Shred-it

I needed a shredding company to shred sensitive files for our office. I submitted an online quote request, but heard nothing back within the 24-​hour timeline I was given for someone to contact me. So I submitted another request. One week later, no reply. I went to one of their competitors, who responded to me within ONE HOUR. I have no idea if Shred-​It does good work, but their customer service leaves a lot to be desired. Kind of hard to get new business when you ignore potential customers!

Used this service for a number of years. The prices kept going up from $ 70 for once a month pick up to $ 101. They kept creeping up the prices by adding fuel charges and raising the flat rate fee. Then they started charging by the minute. They said it took more than 15 minutes to empty our bin. We only had one that was close to the front door and took no longer than 5 minutes. They kept moving and messing up our delivery date. They missed some delivery dates but still charged me, so I had to call. I had auto pay. After the last $ 20 jump in the fee, I called around and found a local company in Santa Rosa for less than half the cost. Do not recommend this company.

Shred it did fine with picking up our files to be shredded. The problem is with their billing or accounting person. We paid our bill months ago but have received over 5 more invoices saying they came twice. We’ve talked to them numerous times and they say it’s taken care of, then we get another invoice and they keep claiming they came twice. Something isn’t right here– they need to get it straightened out. Horrible customer service.

I almost accidentally shredded my mom’s tax info but they still hadn’t done it yet!!! That’s customer service baby

Amazing, professional, fast and when YOU are ready they will pick up. Shed-​it sheds on site.
My husband passed away in December and I was so overwhelded with all the documents he had in his office at home.
I finally found «Shed-​It». I told the customer service rep I did not know how long I would need the box (which is huge) and she said don’t worry just call when you are ready. I literally had the container for 6 months before I was ready for pickup.
Andre Pike came 3 days after I called and also you don’t pay until they pickup. The truck was professional in size he opened the side of the trailor and there was this hugh shedder machine. I said I was sure I had not got all the staples, pin, paper clips out. Andre replied this machine will shed metal.
I was so impressed with no worried of any documents getting into the wrong hand. I would recommend this company to anyone needing home type service.

For 3 years this company has never met a scheduled date. A driver mysteriously shows up occasionally. They have computer billing problems as well. I cancelled my engagement with them

I’m not sure what the others found so bad. My experiece was as good as it gets. They booked an appointment 2 days after my call, arrived on time and the driver was a really nice guy who took pride in his job. He handled our material with care and let me watch the destruction process and then gave me a «Certificate of Destruction» for my records when he finished. They will be used again ~

Wow… so hard to find a reliable shredding company in the Oakland area!!!
I called shred-​it after having been canceled on by another company. They said they would come between 12−4pm and would give me a 30 minute heads-up…perfect! Or… well…it would have been perfect if they had ever called or showed up… but neither happened!
Calling at 3:35 revealed that I «was not in their system»?! Not sure how that could be… they should have had everything (including a credit card #) on file!
So sad… I am looking for a reliable shredding company that shreds on site in the Oakland area. I think I am going to have to load up all 30 boxes and take them to a shred location myself :(

WORST SHREDDING COMPANY EVER! USE DATA SHRED INSTEAD!