Conicelli Used Cars

With Conicelli the process of trading in a lease early and getting into a used vehicle seemed so quick and easy at first, but I should have known it was too good to be true.
My salesman, Charlie Blue, was your typical sheisty salesman, fast and smooth talking with quick answers to all questions (I came to learn most were not correct). He quickly got me through the process of trading in a lease and getting a used SUV I wanted. He swore profusely he knew the process of trading in a lease early and that he looked up my contract at the Conicelli Hyundai dealership. He promised there would be NO early termination fees since Conicelli was affiliated with Hyundai.
A few weeks later I was notified by Hyundai there would be an early termination fee assessed. I immediately reached out to Charlie who along with his supervisor, Rich Greco, told me Hyundai was wrong and to give them time to sort it out. Once I realized it was Conicelli that was in the wrong and pushed the issue I was given the run around by Charlie and supervisors at Conicelli, Rich Greco and Oliver Woolfolk, for weeks on end. I even contacted Paula DiGiacomo the Customer Relations Manager with Conicelli who was no help at all, telling me to contact the people I’ve tried to that already weren’t calling me back!
In the end, despite being promised a call from a supervisor to discuss the charges I received a very short, unempathetic email from Charlie saying Conicelli wouldn’t help or fix the issue they caused. I tried calling and emailing back and have received no response (this happened numerous times throughout the process). I had to pay the termination fee I was assured there wasn’t originally, and then was promised Conicelli would take care of since they made the mistake.
I don’t understand how I can be blatantly lied to by a Conicelli employee but they won’t do anything to resolve or even show their client a bit of respect and good customer service. If you want to buy a new car which shouldn’t have issues, or like to take risks with a used car, Conicelli could be the place for you. If you want a dealership that cares about not only selling vehicles but also their customers well being after the fact Conicelli isn’t the right place. It is by no means a «nice» place to do business.

I just traded in my 2007 Toyota Yaris for a 2011 Dodge Caliber at the Conicelli Toyota Used Car lot. I’m in love with the car itself. So much space, almost an SUV amount of space, for a good price.
The people were pretty awesome too. With a car dealer I never know if their schtick is all show or if they really mean some of it. I dealt with Wayne Dorsey as a salesperson and Arkadiy Kichin for financing. Both were very direct about the numbers before I signed anything. They showed me the breakdown and explained it all before they even got the contracts out. The end price was below Blue Book. I left feeling like I hadn’t been swindled, which is difficult when dealing with any car dealership.
Where they really shined though, and locked in my future business, was with an issue I had after I left. There was a minor problem with the door latch sensor. It would randomly think the door was open when it wasn’t. I looked it up and it turns out it is a common problem with the Calibers. Despite the fact that this definitely wasn’t covered under my warranty, and they had no legal obligation to fix it, they offered to fix it and give me a loaner car while they did it. I didn’t have to argue or threaten or anything.
Sometimes companies get customer service right, and Conicelli is one of those companies. I will definitely be returning in a couple years when I’m ready to upgrade again.

I have always had a favorable experience. Tom Bean is an excellent sales person, very easy to work with

In true champion fashion, I’m always up for a challenge. So, when I found out my poor, little Volvo was beyond repair, I suited up and went car shopping. I was an easy target. Young female with good credit. Call it an age old truth that car dealers are smarmy con artists, but Conicelli (privy to this notion) wanted to be different, they wanted to be «a nice place to do business.»
I’ll break the suspense and let you know, dear reader, that I indeed purchased a new vehicle. And while I feel warm and fuzzy about my new Subaru (save the jokes), the process by which I acquired it was not as pleasant.
I’ll break this up into parts and take inspiration from lolcats (just because there’s really nothing fun about car purchasing).
Car Knowledge — u haz nun
My car salesman didn’t know anything about the Subaru I was interested in buying. When I asked him why the tiptronic feature, he replied, «oh, that’s just for fun.» Really?
Negotiation — Ladiez don’t know maths
They really frowned on the fact that I was attempting to negotiate the price. They didn’t seem willing to work on it, but then when I decided to walk away from the purchase, they bit with fervor and lowered it to my offer. Then when I signed off on the paperwork, I found that yeah, the agreed price was there, but then with everything else tacked on, the total looked exactly like what they wanted me to pay in the first place. Coincidence? I think not…
Contracts — Just papers, they don’t mattah
The paperwork process was a set up. They had me sign off on everything and transfer my insurance over before even letting me see the price breakdown. I was set on the car, so I wasn’t about to change my mind, but they were really slimy when it came to letting me see the raw figures.
Flattery — Nice bracelet, I haz one too
No matter who I talked to, they were sure to compliment me on something. «Nice bracelet! Is it John Hardy? Oh my god, I love John Hardy. This is my David Yurman.» I think this was their attempt at making me feel comfortable. Like I could open up to them. Tell them stories like they were telling me stories.
So, yes, Conicelli might welcome you with a smile, offer you water and compliment you on your attire/​jewelery/​handbag, but I still left feeling like I’d been inappropriately felt up by a dirty uncle or something.