Worst customer service. I bought a case from the Woodlands store and came in to get the receipt to ship it to the manufacturer. The rep said he couldn’t find the transaction to the sale. Then after I showed him the rep’s card that sold me the product, he turned the phone around and told me to call them. I’m sorry, I am not getting paid to do your job. That is what you are paid to do. Then, after being on hold with them, he said he found it. This is why I drive the extra 10 miles down the road to the better location. This place is always a freaking joke every time I have tried to get anything done.
Wan N.
Évaluation du lieu : 1 Houston, TX
Worst customer service but if you need to buy something they will be all over you like a blood hound. Sad because it should be customer service first then transition into a sale but they don’t even know the simple steps of a sale. I would honestly prefer to going to the Verizon Wireless Authorized Retail Store on 105⁄45 right next to the JC Penny. They honestly care more for your attention for service then just sale.
Theresa L.
Évaluation du lieu : 5 Santa Ana, CA
This extremely busy store was really helpful and patient in dealing with my parents and I. When I run errands with my parents, it takes twice as long since I have to translate for them and make sure they understand their choices as a consumer. Our associate was excellent. She welcomed my Asian parents to the neighborhood, which felt good to me since it is a bit intimidating to have my parents move from diverse Las Vegas to new Conroe, where they are the minority of minorities. The people were really knowledgeable and they did not try to pressure us into buying anything. They were really accomodating to the cellular needs of my parents. Since then, I have switched to Verizon as well due partly to my experience at this and other Verizon stores. They are doing many things correctly– Keep on Truckin!