Standard Plumbing Supply

After starting my search for our master bath’s remodel fixtures at a small and pricey boutique bath showroom and at the usual local plumbing supply store (both near downtown Walnut Creek,) I was so happy and lucky to find Standard Plumbing! They have a large beautiful showroom with easy parking and access from the highway. It was my quartz fabricator in Martinez who called them when we needed to find a very shallow sink.
Dede responded immediately so I made an appointment with her. She was very knowledgeable, patient, and thorough in helping me decide between the many styles and feature options. And the prices were very competitive. I compared the Standard Plumbing prices to a few online plumbing sources. Standards prices were about the same or less for most of the items. The couple of items that were a bit more were definitely worth the difference given all the time, expertise and personalized service that I received from Dede.
Adam, who is leaving to manage the new San Jose store, was also very friendly and helpful if Dede wasn’t in. The whole place is very well run. All my items arrived on time and were inspected before I picked them up. Moreover, when I wanted to inspect the medicine cabinet myself, the guys in the back didn’t mind reopening the box and unpacking the item to show me before rewrapping it again. True customer service along with great selection and prices. You can’t ask for more!

After spending $ 2,500 at Standard I called to ask a question about one of the valves I purchased. I was told to call Moen. When asked if they had knowledge of the products they sold, I was told «I am not a plummer» I have never has such bad customer service.
I strongly recommend not purchasing from Standard Plumbing if you need advice on how things work.

As an interior designer, I strive to work with the best showrooms and people to provide clients with excellent products and services. At Standard Plumbing, the general public will find both. Adan Vargas, sales representative at Standard Plumbing in Concord really knows plumbing, fixtures, and products. He is easy to work with, discovers products that fit into the budget, offers suggestions that one may not have considered, and makes the entire process easy. He has great relationships with manufacturers and works hard to make sure products are delivered on time, on budget, and in perfect condition. Standard Plumbing’s delivery service is top notch and all their representatives are knowledgeable as well. Whenever you want friendly service, professional advice, and top quality products, Credits cards are accepted. I suggest Standard Plumbing and Adan Vargas. I’m a fan.

I have been putting together a full bath remodel and had been to General Plumbing in Walnut Creek a few times and it was clear all they wanted to do was have me send in my contractor. This was in the showroom part, not the service section. I heard about Standard Plumbing and although they are much harder to get to, I went and was delighted. Concededly it’s takes a bit of time to be helped, but once you are they are willing to walk you through each step of the plumbing world which now includes a lot more than it did twenty years ago.
They were very willing to help match styles between manufacturers and to work out the features I wanted like anti scald and thermostatic controls.
A great place to buy and to get professional advice.

Service and experience was great. Adan was my sales/​service representative and he was awesome. He took his time to make sure all her needs are met. The prices are great at this store and there’s lots of options to look at in their showroom.

Zero customer service! I walked into the showroom mid day and there was not one person there. After about 10 minutes of looking around I waved a someone sitting at his desk and he casually looked at me and didn’t say a word. I saw others in the storage room but not one person came out and greeted me or offered assistance. Needless to say I won’t be coming back to buy anything here.

Standard Plumbing Supply was extremely helpful with our bathroom remodel. We worked with Adam and he was GREAT!!! You couldn’t have asked for anyone better. Not only did he provide the best customer service ever, but he was extremely knowledgeable about his inventory and helped us get the fixtures we wanted for our bathroom remodel. I can’t wait to see our finished bathroom!!! I know it will be fabulous thanks to all of Adam’ help! Thanks again Adam.

Dede really helped helped me fix an issue with an item I ordered. She really helped me out of a jam! She was also very helpful with showing me a lot of options for a variety of products I was purchasing. Paul was very informative and helpful as well, as were all of the guys there!

I can not imagine better customer service!
I called Standard Plumbing to enquire about a replacement part for a faucet I didn’t even buy from them. I was blown away by Dede’s willingness to help me. She was willing to see if she herself might have the piece I needed even though she no longer carried this particular brand in her store.
In the end, she was able to help me get the missing part from the manufacturer free of charge. She absolutely made my day, as I needed 2 pieces that the manufacturer initially told me cost $ 34 each. .they were missing from the box when I purchased the faucet. Dede didn’t care if I purchased the faucet from them, she just wanted to help me get the parts.
Imagine what kind of customer service they provide when you actually purchase an item from them! I’m impressed!

Probably would have been three stars if not for DeDe, she’s a gem. A very, very energetic, friendly, bouncy, and helpful gem. Had a leaky toilet that was rather old anyway, so after some online research, and determining that Home Depot’s selection does indeed stink, went to Standard Plumbing. The show room is pretty large and there’s plenty of options to browse. And yes, you can actually sit on these toilets, they aren’t glued to a shelf 5 feet above you like at Home Depot. And yes, I know why they have to do that (it’s a Sick Sad World…).
DeDe helped narrow down the options and looked up various models and price points for us, and seemed, well, genuinely passionate about her job. And ended up finding a great toilet that was exactly what I wanted for the right price (I’m cheap). Also helpfully pointed out that CoCo county is running a rebate program if you buy a water-​efficient toilet and helped get all the information lined up for me. Over a 100 smackers back, score!
I have another toilet in my downstairs bath that needs replacing and will surely be coming back here. OHH, and it helps that Black Diamond Brewing Co. has their tasting room right down the road. Cuz everyone needs a beer to celebrate a new throne!

I have had the WORST experience with this company in Concord, CA. Their sign at the front door says Monday-​Friday 7 to 5. I went on a Saturday and left because the sign said Monday through Friday only. I went home to look at their website and noticed that they do have Saturday hours! I was there when they were opem, but left because of the incorrect sign.
I went back on a Monday at 7:50 and the doors were locked. I walked around the side and a man said that the showroom is open at 8. I said that the sign says 7 – 5. He said 7 – 5 is for contractors and that the showroom hours are different. I asked when I should come back to get service from the lady who works in the showroom and he said that she’ll be in at 8:30 am. So, I went back at 10:00 only to find out that the lady comes in at 1:30 on Monday!!! I will NEVER give my business to this company!

Plumbing. It doesn’t get much more exciting than that. So if you have a «plumbing event» you want to get through it as efficiently as possible.
I recently purchased a replacement valve from another store and found my faucet was still leaking. After trying several fixes, I decided to stop by this company on a recommendation.
I am taking my time to write how helpful they were. They had exactly what I needed. They understood what I needed, what I had done, and that it should have worked! Without my asking, Mark offered to take back my new, new valve (!) if it didn’t actually make things better. And even better, they didn’t need to! I am now drip-​free!

Customer service in the back was absolutely terrible. I needed a small part to a faucet that they sold and the guy was not even willing to call the manufacturer to see if we could order it. After one hour and a gentleman from the Manteca store taking over, we called, found the correct part and got it ordered with a promise of a phone call when they arrived, knowing I had a huge dinner to do and needed the pre-​rinse sink sprayer.
Surprise…no phone call when the part arrived. I even called first thing to remind them to call me when the part arrived. I had to call again after 4pm and they said that the parts came in around noon… was not happy at all!!!

Who knew there was so much to know about toilets! Standard does! I needed a new one for a bathroom remodel and went in and picked one out because I liked the way it looked. Deedee (hope I’m spelling your name righ!) quickly explained why I would want one over the other. I ended up leaving with a totally different toilet and call me strange but I can’t wait to get it! (I ended up with a Toto. They have patented flushing technology which turns out to be the best and very important in this era of low flow toilets. I also got the wooden no-​slam toilet seat and a beautiful brushed steel handle that matches my bathroom fixtures. Who knew such a thing existed!!!) They also were able to order for me the corner sink and cabinet for my other bathroom at almost 50% of the price quoted to me at several other places! If you need bathroom or kitchen fixtures, sinks for either room, or toilets and tubs, and of course all the guts that go along with that stuff, this is the place to go. The showroom is fun to walk around and of course there is even more available by catalogue that they can order for you. But most importantly you must talk to Deedee! (Again, hope I’m spelling your name right!) She *knows* what she’s talking about! She will let you buy what you want but she’ll also tell you why something else is better. Plus she will look up stuff on the internet and print it out for you while you are standing there so you can take it home and think about it. The other guys working here are nice but she just is the best! And PS, she did NOT try to talk me into buying something more expensive, just better! I ended up paying less! But call ahead, their web site says they are open on Saturdays but they seem to be open only every other Saturday. And don’t try to turn left at the corner they are on, go past the light and turn left into their parking lot. You can’t get to them turning left at the light.