Roofmax

Roofmax is a great company! I called and spoke to Dino, he was very friendly on the phone and set up a date for my roof inspection. Felipe came out right on time and did a thorough inspection. Lyle came out on the agreed upon date and spent all day repairing my roof. He came back the next day to finish the job. The cost was competitive and everyone I came in contact was fantastic! Highly recommend!

Methinks most definitely NOT! Caveat Emptor, baby, which means «Let the buyer beware» and is completely warranted here.
This company sent me a representative that went up on the roof, ascertained the problem (echoing another company, who made the same diagnosis, so at least he was honest) and then sort of wrote up an estimate for me.
The rep’s name was Jesus.
The Good:
* Honest assessment of the problem.
* Punctual in arrival time.
The Bad:
* Did not volunteer that the repair he was offering would not address the problem permanently. It wasn’t until I asked a significant number of questions about what he wanted to do that it was obvious to me the repair he was offering was a stop-​gap measure (of two years) that would need to be done again every two years for the life of the roof. When I realized this and asked him, he was even reluctant to confirm this, which frustrated me. I can’t make good decisions without complete information, after all.
* This company explicitly DOES NOT guarantee their workmanship for any duration of time. Period. It’s written right there on the contract, which I asked Jesus (the rep) about, and he confirmed that they offer no warranties or guarantees at all, of any kind, not even on their workmanship, which is pretty shifty in my opinion.
The Ugly:
* Jesus tried to assure me that he would come check on the work and fix any problems if there were troubles after the work was done. With the «no guarantees» written right across the bottom of the contract, this was a shine job designed to get me to sign, and I would have had no recourse if there were problems. I don’t trust reps that do this sort of thing, and it speaks volumes about the company policies themselves.
* Jesus also failed to write «estimate» on the contract he was offering me, attempting to pressure me into signing an authorization to start work (as it read at the top) before he even went up on the roof to assess the issue. I declined until he wrote «Estimate» on there, which he didn’t do; instead he opted to go up on the roof and begin the inspection. Another warning sign, people.
* No estimate ever sent. Jesus wanted to knock the work out right away, but I insisted that his company send me a written estimate on the work. That hasn’t happened and Jesus came out 17 days ago.
Summary: They don’t guarantee any aspect of their work, they try to push signing documents in a high-​pressure approach and they don’t follow up even on giving estimates. I can only IMAGINE how hosed a customer might be in trying to get them to come do the work or, gods forbid, actually fix a problem they missed or possibly caused.
Go. Elsewhere. Anywhere else.
Seriously.

I «thought» I was hiring a reputable company, boy was I wrong. I asked for an estimate to replace the flashing around my leaky skylights (I have 10). When they were here doing the estimate I asked them if it included crickets around the skylights. He said YES, they’re mandatory for skylights wider than 24″. He even draw me a picture of what a cricket was, even though I know, otherwise I wouldn’t have know to ask about them. I accepted their proposal/​contract and they said they’d call me back to schedule the install date. After a week they didn’t call back, so I had to call them to schedule my install date. The next available date wasn’t for 3 weeks so I took it & paid my 10% deposit. Then 4 days before my scheduled install date they e-​mail me and say do you want the crickets around your skylights? If so that will be an extra $ 75 per skylight. I called the manager & she said he misquoted me the price on the new flashing & can’t do the job for that price. So basically they didn’t honor their own contract. At least they gave me my deposit back, that’s the only positive thing I can say about these guys.

Another company highly recommended Roofmax .I was in a hurry to fix my leak in the garage I gave them a call and set up an appointment letting them know that I need a fix asap.
These guys were very attentive, professional, and reasonably priced.
They came out that same day of the phone call and gave me an estimate.
Upon agreement, they scheduled an appointment for the next day and fixed my roof leak quickly and efficiently. Their out the door total price matched the estimate.
In them, I have found my go-​to company for any roof problems.
If anyone is having roof issues, give Roofmax a call, I’m glad I did.

My wife and I did our usual due dilligence and obtained three bids for re-​roofing our home. Although the Roofmax bid from Rob was not the lowest, it was definately the most professional and informative. We were also sold on the warranty on the material and the labor. The Roofmax warranty, transferable for twenty years, went far beyond the other two bids and this was very important to us.
The workers were punctual, careful of our existing gutters, and they cleaned up every day. We opted for additional insulation and the replacement of all of our barge rafters that were in poor condition and we feel that we received a very good deal for these additional items.
We would definately recommend Roofmax to anyone needing a new roof.

My roof was damaged from several big storms in my area. Roofmax had the most decent bid compared to 4 other roof contractors in the area. They were very professional in terms of what the expectations are. They arrived on time for the estimate.
They delivered the products on time. They also finished my roof within a couple of days of the product arriving. They were more than willing to work with me and my insurance company. I received an awesome roof warranty compared to the 4 other roof contractors.
I highly recommend this company for roof replacement. I received GREAT customer service. Thanks Pete!

I had a great experience with Roofmax. They came when they said they would, got the job done, left the place neat. I have no complaints and the new guters look great. The price was good too.

I called Roofmax for a new roof estimate based on the reviews I read on Angie’s List, although now I wished I had checked Unilocal first. Unilocal,I apologize for cheating on you. I’ve learned my lesson. So, there were two things that rubbed me the wrong way when the estimator came out:
1) Before doing anything, he asked me what my budget was for a new roof. This is the #1 question I hate from ANY contractor/​builder. How about you give me a written estimate before I discuss how much I’m willing to pay?
2) He told me we needed to set up a follow up appointment ‘with all the deciding parties’ to review the estimate, and then asked me to sign up for a date on the spot. He also asked me for the names & contact #s of the other ‘deciding parties’ (which is just my husband) which struck me as a blatant intimidation tactic. I told him I would discuss with my husband and get back to him.
After getting 3 other roof estimates, I realized it was totally unnecessary to have a ‘follow up appointment’ just to review an estimate. All of the other companies I dealt with were more than happy to email me their estimates. Given that my husband and I have conflicting schedules, scheduling an appointment when we’re both available would be a huge inconvenience.
I called the RoofMax office and explained the situation to them. I told them I’d love to review an estimate by them, but it was simply not possible to schedule a follow on in person review. The girl on the phone seemed exasperated and told me it was company policy and they do it to provide ‘superior customer service and a personal experience.’ Really? Making my husband and I take timeout of busy schedules to review something every other company is happy to do off line is superior customer service? When I pressed and said every other roofing company was happy to email or mail me their estimates she said ‘hold on, let me talk to someone.’ After being on hold she came back and said ‘sorry, we can’t email you an estimate. I can’t even mail it to you. It’s against company policy. Can I set up that appointment for you now?’ I told her no thank you and ended the call.
Had I been told when I made the phone appointment that the ONLY way I could get an estimate was to have a follow on IN PERSON appointment with the estimator, I would have passed and not wasted my time, or the estimator’s time for that matter. To me, this is a blatant intimidation tactic to try and get the customer to make a decision on the spot about an estimate, and to do it under the guise of ‘customer service’ is simply ridiculous.

Nice response… except that now they’re making excuses and outright lying WOW, and this «J» character was not involved in our transactions so therefore has no knowledge of when said information was supplied. Where as I actually have phone records. Whatever though.
Furthermore, «J» has pretty much eluded that they only deal professionally with folks who OWN a home, and renters can be treated rudely and carelessly. At least now I understand their methodology of «customer no-​service» = discriminating against non-​homeowners, nice.
Unfortunately for «J» … WE RENTERS were asked to handle whatever repairs were necessary and deduct it for as many months as it required… Too bad we were treated as «non-​homeowners» with such disrespect as not to receive a call-​back, and good thing we decided NOT to use Roofmax!

My wife & I had a very good experience with Roofmax. They were done in 2 days & were clean and neat! We would recommend them to anyone.
The Castro’s/Concord

Called Roofmax after seeing a couple of yard signs around town. Needed some repair work on a house we just purchased. Pete started out with an email to welcome me, and to remind me when he’d be at my home (good). However, he was 45 minutes late and flush with excuses when he pulled up (thankfully, the one excuse I did NOT hear was that the dog ate his homework). Pete came in and I showed him a roof inspection report and photos from our recent purchase and asked him to bid on rectifying the issues presented. In my initial contact with the company I indicated I’d also be interested in discussing a solar electrical system. Pete wanted to talk about that instead… and to argue with me that solar systems were a waste of time and money (significant study data to the contrary). I tried twice to gently prod him back onto the _​repair_​topic, and finally it took me indicating that I was «no longer interested in solar» to get him to change paths… at which point, he indicated he wasn’t the expert and that I’d want to talk to [some other guy] anyway. So the argument was for naught? What a waste of my time. Pete subsequently plodded around on my roof for about 10 minutes, came down, and indicated that there would be about $ 325 in repairs necessary to «spruce things up.» I asked him to provide a written estimate for the work. A week later, I received an email with the Roofmax bid, which had grown to nearly double the original verbal estimate… with no additional work being recommended. It was simply more expensive. In addition, the included agreement that I would have to sign to proceed included the following verbiage– «WARRANTY: There is no warrantee expressed or implied on repairs.» This was clear wording that the work they would be doing (that had just gone up in price) would have absolutely no warranty to back it up. They could do shoddy work and I would have little recourse. No thanks.