Fish R US

I’m very disappointed with this fish store. Went in and bought a fish. They write on the display tank it’s a Juvenile French Angel when it’s really a Juvenile Gray Angel. (although they look very alike when they’re juvenile). After I did all the research and I’m for sure it’s a Gray Angel. My friend also tell me it’s a Gray Angel (My friend have an juvenile French Angel so he knows). I called the owner and he did nothing and keep telling me it’s a French Angel. After that I’ve read some other review and find out He did to other people too. Try to rip off people. (I guess that’s how he makes a living). I will never go back to this fish store again. For the people who go buy fish there just make sure you get the right fish for your hard earning money.

Beware of the old bait and switch it still exists the owner will quote you a price over the phone then an hour later tell you a different one. He also charges you test your saltwater! Conveniently while he is doing it. I will never go back to this place. I too was stalked around the store like I was going to steal something completely ridiculous and unprofessional. I read another review after I went here and that person was spot on … I WILL NEVER GO BACK!!! If I could give him zero stars I would

2 Majors issues with Fish’r’us & I’ll shop elsewhere. This LFS is the closest to my home but I’ll drive to another.
#1 Most stock is overpriced! unless marked with a price tag or labeled; prices dramatically change daily, my opinion is markup is determined by amount of daily sales.
#2 is the owner is not a very friendly individual (no sense of humor) & possesses a very arrogant attitude. I honestly cannot count how many times this person told me «I’m a Marine Biologist». One of those people you have to agree to disagree with or be forced into a child like «I Know it all» conversation.
Be prepared to be followed around like you stole something.
Honestly he would be better off stepping aside and hire people with a friendly (not-​so-​serious) attitude.
He has either fired or laid off the more professional/​courteous staff he had.
As a business owner myself, I don’t understand how one could create such an atmosphere.
Much less; stay in business…

Staff we’re very friendly and helpful. They have a varietie of fish, plants and rocks. Definitely would recommend!

I like this place, the owner and the two girls under him are always helpful to me.
I have bought a few fish and they are still alive and kicking, he has a great choice.
I bought a majority of my plants here, I don’t think he can be beaten on price and quality.

First, this place has a great selection of cichlids for a fish store. There’s no debating this point. However, the tanks are in terrible shape. There are ALWAYS dead fish in some of the tanks. Is it really that hard to walk around occasionally and pull dead and dying fish out of your tanks?
Today was the 3^rd time i’ve visited the store. I’ve always browsed and been mildly impressed with the selection, but never purchased anything because the fish just don’t look healthy. I understand it’s hard to keep stuff out of your tanks when you have fish coming and going and many of them are wild caught. Diseases happen. Today however, was the first time I’ve actually seen a fish louse on a fish. When I called the older woman who was doing water changes in the fish room to show her the catfish with the parasite, she acted as though it was nothing. Then she said something incomprehensible while pointing at another catfish in another tank and walked away. She went back to water changes and ignored my suggestion that they may want to do something about that louse attached to the catfish’s caudal peduncle.
As you can probably already imagine, I’ve made up my mind not to go back. As others have said, you would have to be a total novice or a silly maverick to ever put a fish from this store in any tank that wasn’t a tank devoted solely to incoming fish. Any fish from this store would have a high likelihood of bringing in unwanted diseases into your closed ecosystem. When that happens, it’s only a matter of time before you’ve wasted hundreds of dollars and all your fish died anyway.
Oh, and the big tool guy that runs the place did seem like a hygiene product once it was clear that we weren’t buying anything. Though maybe he would have done something about the fish with the louse, who can say. Great selection of fish for you to spend your money on, just make sure you have plenty of medications at your house before you bring anything home. Seriously, a fish louse… it was about ¹⁄₃ of an inch long, how do you not see that?
On the other hand, if you’re looking for a nice fish louse, they have one on a catfish in the third or fourth row from the front of the store… Hurry, before they sell out!

I have purchased several more fish and food. The staff is always very nice and helpful… My fish are flourishing

Wow I really like the selection here for Lake Malawi cichlids. They do indeed have rare cichlids such as the Phenochilus Tanzania aka Star Sapphire.
The owners are not rude like other previous reviews. Rather more helpful and knowledgable.
They have so many tanks! This place is way better than XTREME fish & pet.
Come check it out

i went in a month ago and spent a few hundred dollars on supplies for my koi pond. The lady there was very polite and everything went well. Today I went there to buy a floating log for the turtles in my pond. The owner pointed out the different wood selection and specifically the brazilian wood (floating wood) section to me and I spent $ 42 on the largest piece they had (It was the only descent looking piece out of the 4 they had). I went home and it sank straight to the bottom of the pond. I brought the piece back and the owner said I could exchange it for another piece which I would have gladly done if they had a suitable piece that floated. The owner refused to credit back my card and would only grant me store credit. While I was there an old couple came in with a dead angel fish and held up a receipt showing that they had purchased a couple of hundred dollars worth of fish. They asked for another angel fish and the owner told them that he was all out. The owner then proceeded to argue with them about how much they had paid for it even though they were showing him the purchase price on the receipt. I would never go back there. The owner is a liar and would rather screw people out of a few bucks instead of keeping the customers happy for repeat business. I ended up getting a $ 37 container of food while listening to him complain about how he hated his work. It’s not my fault he hates his chosen career. I recommend you stay away from these petty thieves.

Was here recently with some fish enthusiast family members, and they were shocked at the conditions here. They actually felt bad for the fish and were pointing out the ones that were sick, etc. The koi holding tanks in the back were a joke, something was wrong, because the water was so dark you could barely see the fish.

I have to compliment this store in how I watched them handle a customer complaint a few weeks ago. To begin with I have found some exceptional Plecos and other rare freshwater species well cared for, healthy and at a reasonable price. And being experienced at keeping fish I have never had one die. However, working as the manager of a fish store, granted about 20 years ago, I am very familiar with the problem that the employee was presented with.
Here’s the problem; People are impatient and don’t have the proper respect nor dignity for the life of fish, they set up a new aquarium, don’t want to wait the 3 – 4 weeks that it can take for the natural bacteria balance to develop, they bring home a bunch of new fish and then they all die. Technically this is animal cruelty. People seem to treat fish as a packaged «product» with a warranty as it’s easier to blame someone else when it’s their own actions that kill innocent and beautiful life forms.
While in the store I overheard some fake squeaky voiced young college-​ish c*nt, probably named Ashlee or something complaining that all of her fish died and she wanted a refund. While the employee was visibly upset to hear of this as he was obviously a pet lover he explained to her that she had already been informed when she bought the aquarium YESTERDAY that it would take weeks before she should put fish in it and had even been offered free water sample tests. Problem was this girl was too f*cking impatient and she killed all the fish she bought, not the stores problem.
After she left in a huff I complimented the guy and told him what we used to do at our two stores in California. If a customer killed their fish out of ignorant impatience we would ask for their drivers license, enter them in the computer which would ban them from making any further purchases, ask them to leave the property and never return, and if they do attempt to buy fish again, file a police report for animal cruelty by admission and have the f*cks arrested. We actually did have three ladies arrested. We refused to sell them any more fish two days after they bought the aquarium and one day after they killed several dozen. We asked them to leave the property and they went to our other store, where they left in handcuffs. And then we got fired by the owner for doing it. But upon hearing this advice the employee here had an ear to ear grin.
*=u
Fish do not suddenly die when you get them home for no reason. They die because of improper care by their humans. There are three ladies in the California Central Valley that have a criminal record now to prove this point. I know, I signed the complaints. I wish this store would consider doing the same.