The Home Depot

The Asst. Store Manager, Nicole Taylor, was sleeping with her male employees inside the store. Sick! She was great to work for if you were a man, but not a woman. I was fired after I turned her in.

I give 3 stars because I had a bad experience and then a great one. Wanted to get a key made, upon entering I realized that the self minute key maker was no longer in the store, only the one the employees could use (industrial version I assume?) Not a big deal at all, I could see a couple of employees around me but all of them were already helping someone else. Still not a problem, that’s their job. I was waiting patiently until I saw an employee rushing by, I quickly asked if he could find someone to help me or buzz someone over to my direction. I guess that was my first mistake: Asking this employee for help. He immediately barked back at me that he was helping a customer already and to find someone else. It wasn’t the fact that he was busy that irked me, but how he had to say it. Like he was God Almighty and how dare I ask him for help. I couldn’t believe how rude his tone was! As if I had just walked up to him and slapped him in the face. I’m totally cool with you helping other people, but you can be nice about it and not act like I just killed your dog. I wish I was able to get his name, but I only know that he was some India/​Asia decent and he worked at the lane 7 register at 11 am. After he walked by several times, he saw me still waiting. He then pointed to 2 other employees down an aisle and very rudely yelled «They can help you.» Both of the employees he was referring to were already helping someone. I guess I can bother other busy employees, but God forbid I bother him. I gave up on him and waited for the other employees to be done, which didn’t take much longer at all. Jay came up to help me, which is where my good experience comes into play. He was so nice and apologetic about my wait and was very very helpful and informative. He definitely saved my perspective on this particular location. All the stars for Jay, 0 for rude too-​busy-​for-​anyone– employee.

In addition to being horribly difficult to get in and out of the store, their service actually is as bad as Lowe’s. It must be something about being near I-​45 or something. Did an online pick up order since I couldn’t get any help while actually in the store. I shopped elsewhere and came back 2−½ hours later and they hadn’t done a thing for the order. What was on the order??? 12 bags of sand and two packs of batteries. Another 15 minutes I get to wait, amazing. Amazon on pretty much everything is the way to go!

It won’t let me choose no stars online price of a pump was 130 in store price said 200… one employee said just show them at the front so they can change it only they informed me at check out that they won’t honor online pricing bye Home Depot the next 50 year of my life will be spent at lowes… Too bad I had to give them the 1 star

Guys are knowledgable. I needed a adapter fora water line. Even though they we’re sold out they tracked on Down at a different location in a matter of minutes.
As new home ownee my wife is also very excited about their free diy classes.

By far the best customer experience I’ve had in a long time.
They sold me a refrigerator and matched the price of a store advertising the same model lower. When the unit was delivered it is swollen at the sides from insulation expansion and won’t fit in a 36 inch hole despite the dimensions advertised as less than the 36 inch opening in my counter. It goes in 2 inches and begins to bind. A t square shows the budging is significant and Home Depot recognized the defect.
I’ve been calling and going into the store working with the but the vendor (LG) has not held up their end and swapped or picked up the unit. Therefore I’m stuck with a fridge in my dinette.
Home Depot and their team refunded my money letting me purchase a new unit while waiting for LG to get a clue. They actually let me get a fridge with no money out of pocket. They’ve been nice, professional and extremely kind. There have been may issues since I’ve move into the home but Home Depot has earned a lifetime customer. I wouldn’t drive though a competitors parking lot after the way the Home Depot managers have treated me. It’s an amazing experience that they are making right when one of their vendors is leaving me in the cold. This is one hell of a store and I cannot say enough nice things about them! I’m a customer for life.

Taking extremely long to get service in paint department. I’m the only one at the counter. Still waiting…

Another Home Depot. It is in a location that is somewhat handy although the traffic can get pretty snarled. We’ve shopped here off and on for several years and have always gotten good service.

Have had good and bad experiences here, depending on staff. Had a bad experience with an old man yesterday that I’ll call Mr. Turkey neck. He just kept shaking his head no that he couldn’t/wouldn’t help me and his neck gobbler kept jiggling around. Have had other people be helpful tho, so really depends on the day and staff.

OH MY GOODNESS. Very impressed with the manger at this store. She was so nice and understood my concerns and made things right.
I will be back and recommend this store without hesitation.

Very poor customer service. When going in needing help with cutting wood a man came up and with a rude attitude. He told us that he couldn’t help us with it. He said the machine was broken and didn’t even try to help us after that. Not too pleased. I prefer the Lowes right down the street on collage park road.

3 stars only for the gentleman who helped me find everything I needed. In line at the register however, there were gentlemen in front of me who were taking a while (but I’m patient). So Annie on self checkout said that she would get the gentleman behind me over there. Once he was finished, she said she would get me. That’s terrible! Why not get me because I’m next?! Your floor employees are FANTASTIC but the register area needs some MAJOR work!!! Practice customer service and common sense please.

Went to get wood to make fence took over an hour to get them to move to get the stuff together loading the stuff the same the slowest people on this earth work there… well not go there again .p.s if u go take a lunch

I’m a contractor from Colorado and I do a lot of business with Home Depot across the country and this is the most inept group I’ve had the displeasure of dealing with! They’ve wasted hours of my time here in Texas! Managers can’t be found, no one can run a fork truck so they wander the store looking for someone with a license! There’s an intercom system dummy ! Use it !!! They couldn’t do a contractor sale in the evening because the girl couldn’t figure out the scanner so I left my two full carts with the understanding they would hold them until the next morning only to find out they put it all back! The west woodlands store is the only thing that’s saved this job! The homeowner ordered an install through Conroe and they act like they’ve never done this before! Wow what a nightmare. I’ll be sending my complaints to the headquarters in Atlanta.

Pretty typical Sunday went to Home Depot for mulch and left with patio furniture. The staff was extremely helpful. My wife has been tracking a set of patio furniture and when we arrived they only had the floor set left. The assistant manager, Nicole Taylor, and one of her employees went above and beyond to make sure we were taken care of. The set had a few scratches and was missing pillows. They gave us a discount and let us pick out another set of lumbar pillows. I will be back for sure partially bc it is the closest HD and partially bc they were extremely helpful and friendly.
Side note, I really like that HD allows you to have the receipt emailed to you. Who needs paper for anything anymore.

I have actually found help the last couple of times I’ve come here. Most of the time when I enter a Home Depot I’m expecting never to find someone to help me. I do think it’s silly that they sell curtain rods and no curtains though. Why would you do that? I like their garden section layout quite a bit.

Friendly customer service! I came here to look for succulents. I had questions on them and they helped me. Very knowledgeable in the garden center. At the end of my shopping trip, I had everything I needed for my DIY project.

Every time we go in to The Home Depot, we are greeted with at least a «hello» by every employee. They are always eager to help you find what you need. It’s very nice to be able to go in and not have to wander around for hours just trying to find someone to help you or to figure out where things are!