The Floor Store

We recently purchased a home and needed to buy and install carpet ahead of the movers’ arrival — a tight timeline, and one that Sherri Delapp took in stride and expedited. Whether it was helping us narrow our choices to options that would allow us to have a chance at getting this done, or following up via phone and email, from start to finish, Sherri was awesome. Carpet arrived in time, was scheduled, and installed — all in a very short timeframe. We’re very happy with our experience and will return.

Be aware, this is my 3^rd attempt at trying to Unilocal this store. Unilocal continues to remove my review even though I made several changes to «abide» by their privacy policies.
After writing the 1^st review, the VP of the Floor Stores called me, and within 8 days on this man getting involved, and continued updates on our progress, carpet was being installed. Before the installers showed up, I was hanging window treatments with my dad’s tape measure — (he’s been dead for almost 20yrs). I have kept his tape measure through 20+ years of marriage and I made the mistake of leaving it on the windowsill, not thinking the installers would pick it up. But they did, and it was never returned. I called the VP, explaining what had happened, and although he said he asked… again, never returned. I know the truth.
Now 10/​31, new carpet showed up with one flaw — and after taking a good look, realized it wasn’t even the correct carpet! They have now installed the wrong color. Once again, I have to go through the «inspection process»…which I do, and then… crickets. No follow up, I haven’t heard from anyone in weeks. So, I finally called the VP, that gave me such great service the first time… feeling like I slipped through the cracks — after I reminded him who I was, he said he would get back to me. Personally, when I company screws up this badly, if you really cared about your customers, my name would have been on a post-​it on his computer screen, with weekly updates.
Now 12/23…almost a full 3 months after the first installation, I have new carpet. The correct color & flawless. However, furniture has been in storage this entire time, and there is no possible way I can get it out before Christmas or New Years. Very inconvenient when I wanted to have my first Holidays in my new Condo.
They are paying 3 months of storages fees + balance of carpet was waived. Am I happy now? Will be if I receive my storage fees check from them. Would I ever do business with this company again? NO! I chose them over our local business because of their selection and really because they are Diamond Certified — however, for this installation, the Diamond Certification didn’t help me one bit. They are a family owned company, not a franchise, and for that, I’m grateful. I’m pretty sure, if the store manager was the owner, I never would have received my carpet, storage fees, or anything else.

The Floor Store was by far the best choice in flooring for us after researching other local flooring providers. The show room in Concord is big and spacious with lots of options to consider. Their prices are also the best in town for the quality of product and installation work you’re getting.
We worked with Tarik, one of the floor managers, to install hardwood floors, tile and carpet in our newly purchased home. He was very professional and communicative and the work was installed on time before our move-​in date. We originally placed an order for laminate flooring but it turned out after purchasing everything the laminate flooring we chose was no longer being manufactured so Tarik worked with us to pick something comparable in color/​design and we ended up getting hardwood for the same price. It was a little stressful at the time but considering we now have hardwood floors we’re very pleased.
We love our new floors and the installers did a great job. We get so many compliments on how beautiful it is!

Expectations met & exceeded! We wanted to replace our old carpet with hardwood floors and my sister in law directed us to Tarik Mellali at The Floor Store. She and my brother have gone to him for multiple flooring projects over the years: all beautiful! We had very little experience with how best to achieve our goals and came with multiple questions. Tarik gave us personable, informative guidance. We were impressed with his knowledge and sincere desire that we left happy and confident in our purchase. Not only did we find the most lovely flooring, it was within our budget and arrived promptly! My husband and I are so very happy with our experience we are planning our next room. Many thanks to the Floor Store, its staff and especially Tarik.

Cambria is awsome!!! from the minute we walked in the store she helped us in every way. she has excellent cumstomer service which is so hard to find these days. She noticed that our carpet was defective and called us before they installed it so our valuable time was not wasted. The carpet that we recieved was just beautiful and free of any defects because cambria took the time to actually care.

The Floor Store has been a great source for our new flooring, as we wanted new carpet for a spiral staircase and 2 upstairs bedrooms. Sonya Delima was terrific to work with, and patiently explained all the different options, and allowed us to take samples home, with absolutely no pressure. She followed through with our order and the carpet was installed beautifully, on time, by Angel. She even called to see how we liked our new carpet. I would defiantly go there for any future flooring needs, and absolutely ask for Sonya.

We are putting new flooring in up at our house in Tahoe and needed to find something for a value that would be durable. Sherri, a new employee helped my mother and me by guiding us right to what we were looking for. She gave great suggestions and pointed out special weekend sales that we should take advantage of given that we are trying to stay on a tight budget. We purchased the product and had it in our truck in 6 days, quick and easy! Thanks Sherri you were awesome.

Been meaning to write this review. We are in the midst of a remodel and ended up with pretty great flooring. Tarik was legit. He actually came out to our house at one point to assure things were right. This is my first time dealing with floors but I would recommend them.

The floor store is the best because of they’re great customer service. Ask for Sonya Delima she has years of experience and is fabulous to work with. She’s a great designer did a beautiful job on picking out hardwoods and tile for my kitchen and bathrooms. It’s worth waiting for an appointment with her. Also her husband Dave is a great installer of hardwoods and tile. Ask her about Dave. It’s a stressful job picking out all these things for a remodel but Sonya made it painless.

The floor store was a pleasure from start to finish, no over selling. Scheduling was right on and we were told exactly what to expect. Our laminate looks just like hardwood and the tile entry work is beautiful. All baseboards have perfect bevels.

When you walk in you’re lucky if you’re greeted — it’s hit or miss. And if you come back multiple times, no one really wants to help you, you can’t get any pricing or any real commitments about anything unless it’s the original sales person you spoke with. And every time my husband and I came in, it was never when the original sales person was there, therefore really never getting anything done!
When we finally decided on a floor it turned out it was no longer available, so we brought new samples home then choose an new one… but found out a few days later that, it too was no longer available.
In the end, we just wasted a bunch of time there and never felt welcomed. It sucked!

I was redoing my kitchen and in need of advice for flooring and backsplash tile. The Floor Store had a great selection. I worked with Sonya during my first visit and showed her the stone counter top that had already been installed in my home. Her design advice helped guide my husband and I in the right direction, and I am happy with the classic tile choices we have made. Thank you Sonya for your help with this project!

I recently decided to tear out the 8 year old carpet in my home, about 1000 square feet, and replace it with 18″ travertine tiles. I replaced Living room, Kitchen, family room and the hallway to the bedrooms. As a single woman I feel that I often get the «special Premium price quotes» for jobs I need done around the house. This was a big job and a big expense, but the Floor Store came in with a comparable quote for the job. I also got quotes for wood flooring from a couple of places and the Floor Store was the best quote overall.
I selected the Floor Store because both Sonya Delima and David Delima made me feel confident that I would get a quality floor installation. Sonya worked with me through the process of selecting the tiles and the grout to match. She was very patient as I took my time to decide which type of flooring I wanted and offered good ideas and suggestions too.
Sonya’s husband, David Delima and his team of expert installers did a great job. I felt confident with their work and appreciated how Dave answered and re-​answered my questions during the install process with patience. As the homeowner, I like to ask a lot of questions, and these guys were all great with answers. Even though it was a big disruption to have half of my house a construction mess while we huddled in my bedroom for 2 weeks, they left the house livable and cleaned up at night when they went home at night.
I appreciate working with Sonya and Dave from the Floor Store and I felt that I got a good deal with a quality custom installation from a couple of great people who care that I am happy with the outcome of the work. I will go back to see Sonya, when it’s time to replace the carpets in other rooms too.

I recently decided to update the linoleum floor in my bathroom. The Floor Store installed my living and dining room carpets, along with the kitchen and bathroom floor years ago. I was surprised to learn it had been 12 years since they visited my home in Concord. I am the type of customer if you show me too many choices I have difficulty making a decision and selecting a product. Reggie Brown, Floor Store Sales Consultant listened to my ultimate goal, and desire to update and brighten my bathroom. After showing me a couple of choices he introduced me to some new tile products and assisted me in deciding the appropriate baseboards and grout color to brighten my bathroom. He even came to my house to measure and show me the products I selected.
I was concerned the tile would be difficult to install, cut, in my bathroom with the various corners and zig zags to the walls and the floor areas of my narrow bathroom but Andres, Floor Installer, did a spectacular job installing the tiles and my bathroom now looks spectacular. Andres has years of experience installing all types of floors and much to my surprise was the Installer who visited my home 12 years ago. I am very pleased with the Floor Store and my new bathroom floor. Thank you.

Recently we had the pleasure of working with Tarik Mellali of The Floor Store to get new floors in our house. We found our way to Tarik by happenstance after the vendor we had chosen (and already paid) turned out to have major issues with their flooring product that could not be overlooked. Because we were so far along in the process with the previous vendor, we had identified a budget from which we could not deviate. Tarik not only met the budget, but was willing to work with us to procure a far superior product by allowing us to put in some sweat equity. Now our home is even more beautiful than we ever expected it to be, all thanks to Tarik and his great team of installers.

On a Saturday afternoon there seemed to be about 2 sales people available on the floor. We were greeted and then made to wait for about 40 minutes, at that point we left. Not blaming the staff at all, but management needs to get more sales folks on the floor.

Great selection of flooring, but don’t rely on the arrival dates they give you. I was told I’d receive my order within four days and it’s been over two weeks and they still don’t have an exact date for me.

When we first went to the Floor Store in Concord, Sonya DeLima helped us pick the right type of wood flooring (a pre-​finished solid oak) and a large porcelain tile for our kitchen and downstairs bath. She helped us get the matching grout we needed and detailed the initial cost estimate. She let us take home several samples of the wood and tile so we could satisfy ourselves that the products matched our home.
We had already done some shopping around, so we knew the estimate was fair when it was presented to us. Ours was a large project, with over 750 sq ft of hardwood and 200 sq ft of tile in three different rooms. The work included both removal of existing tile and carpet, and also some carpentry work to reduce the size of our entry step-​up area and build a new step.
Dave DeLima (Sonya’s husband) and his crew were at our home every day during the project, which took a little over two weeks to complete. Dave was very patient with us and was always available to answer our questions as the project progressed. His crew was very polite and very professional. They kept the job clean and at the end of each day took care to sweep and vacuum so we could walk safely in the home. Besides the special carpentry work, we discovered our living room floors needed some leveling work once the carpet was pulled up. The extra charge for this was minimal, and they took the time to do the job right so our new wood floor is level and solid — no squeaks anywhere! Overall we are delighted with the result and will happily recommend the Floor Store to our friends.

Awesome Experience at The Floor Store
Sonya DeLima was my design consult, she did an excellent job helping me pick out the right tile and grout for my shower project. I will be coming back to get her advice on my other projects in the near future 5 Stars to Sonya and The Floor Store !

I had a great experience with The Floor Store and Stephanie Boyd. Very patient and helpful and no pressure at all. It is a big decision to make and all went well! The installation guys were very professional and detail oriented. Even the woman who measured for the quote was pleasant!
We should have done this a long time ago!