James Pearson – State Farm Insurance Agent

James Pearson State farm is by far the best office of insurance I have ever had. I am a single mother and I had insurance with a previous provider who did not really cover my needs as a single mom that drives daily to and from work and with my child in the car.
However, I have been with James Pearson for a little over a year now. Not only did I get a better rate for my policy. I got all the coverage I need and more. even renters Insurance. I feel so safe knowing that god forbid something happen, I am covered through state farm and their wonderful staff.
The staff here including Chelsea G. and Amanda, have gone out of their way to help me and my daughter. especially in a time when I got in a wreck and needed a rental etc. I have sent many friends and family to this office and they now have also become policy holders with James Pearson.
Thank you James and all the staff for everything you do to make having insurance a little easier!

By far and away the absolute worst experience of my life with a problem at home.
I’ve had insurance through State Farm in New Jersey and now Texas but have never had to file a claim. Today, I had to drive 260 miles one way for work and in the house I’m renting, the chandelier fell, it pierced a hole in my table, cracked my iPad and landed on my MacBook. Luckily, the computer doesn’t appear damaged.
When I called at 12:00 o’clock they provided a claim number. I told them I was far away from home and have a non verbal autistic daughter. Now that exposed wiring is present with glass I don’t know if I can clean up or what I should do. The sun has set on the day and an adjuster did not come.
When I purchased the insurance, they told me they would be there day or night and that «if my house was on fire, someone would be dispatched before it was extinguished writing a check up to $ 10,000 so I don’t need to use my own money.»
After 5 hours had passed and I was driving home, I called the man they said would call me. I left him a voicemail stating my concerns professionally but concerned. He returned my call to be beyond rude. He interrupted me, raised his voice and belittled me. His name is Jay Peterson and his number is (972)657−3868.
I was in a retail store when he called to tell me my damage probably isn’t covered because snow was not hanging on the chandelier or something didn’t hit it causing it to fall. It appears to my untrained eye that the electrical box rusted out and that the screws both gave way. That would not be covered. After telling me how everything isn’t covered but they’ll see what they can do, I decided I’d rather pay for the damage than meet this individual.
Tomorrow a supervisor will call (I’m told) but the end result will be the same. He was rude, arrogant and obnoxious.
I’m well aware this review doesn’t help my chances of payment but let the buyer beware. I would not do business with them again and I’ll seek a refund for the remaining months I’ve paid and go to a more reputable company. There seem to be many with good reviews and a lot of negative on State Farm. I should have researched better.
You cover the contents of your home while renting and something like a 36 pound chandelier falls and they are already telling me why it won’t be covered.
The man I spoke with after hours was professional and kind but it doesn’t change the fact that like a good neighbor they aren’t here.
I took the chandelier off of my destroyed table so my kids do not get hurt. If they don’t have another adjuster to ultimately turn me down, I’ll suck it up and pay for the damage myself.
I wouldn’t give State Farm a star but the app makes you give something. It will be at least 24 – 30 hours before they come out as Jay indicated he has a 4 hour appointment at 9am and will call to see if I can meet sometime after that. If that’s the service you want, this is your company. For me, I need to be treated with respect, without someone raising their voice to me and without someone behaving like a control freak.
If you think this reviews fake, I’d love to tell you all about my experience
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As an update, I would delete this review but the program will not allow. So, the adjuster was likely having a very bad day as was I. He actually owned the things said and how he spoke and apologized. In my book, that takes a big man to not call me a liar and try to save face. Instead, he saved a customer and I was happy to have him in my home after he had apologized.
We all have off days and it seems corporate had set my expectations high and as a field employee for another company, I understand the stress and what he must have been through. Not respective of coverage, Jay turned out to be a good, ethical and respectful individual.