Gullo Ford of Conroe

Disappointing advertising. Twice now, i have inquired on an advertised vehicle at Gullo the day of posting only to be told that vehicle is not available (reserved by Mr. Gullo). A Shelby GT350 is obviously a special car and it shouldn’t be difficult to manage Internet advertising on a one off vehicle.

I am treated like a queen every time I drive into the service bay, even with no appointment. The service is efficient and fast. Everyone from the receptionist to each person I see is helpful, and each person greets me and asks if they can help me — that is true customer service. We purchased our truck there, and we would take it to no one else for service.

I recently had some car troubles and brought my car here. J. T McCoy was one of the people that worked on my car. He was amazingly helpful and it didn’t cost me an arm and a leg. I highly recommend him and anyone else at Gullo Ford on Conroe.

Do not attempt to use for service. Period.
I took my vehicle to Gullo for warranty work and service for the past year with minor annoyances here and there. Most recently, for warranty work to repair a exterior workmanship issue (B-​pillar delamination of the window trim). After having to discuss the matter with Ford Corporate, it was repaired or so I thought. I went to my vehicle and saw it was reappearing, as well as a piece of trim was loose on the rear passenger door. I called Ford Corporate again to let them know my case needed to be reopened, after trying to get in touch with a service advisor.
I was called back (by the regional customer service manager, not even the manager of the service department) to be told «they requested I take my vehicle elsewhere». The fact that the manager did not even have the courage to contact me directly about this, and yet still they are a «top dealer» according to their signage outside is infuriating.
This is after I had to call them out on not getting warranty claims to Ford, not having my appointments in their computer, and various other problems with their «customer service» mindset.
Don’t use Gullo unless you like to be treated like a second class customer. Looks like I’m commuting to have warranty work and service performed from now on.

I have been to another Ford dealership nearby and was insulted by the treatment I received. Never returned. So this time when I was in the market for a Ford I went to Gullo Ford. Daryle Nelson was great as a salesperson. The experience went smoothly and I was driving home in my new car in no time with a deal I was more than happy with. I definitely recommend Gullo Ford if you are in the market for a new Ford vehicle.

Highly recommend Gullo Ford Sales and Service and Accessories. This is my second Ford and I will continue to purchase from Gullo and go to Gullo for Service. They care about their customers and go above and beyond in understanding their needs. They are value-​driven, high integrity. Please consider Gullo for your next purchase. You will not be disappointed.

These guys are ridiculous. Filled out credit app online. Then a clueless salesman named Tim emails us asking for all the same exact info that was on the online app we filled out. Then starts asking for info that isn’t required to get a credit approval. I even told him we rent and the monthly payment and then he asks for the name of the mortgage company. Really? What part of the word «rent» did you not understand? Anyway if they are in the business of selling cars, they suck at it. Good luck since there is a car dealer every 10 feet and they ALL have better customer service than Gullo Ford.

Went to Gullo Ford in Conroe TX looking for a new/​used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Brandon came out to meet us. This guy didn’t know much about the vehicle even though he worked at a Ford dealership. I really didn’t need his help to figure out if we liked the vehicle or not so I let it go. We found a piece of the tailgate interior that was missing (small 2″ x 4″ rectangle) and Brandon assured us that he would replace it. Then I noticed, as we continued to look at the vehicle, that he couldn’t remember my name or my wife’s name. Anyway, I made a deal and we went off to the finance department. This lady was rather brash and was trying to rush me, which I didn’t appreciate but let roll off my back. Throughout this process, I realized that this person couldn’t remember our names either. BTW we have very common names. We bought the Ford Edge that evening and felt good about the deal. Now I just need to get the tailgate fixed up and we will be finished. Well Brandon, who still can’t remember our names, decided to become even less customer friendly and wouldn’t return any voice mails that were left. So I went into the dealership again and had him paged. After 20 minutes and another page, he finally showed up and gave me the sob story about his personal life. He again promised to fix the tailgate and keep in touch with us. Admitting that he had not done a good job of that this far. Well, 2 weeks later and 2 more voice mails not returned, I went back into the dealership and had him paged. After about 10 minutes of waiting and about 5 – 6 people asking if I had been helped, I was getting rather upset. If I was a cartoon, I would have had smoke coming out of my ears. The used car manager named Willie noticed and came over to inquire. I informed him of the promise made and lack of communication from his salesman Brandon. Willie did what any good customer service minded manager would do and took my problem over immediately. He set up an appointment and got the tailgate fixed. While I was waiting for the service to be completed, Brandon passed me 3 times and made sure to continue his level of customer service by not acknowledge me at all. Nothing has been said, no voice mails returned, no apology offered for the horrible customer service that I received from Gullo Ford in Conroe Tx. I am very sorry that Brandon was working that evening and we ended up doing business with him. I am very sorry for stepping foot on the Gullo Ford car lot. I offer 1 star and only 1 star to Willie the used car manager for his involvement. Otherwise this place sucks!

I’ve been very pleased with my experience at Gullo. From sales, to service, to accessories they seem honorable, honest, respectful, and easy to work with. I’d recommend them to anyone.

This is my 1^st car dealership that I went to for my search on a new car. I came here on Friday, December 26. Gullo Ford has never disappointed me ever. My recent trip — I was not disappointed at all but maybe it wasn’t meant for me to trade my car. My sales person is Darrell. He basically told me what I can and can’t do. This was the first car dealership that I went to because I was thinking about trading my Volkswagen CC for a economical car like the 2015 Ford Fusion. I learned that the Ford Fusion had a back up camera. As we were dealing, the quotes came out for the trade and the numbers weren’t what I wanted it to be. So, I left but Darrell was understanding and he told me how things is. He wasn’t trying to make a deal to make a deal. I felt like he was an older brother. Haha.

The sales manager phoned me and apologized for my experience. I am very impressed that he took the time to do so. Still, they need to work on customer service.

Awful. I went out there on a Saturday to drive some cars and decided that I wanted to buy new instead of used. Good so far. I decided to go home and price some options since I hadn’t thought I would be looking at new cars and had really only priced used ones.
I stayed in contact with the agent I had been working at up there and got a quote in writing for a car I wanted to purchase. I went up during the week (getting a babysitter for my small baby) to test drive the car and see what financing was like. When I arrived there was no gas in the car so I couldn’t drive it. Then we went in to talk about price and the price they gave me was $ 1400 more than I had been quoted. In writing. I showed the agent and his manager the email, but they refused to honor it.
I walked out and found the car the next model up and purchased that for the same price they tried to get me to pay at Gullo. They are a bunch of lying crooks.

Last week my husband and I, long time Heights residents, went to Tommy Vaughn Ford looking for a certified used car. We came with a pre-​approved loan, very good credit and a serious need for a new car. We weren’t tire kickers but motivated buyers in need of a new car as my car had recently broken down. We found a lovely 2011 Ford Expedition with around 25k miles on it. The salesman told us the price was going to be around 37k out the door. We wanted to pay around 35k and expected some negotiation and honestly were prepared to «meet in the middle» on the price. But the salesman said they did not negotiate on certified used cars and if we didn’t like the price, he understood if we decided to walk away. Let me be clear, the salesman was NOT rude, VERY cocky, but not rude. I’m still just in shock that this is the way Tommy Vaughn Ford does business! Is that new beautiful showroom on Shepard all paid for? Don’t need any new business? That is what it seemed like to us as customers. I was made to feel like our money wasn’t good enough for Tommy Vaughn Ford. I’ve bought several new and used cars in my life and my experience is salesman are always willing to negotiate a little, especially when you are only 2k apart in price.
We did decide to leave and we went to Gullo Ford in Conroe and met Tristan Dodd, a friendly and helpful salesman. Amazingly, they DO negotiate on Certified Used cars at Gullo. In fact, we bought a car from Gullo Ford the very next day, a Ford Expedition TWO years newer than the one at Tommy Vaughn, with LESS miles, MORE features (navigation, DVD players which the 2011 did not have) for 32k.
I want to be clear, I’m not angry. I ended up with a newer, better car for less money. I would just say I’m perplexed by the sales attitude at Tommy Vaughn Ford. When asked by others about it my only response would have to be that they are doing so well they don’t need to sell cars and then I’d recommend Gullo Ford and Tristan Dodd, who are more than happy to find and sell a great car at a fair price. They went above and beyond and I will recommend them to anyone looking for a car.

Since I orginally wrote my review I have run into about a half dozen people around town that have the same horrible experience at this place. I would avoid at all cost. I drive half way to downtown Houston to avoid using the service here.