Village European

My daughter’s boyfriend got a flat tire in her 05 BMW X3 on rte 2– the donut spare tire was flat and jack broke — ugh (not his lucky day). We had it towed to Village European that we used once before and they were great… they gave him a loaner to get to work by 10:30 — amazing! Also – Jake was great at communicating with us about the tire situation. We had a truly great experience — woohoo! Thank you to village European!!!

Dave and Chip are wonderful professionals who really care about you and your car. They know Audi’s and BMW’s inside out and are committed to doing the best job possible. They also take extra time to make sure you understand what is needed and why.
I recently had to have my car towed because of a check engine light and, what we thought to be a low oil pressure light. Both Dave and Chip spent hours going over the car trying to diagnose the problem and talking to my husband and myself. It turned out to be nothing serious and I was charged the Diagnostic fee only. I have since taken it back for service and couldn’t be happier. They charge a fair price for great work.
As an Audi owner for many years I have found that many mechanics really don’t know how to work on my car or misdiagnose issues. This will not happen with Village European. I would not hesitate to recommend them.

These guys are absolute scam artists. They overcharge for parts & service and try to up-​sell additional repairs by spinning fear, uncertainty, and doubt.
I took their list of imminent failures to another mechanic who said the parts had plenty of life left and didn’t need to be replaced. I really wish I read these reviews before setting up an appointment with Village European.

When the driver’s seat in my Audi Q7 suddenly became detached from the floor of the car I quickly stopped into Village European because it was too far for me to drive to the closest Audi dealership. I was in a slight panic and the mechanic gracefully replaced the bolt in the seat, urged me to have the problem checked out, and sent me on my way with a smile. That’s old fashioned service and very hard to find these days. When my warranty is up I will definitely be taking my car here.

I took my MINI in for some odd electrical issues and Village European was able to quickly diagnose the problem, advised me how best to deal with it, and guided both my insurance company and myself through the decision to total the car as repairs were prohibitively expensive and future issues were almost guaranteed. They were honest and informed, and most supportive when I had to clean out my car and leave it for the junk yard! I hope to bring my new MINI to them for service soon!

Same experience as the previous post. I went in for a timing belt (scheduled) on a 2004 Audi Allroad. I have a code reader and knew that one temp sensor was popping up. They did the timing belt fine and I talked directly to the mechanic in the bay and also to the service writer. Both seemed pleasant and intelligent. BUT… they both tried to sell me an extra $ 3,000 worth of work, ALL of the sensors, valve cover seals, etc, etc, etc. The mechanic told me, «its throwing codes for all 3 sensors», clearly a straightaway lie. I said no on all of this and now 30,000 miles later… and one temp sensor… I have not needed anything they recommended.
I live nearby and they have nice cars on the lot and what appear to be some nice people but BEWARE.

I think these guys are great. I took my BMW here for servicing and they were honest, informative, did a great job and VERY affordable. What else can you ask for from a car shop?

Village European serviced my 1.8T A4 and I was pleased with the whole experience. The service manager was friendly and very knowledgable and the Audi technician was both skilled and experienced in the field. I have had bad experiences with other European specialty shops but Village European left no doubt in my mind as to what work needed to be done. The technician walked me through his findings after road testing my car and explained what needed to be fixed and why, so that I could make an informed decision. I will only bring my car to Village European from now on and highly recommend it to anyone looking for a friendly atmosphere and quality service.

My regular mechanic gracefully declined to replace a misbehaving trunk sensor in my German convertible, so I got ahold of this shop via a referral from «The Benz Den». To their credit, they did a great job identifying and replacing the broken trunk wiring harness, and their free loaner car (depending on availability) really helps to offset the $ 90/​hr-​ish rate. They also patched a nail-​hole in my tire and replaced a broken tail light. All in all, a very good amount of service for the $ 250-​ish it cost, I was very happy with the price and the single-​day turnaround.
However, things quickly went downhill when I arrived to pick up my car. They tried to sell me an extra $ 2500 or so worth of repairs for things such as a deteriorating air-​mass sensor and lower air-​boot, torn out rear shock mounts, leaky rear axle seals, loose front sway bars, and a broken coil spring. After scraping my jaw off the ground, I demurred at getting the repairs scheduled right then and there, and took the car to my regular mechanic (Paul at B&R Auto in Arlington. AWESOME place, but I digress…) with the list in-​hand for a second opinion. Long story short, B&R explained how just about everything on that list was BS, with the exception of the broken left-​rear coil spring. In addition to giving the car a thorough going-​over on the lift, we went through a list of symptoms that my car *should* exhibit if any of the above things were indeed wrong, and none of those things had been happening to my car.
Given all that, I cannot really recommend Village European for anything except replacing faulty trunk wiring harnesses. If you really want to give these guys a go, I would advise having a different trusted mechanic on standby for a second opinion on any major repairs Village European might recommend.