TruGreen

I would give this place no stars if that were an option! Customer service is deplorable! Go to another company for your lawn care services — don’t waste your money on this place. My husband called because we weren’t happy with their service. He was told a manager would call him back. Never got a call. Two weeks later I got a email survey and I responded with dissatisfied on all accounts and described that my husband never got a call back with regard to our complaints with their service. That afternoon I got an email from the «manager» (if that’s waft you would call him given that he doesn’t seem to manage anything) saying he was in the field and would call me later. That was two weeks ago. Still no call and that was two weeks ago. Bottom line our grass does not look better than when we began our service with this place and they don’t se to care as long as they get paid. I’ll say it again. Save your money.

I have been trying for over a month to get Trugreen to live up to their advertised service. I have a tree and a large shrub that are having problems. They were ignored by the regular service staff and when I tried several times to get someone to come and diagnose and treat the problems I never got a call back. I then asked to speak to a supervisor. A couple of days later a supervisor called me back and then kept an appointment to look at my tree and shrub. I said he would send someone out to treat the problems, but several days went by with no action. In the meantime my plants were looking worse and worse. My next call was to a general manager who again promised to send someone the next day to do the needed treatments. No one came. Today it has been 5 days with no response. I quit! Don’t use this business!

I was fortunate to cancel my service after having no response from True Green. I did however leave a review here on Unilocal to voice my displeasure. I guess corporate read my Unilocal rating and contacted the franchise owner in Concord.
The Concord Franchisee contacted me to offer an explanation. I was impressed with the fact that he was able to provide a valid description of the disconnect between Corporate and himself. I truly appreciated the fact the he himself would drive out to service our property. As we are several miles away I was willing to wait for their scheduled service date for our area.
The Franchisee who services our area is located in the city of Concord. I am located in Marin County. There is probably about 45 miles or more between our cities and with the traffic situation could be a minimum of an hour and half travel time. So, I can understand why they (the Franchisee) has a particular schedule to reach this are as it would be cost effective. It is just unfortunate that the call center for Corporate doesn’t understand the nuances.
I truly believe that the local franchisee should be able to put his local number on the website and avoid all together the Corporate call center.
Thank you Aaron for following through. I hope we will have many successful years ahead!

Pathetic, they were awful. I called and was sold a service to get rid of my ant infestation, and they took over a month and several calls to actually come out and do the service. They made an appt didn’t show up, I called the manager, no call back. When they finally did show up, they treated half my yard as the tech said that they don’t do beyond 50 feet from the house! What’s the point I have a huge yard and the customer service agent looked it up on GoogleEarth and even commented on the size of my yard, but didn’t tell me there was a 50 ft max. Oh yes and they don’t spray into the areas with bark… HELLO. They SUCK and I’d never use them or recommend them again. TruGreen you are TruScum!

Several months ago my wife and I bought house that had large beautiful lawns. Then all of a sudden they started to turn brown. Not knowing really what to do we kept trying to add more and more water. I kept trying to find someone who could help but it seems that most landscapers are simply «Mow, Blow, and Go» types of businesses.
Then I happened to see a TruGreen truck in the neighborhood and I thought I would go online and check them out. I read a few reviews and I would say people were happy about 50% of the time.
Well, I called and found that there about 4 treatments (6 – 7 weeks apart) left in the season… so I signed up. The TruGreen guy showed up several days later and the first thing he said was «your have a bad fungus» problem. He treated the lawn for fungus control and also fertilized. Within a couple weeks then lawn was turning green again.
We just had our second treatment about three weeks ago and the lawn is now unbelievably green and growing like crazy.
I just couldn’t be happier. I thought we were probably going to have to replace the lawn and thank goodness TruGreen came to the rescue.
Oh… one more thing. I saw that some people complained about getting multiple calls from TruGreen soliciting more and more services.
Well… the ONLY time we have been called by TruGreen is to let us know that they will be servicing our lawn in the next few days.
I can ‘t recommend our this TruGreen office (Concord) enough.