Susan Cappo – State Farm Insurance Agent

Love Susan and Debbie. I inherited them when I started driving from my parents. They have always been so on-​the-​ball, quick to respond and give the best recommendations for me to help save money. I honestly don’t know what I’m going to do when she retires!

Dear State Farm,
I wanted to let you know how pleased I am with your Agent, Susan Cappo. She has been insuring my family and I for about 15 years. Unfortunately for me, we have had to file several claims over the years. I can’t tell you how happy we are with the custom service we have recieved. Our claims were always handled very fast and efficiently and all of our questions were answered. When you need to file a claim there is a certain level of stress associated with it. There is the intial stress of the event that causes the claim and then the financial worries of being reinbursed and feeling confident that the issue will be resolved correctly. I have the utmost confidence in Susan Cappo. Over the years our insurance needs have changed, we have gone from rental insurance, to homeowners insurance, insurance for personal property, life insurance and insurance for our children. I don’t know a lot about these areas and it’s great to know that I can rely on Susan for educating me and advising me as to what I need.
I have referred many family members, friends and coworkers over the years and I will continue to do so.

Susan and her staff are outstanding. They provide consistently exceptional, prompt, friendly customer service.
I know that any time I have a question or concern about my auto, home, or life insurance (yep, all through State Farm because of Susan’s fantastic service…), Susan is just a quick email or phone call away.
I would never dream of changing insurance providers, because I know I could not possible receive better treatment.

Susan, Has helped me with my house, and auto insurance since 2006 and has been great. She has been there and helped me with all insurance needs big and small. I recommend Susan to everybody. 5 star *****

While they were not able to cover the type of small business I have Debbie was awesome. She called their underwriting department right after I called and called me back about 10 minutes later. While they weren’t able to help me she did give me two referrals… which makes my job a lot easier now. It’s always nice when somebody in a particular business you are not too familiar with can provide you with a referral.

I used to insure my vehicles through State Farm (particularly through Susan Cappo), and were it not for the extremely competitive rates that USAA offers military veterans, I’d still be insured by Susan.
Many of my family members, however, are still insured through State Farm, including my parents, and all of us have had ZERO issues dealing with Susan and her office. My parents spend half the year in the Philippines, so I act as a proxy for them when they have insurance needs or issues, and the service is spot on and exceedingly great with each interaction.
As much as I love using USAA, there is absolutely no replacement for friendly, local, personable insurance agents. They even remembered when, exactly, my parents are returning from the Philippines. If that’s not personalized, I don’t know what is.

I just had to post a review for Susan and her awesome Assistant, Debbie!
My son and I have been with State Farm for many, many years. We carry our cars, life insurance and renter’s insurance with her. Susan is so kind, patient and helpful! She (and her staff) have always answered our many questions, have been there for us when we have needed them and have ALWAYS gone the extra mile to make our lives easier.
My son’s car was recently stolen and we were unsure about our coverage. Susan and Debbie were not only kind and considerate, but made a difficult time much calmer and easier to bear. Luckily, my son’s car was found (YAY!) and the damage was minimal but because Debbie had carefully and concisely explained our coverage, I knew we could get it repaired with efficiency and ease.
I HIGHLY recommend Susan Cappo for all your insurance needs!
Thanks ladies! You ROCK!!!

Thanks Susan for the unexpected Starbucks giftcard for my awesome review!!!
Thanks for also trying to help my dad get a boat insurance even if it didn’t work out. It was much appreciated.