Steak ‘n Shake

Visited the drive thru for shakes. The line was about 4 cars deep and it took about 20 minutes to get to the window. Had I not really wanted a shake, I would have pulled away. This is a very busy location so have patience when you visit.

We ate here this past Saturday while out on a motorcycle ride. I’ve always wanted to try it, but never had, I’m so glad we did. Staff was very friendly and attentive, never had to ask for anything always brought out and with a smile. My husband and I ordered the Triple burger and Hot dog to share, so we could have a variety to taste. Burger and fries where excellent, moist, hot and fresh. The hot dog, however, I did not like, it was hot and fresh, but I’m a snob about hot dogs, if it’s not a Nathans or Costco dog I do not like them. There was plenty of food on my plate, so much in fact that I didn’t finish my food and a milkshake was out of the question. I was disappointed because I really wanted to try a birthday cake shake, I recommend just going for the shake, they looked huge and amazing. And on a final note the prices cannot be beat, my husband and I ate for 12.00, well 18 including tip. This wait staff earns there tips. We will return again and again. I’m ready for my milkshake. One more thing I must mention we went during the weekend that Concord was hosting Carolina Rebellion and we had no wait, however, when we left it was getting busy, but they where handling it well.

I have always liked the atmosphere of this place, it feels like an old fashioned diner. I mainly come here for their awesome milk shakes. The burgers are always good, so is the service. The lace is always clean no matter how busy they are. I have never been disappointed. And price you pay for food is pretty good too. They never disappoint me here.

Steak & Shake always sounds so good — I mean they have meals under $ 4 and everything. I do love their fries too. But with Freddy’s opening just across the street, I think it’s safe to say that whatever we had is finally over — even those fries (or the promise of cheap meals) aren’t enough to pull me in any longer.
While they will typically seat you at your table somewhat quickly, the service slows down to a snails pace after that. Getting a menu? Slow. Giving the server your order? Slow. Getting the order? Slow. Getting your ticket? Slow. Paying for your meal? Slow. It takes forever, and each step along the way is like a visit to the dentist.

I moved to the west coast 25 years ago and this was my FIRST stop when I got back in town. Nothing beats a Steak ‘n Shake burger with some cajun spiced fries!

This has been our family’s go-​to place since we were children in Illinois. This location is especially great. Yes, it gets crowded on weekends, but the wait staff is still attentive, the food is always on time, and the shakes are fantastic! We have been going there with my niece since she was a baby/​toddler (she’s now 5), and they have always treated her well. It’s her favorite restaurant, too. We generally prefer the chili 3-​way or 5-​way. Salads are so-​so. Fries are yum-​yum! Burgers are great. Breakfast, too. And all for a reasonable price. Finally, one person below complained about the runny shakes. Obviously, they don’t understand what a milkshake is. If you want flavored ice cream in a cup, go to Dairy Queen or Cook-​Out. If you want a hand-​dipped and mixed milkshake that actually contains milk and can be sipped through a straw, Steak n Shake is the ONLY place to go.

Great blueberry pancakes! Comparable to Cracker Barrel’s blueberry pancakes which, until I tried Steak N Shakes, was the best around! The service this morning was excellent & the price was more than reasonable.
There is a waffle house down the street that is by far the best & cleanest waffle house I have ever been to but when I’m in a hurry, this steak n shake will be my 1 & only option from now on!

Great burgers and fries at an awesome price. The fries are the shoestring kind and the burgers are very thin w/​crispy edges… yum! I usually hit the drive-​thru at least once a week. It’s always fast and they’ve yet to get my order wrong. Make sure you download their app and use it to pay every single time you go. After you’ve spent $ 50 you get a $ 5 credit loaded to it, which is basically the cost of a meal.

The only reason I’m giving four stars is because the food is always good and our server was very good, her name was Rachel. Though there were several employees staffed I felt she was the only one working.
As I looked around I noticed the manager was just sitting down. Honestly just sitting. Didn’t check on us, on her cell phone.
As someone who works in the restaurant industry, this rubs me the wrong way.
Will be back but only drive thru.

I still love this place. Staff is friendly and the food never disappoints! I’ll be sad when I move and it will no be close by.

Drive thru order:
I was craving something fattening and delicious today for lunch, so I stopped in at Steak and Shake. My order was the Frisco Melt, which is one of my favorites, and usually my menu option of choice.
It was prepared nicely– the two burger patties were juicy & flavorful without being too heavy, as they are quite thin. The slightly sweet, tangy Thousand Island (esque) Frisco sauce is always delicious! The sourdough bread was toasted perfectly, with just the amount of browning on the grill, and enough butter to give a nice golden yellow crisp.
The lady at the drive thru was very nice, and seemed very genuine. I have heard that the burgers can be greasy, but mine was not at all, and I’ll be back the next time I’m craving something fattening and delicious for lunch!
***I do not recommend going inside to dine when they are busy. The service is very disorganized & slow. There is no orderly process to take orders in a timely manner, & I have seen people complaining about this on numerous occasions, & even walking out because of it.***

Steak and shake is always a must for me mainly because there’s not one in wilmington and I have to drive up to MB to eat it. It’s fast food but really good fast food and not to mention the prices are great. The milkshakes are always so good and they have half price shakes during a certain time of the day. Once you walk in you get the 80s vibe with the red booth and the black and while tiles. It’s a really great quick and easy place to get a good burger.

Similar to Whataburger but more of a sit-​down than a fast food. If you haven’t eaten here and you like fast food hamburgers you may have found your favorite place.
My wife loves the fast food burgers so she especially loves the better food you get at Steak ‘n Shake. The people working here are so nice and this place has a welcoming atmosphere.
I have only ever had the burgers, fries, and the shakes. I had a burger on a piece of bread but it is still essentially a burger, even if it is called a melt.
I like this place for what it is, don’t get fancy. The chili isn’t worth it. Anything off of the beaten path is dangerous so you will probably have a 2 star experience if you order something like spaghetti (I don’t even know if they have this).

Service is slow and the food is not consistent. You will be on line outside for a good while.
They are inpatient if you don’t know what you want, but they will customize as much as possible to please their customer.
Their shakes are often very watery and poorly made. They put so little whipped cream on it, its like they almost would rather not. They get the orders wrong 40% of the time, but due to their location… I keep finding myself there.

Affordable fast food. Great for Kids. Kids eat free on Saturday and Sunday. Milkshakes are tasty and hot brownies with ice cream are scrumptious, love the desserts. Today’s visit was poor had hair on my burger, hence the 3 stars. Overall good fast food.

2.5 stars
My boyfriend keeps raving about this place, I’ve tried it twice now and I really don’t see what the big deal is. which is probably because they are lacking in veggie and fish options. Both times I’ve come here I always wonder how much more business they would get if they had a veggie patty of some sort. The service is slow and its always crowded because its in front of the mall. It took forever to get a seat for 2, I will not be coming on weekends ever again.
The last time I was here I got the veggie melt with some parmesan fries while my bf got a chicken jalapeño crunch burger. It felt like forever to get our food, once we actually did get the food we ordered we had to send it back because the chicken sandwich we requested was made with beef. They fixed it quickly though.
I love fries… and wasn’t impressed. The serving was a small side of thin shoe string fries. The seasoning was nice, and I like the fry seasoning steak n shake had on the table… Probably get an extra order of fries if you are a fattie like me, there is a cajun seasoning which sounds yummy. The veggie melt itself was kind of soggy and lacking flavor though packed with a lot of veggies, mainly mushrooms and guac. They also cheaped out on my cheese and gave me american cheese instead of the pepper jack which was in the menu description, not cool. My bf enjoyed his burger though.
Also ordered one of their infamous shakes here and again, wasn’t impressed. We got the snickers shake to split since we were already stuffed. The consistency of the shake was bad and the vanilla base didn’t taste very good. I was expecting a shake on par with DQs blizzards… so not the case.
So far I’ve been off put by Steak n Shake, I’ll only come here to hopefully get a large serving of fries and appease my bf’s burger craving. So please, Steak n Shake, get a veggie patty on that menu… and I’m sure my updated rating will go up.

Let me start off saying this is a review from about 6 months ago, but just now posting. My family and I went here after Church for lunch, we typically like Steak and Shake and here we waited while servers passed a few times just to seat us then once we sat down we waited over 10 minutes and were ignored by the servers. The place was not that busy but more people were coming in as time went by. We ended up just getting up and walking out and haven’t been back since and probably will not be back to this location.

This was the slowest Steak n’ Shake I have ever been to! I waited in the drive-​thru line for about twenty five minutes when there were only two cars in front of me. I would have just went inside but I had felt I had already committed and would probably have waited just as long inside.
Once I got to the window the girl did not apologize for the wait or even say hi. Just told me the total and then handed me the bag not even a good bye. I’m not expecting insane service at Steak ‘n Shake but an hello and good bye would be nice.
I will say the fries were gold and soggy but that burger with the egg and bacon on top was so good for a fast food burger!

Okay. So I have a weakness for Steak and Shake. A love hate relationship. Some I love, some I hate. This one was just okay. First, it was Sunday around 1:30 PM and packed to the rafters (if they had actual rafters). There was actually a wait list. Can’t remember the last time I had to wait for a table at S & S. It was less than 10 minutes. Our waitress said it was always crazy like this on weekends. The food was the usual good quality. I was a little disconcerted to bump into our waitress as she was going in to clean one of the bathrooms (spray bottle and mop in hand). Not something I want to see before I eat (I hope she washed her hands after) = TMI. I know they probably have to take turns doing it, but wait until after your shift …

11÷25÷11
After checking out a movie at AMC and a bit of shopping at Northlake, the rest of the family wanted to grab a bite. On our way to Friday’s, a nephew mentioned Steak ‘n Shake, which went over well w/​the adults, since it was cheaper than the original choice of Friday’s, and me, since I felt like having something sweet! The wait was moderate, but it was Black Friday, after all…
Manager asked if we minded getting two tables pulled together, and we said «no problem.» We ended up sitting in two booths, across a foot path and adjacent from each other… Two of the children ordered a steak burger and chicken fingers, both w/​fries. Mom had a cup of chili w/​onions and cheese, and I ordered a strawberry milkshake to share. Kids enjoyed their meals, Mom thought the chili
was mediocre («the chili at the Sam Adams bar in that airport was much better!»), and I thought that the milkshake
was too sweet. We stopped halfway, and I decided I’d order my original choice of Hershey Special Dark. This was much better– not very sweet! Nice that this also came w/​a few chocolate chips sprinkled on top…
Had to remind our server of the kids’ forgotten mini-​shakes. An order of onion fries arrived that no one ordered– very cool of the manager to offer it to us, anyway! (That’s how it should be, btw… rather than serving up soggy fries to the intended guest or throwing them away.) Seems like everyone deemed the meal satisfactory.
Maybe next time I can check out other menu items…