA, 94520
Arrêts et stations de transports en commun proches
2.5 kmConcord
4.6 kmNorth Concord/Martinez
4.7 kmPleasant Hill
Catégories :
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Carte

Vue de la rue

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Informations professionnelles

Cartes de crédit acceptées
Oui
Parking
Parking privé
Parking à vélos
Oui
Accessible aux personnes à mobilité réduite
Oui

Aujourd'hui

Aujourd'hui 10:00 – 21:00
Fermé en ce moment
Heure locale (Concord) 23:18 mardi 24 juin 2025

Horaires d'ouverture

lundi 10:00 – 21:00
mardi 10:00 – 21:00
mercredi 10:00 – 21:00
jeudi 10:00 – 21:00
vendredi 10:00 – 21:00
samedi 10:00 – 19:00
dimanche 10:00 – 18:00

Lieux apparentés

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Alentours

Près de cet endroit :
1
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Spirit Halloween
1975 Diamond Blvd
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See’s Candies
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Willows Shopping Center
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m
Jungle Fun & Adventure
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20 avis sur REI

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Évaluation du lieu : 1
Antioch, CA
This particular location has terrible customer service. I went today for the garage sale. Did not find anything worthwhile so I looked over the sleeping bag section. A young sales lady was there chatting with a couple of customers. I asked for a particular model. She gave it to me and I asked if this was a regular sized one. She said, «Yes and you would not want a long sized sleeping bag.» Her tone of voice was a bit insulting and her remarks elicited a few laughters from the couple of customers she was chatting with. She realized her fucked up of insulting her customers physical stature. She got flustered and tried to talked her way out of it. Just terrible customer service and talking way. more than what the customer asked. Also do not insult your customers. Short people have money to buy your goods too. I did not buy the sleeping bag. I got turned off by the terrible communication skills of the sales lady.
Évaluation du lieu : 5
Lafayette, CA
came in to get water shoes with my brother. Darlene helped us and she was just so kind and helpful! brought out several options and knew a lot about the different kinds of shoes.
Évaluation du lieu : 1
Concord, CA
I have been to many REI’s in my day and I have been a member for years, however, this location is terrible. It use to be much better, I don’t know what has happened. Poor customer service and good luck finding someone to help you. I went in wanting to buy a $ 700+ bike. I waited at least 10 min. to have someone help me. The customer service rep. was unprofessional and condescending. I left and went to Any Mountain in Dublin to purchase a bike. What a difference in customer service.
Évaluation du lieu : 5
Danville, CA
Stopped in to pick up my online order. Ended up doing some additional shopping and I was legitimately impressed and delighted by the friendly, enthusiastic, and knowledgeable staff. They were extremely helpful in helping me find the the right gear and even helped me find the best sales! Really appreciate the great customer service from Darlene and the short hair blonde at the register. Thanks for making my day!
Évaluation du lieu : 4
Benicia, CA
Main review for the really patient guy in the shoe department who spent a lot of time helping me find new hiking shoes. I had a lot of special request and needs. He was kind, friendly and determined to find something to work for me. We finally did. Whew.
The store is nice and clean. People are friendly and helpful overall.
Évaluation du lieu : 4
Martinez, CA
For as many times as I have been to REI I am surprised that I have not reviewed it!
What do I like about REI?
When you buy items, you can return it if it does not meet your expectations. Just like Costco. Know that the newer return policy is now limited to 1 year, since there had been so much abuse of the program.
Join the coop, and get a 10% rebate on your purchases annually!
The have free classes available. I recently attended the winter camping class. It was good.
The down side?
Items are a little more expensive, but hey you can return them and they are a better quality.
As an avid cyclist, the bicycle department leaves me wanting.
What did I learn today? Bicycle clothes are on clearance.
Évaluation du lieu : 4
Pleasant Hill, CA
Pros: This REI is pretty big with lots of good merchandise at your finger tips! I love the employees who work here… full of smiles and/​or helpfulness! They have a good number of clearance racks but a bit spread out so you have to walk around the place a bit. As a member, they keep track of all your purchases with some special invites for sale events plus some discount/​money back about twice a year. Essentially, this place is like a Nordstrom level quality and service but for everything active. You can return your purchase up to 6 months without tags or receipt and get a refund or exchange (assuming you are a member).
Cons: Being a Nordstrom level store, the jackets and gear here are quite expensive/​full-​price but you definitely get what you pay for!
Overall: Great store for high quality active gear!
Évaluation du lieu : 5
Eugene, OR
Went in to get some feedback on Garmin watches. Carlos was outstanding. Incredibly informative able to talk through different models. Helped point me in the right direction of exactly what in looking for. Hopefully Santa will surprise me with one on Christmas.
Évaluation du lieu : 4
Walnut Creek, CA
I’m a big
customer (in fact, I get most of my clothing items from their perennial sales).
Plus, I appreciate their $ 20 bonus cash to use on future purchases if you purchase a certain amount.
As it happens, once in a while, items don’t quite fit. This location is excellent regarding returns and exchanges.
In fact, the salesman assisting me last week told me that the majority of their business there is handling
merchandise!
When I have made a purchase in the store, I’ve headed to the clearance rack upstairs, since they have items there that aren’t on their website.
They also have a great selection of sunglasses downstairs that go on sale because they’re one off items.
Évaluation du lieu : 2
Danville, CA
I attended the REI garage sale this Saturday 11⁄8 as I have several times in the past. In order to manage the crowds the store chooses to give out tickets limiting the number of people in the garage sale room. they give out about 20 tickets per group and give each group 20 minutes in the sale room. Tickets are handed out at 8 a.m. store opens at 10 a.m. what amazes all of us after the first group was that they only gave out the tickets for the first group. They then made people wait a half an hour just to give out the next group of tickets.
They’re making their members wait, with their children in some cases in the cold for no good reason. It seems their intention is to make it as painful as possible. I happened to ask the person handing out tickets why we are waiting, his comment was that he was so busy inside. If making people, no their members, uncomfortable and angry by making them wait unnecessarily they’ve done a great job.
Évaluation du lieu : 4
East Bay, CA
Perfect for those who love the outdoors. It’s a complete one stop covering everything you can thinking of. I particular liked their canine gear and Yeti coolers. I’ve never seen such a collection elsewhere.
The staff are friendly, but a bit too friendly. They have eyes on you like a hawk. Every few minutes they would check on us if any help is needed. Funny thing was the same guy kept asking as if he forgotten I said I was fine just 3 minutes ago. I’m betting that customers complained of getting no attention in past. I get the fact that management is trying improve this. However, there needs to be a balance.
Évaluation du lieu : 1
Concord, CA
I became a member because of this REI’s proximity to my home. I won’t be renewing my membership, however, and for those considering it, good luck trying to find someone to help you.
The only sales people on the floor seem to be lined up at the checkout counter. There is a paging system but in my experience help rarely makes it to you since other customers, also desperate for assistance, often intercept it. If a salesperson does reach you, they can be condescending or dismissive.
Staff seems trained to make customers feel that no matter how often they frequent the store or make purchases, if they aren’t looking to buy a $ 1500 kayak or Burley jogger, they won’t get the attention they deserve. It’s like at the old Studio 54 where, if you’re not rich and famous, you either get turned away at the door or don’t get much attention once inside.
Évaluation du lieu : 3
Laurel Heights, San Francisco, CA
Not sure if anything has changed recently, but this REI was extremely disorganized and lacking on customer service. I think the people here tried hard but were not well managed. It took about two hours to get a roof cargo box, where the same situation at REI Berkeley took about a half hour. Just a heads up.
Évaluation du lieu : 4
Beaverton, OR
I have always come for the shoes, it has a nice shoe selection. I have always had great luck with the shoe clearance finding the perfect pair. Located in a nice shopping area with friendly helpful staff.
Évaluation du lieu : 4
Walnut Creek, CA
This REI seems a lot bigger than the standard locations as it’s two stories. They have a pretty good selection of all of the items you’d find at any REI store. It’s a little tricky to find because it’s at the back of the complex, and you have to drive around the bend to get to it.
Their service is really good. I came here and picked up a pair of hiking boots. The lady who was helping me seemed pretty knowledgable about the shoes and was really patient with me (I tried on 5 different pairs of shoes until I found the right one).
Since it’s pretty close to home, this will most likely be our to-​go place for future REI visits.
Évaluation du lieu : 5
Pittsburg, CA
I love coming here. The staff is always super friendly, and offer good advice. I need to stop by when they have the sales but I am always busy when the time comes to it.
If I had the money I would buy everything from REI. But Sadly I only buy things I need quickly like last minute items that I think I need.
Évaluation du lieu : 5
South San Francisco, CA
People were friendly. I came in and returned some stuff no receipt no questions asked. They pulled up my account and reapplied the amount back to my credit card. REI has an amazing return policy for one year, and if there are any factory defects after that they will take it back. Great place!
Évaluation du lieu : 5
Fairfield, CA
When you first walk in, there’s a rock climbing station that towers up about 20 ft. When I went here, they had kayaks on display on it. The store has a hexagonal shape. The outer part has bikes„ ski stuff and water related things. The center of the hexagon has trinkets like sun tan, bug repellent and water bottles. There’s also a second story within the hexagon where they keep shoes, coats and rock climbing gear. It has a cool outdoor feel to the place.
I went here to take a look at their thule roof racks. I had the pleasant opportunity to meet Jennifer who was helpful in explaining which ones were best for our new 2015 dodge journey.
I had no idea what I was looking for and by the end of our conversation she suggested that I contact Thule or yakama for the best cargo solution because their booklets didn’t have one that was recommended for our dodge.
Évaluation du lieu : 5
Walnut Creek, CA
Just like advertised! I returned an item and received a full refund. Quick, helpful service and no hassle. Thanks REI (I neglected to get my cashier’s name but his # is 126 851 — just in case the manager is reading this)
Évaluation du lieu : 4
Hayward, CA
I actually find this location to be a little better than the flagship Berkeley store, to be honest. Their women’s section is 100x better, as I find the Berkeley one has mostly just coats and yoga outfits for women. It’s a smaller facility (the upstairs is clothes, downstairs is more of the gear), but it still has the same stellar customer service and an even bigger parking lot, since it’s in the Willows Shopping Mall. It’s close to my work in Walnut Creek, so I can always shoot over here during my lunch break to pick some things up.