Elite Cleaning

I have used this cleaning service 2 times before. Both times were pricey (350 for an initial cleaning) and I only had them do the first floor of my small twin home and an upstairs bathroom. I will say that the cleaning itself was wonderful… extremely thorough and didn’t miss a spot.
The problem with this company is that they never return my phone calls to schedule a cleaning. I recently called and their away message was still on from a previous vacation. I still left a message, hoping they would still return my call to schedule a cleaning. If they had a more reliable system to keep clients I think this company would do much better for themselves.

I would absolutely echo another review in terms of wishing I could give them negative 2 stars.
Let me start by saying that the cleaners that come to the house are courteous. The owner, however, is anything but courteous. It amazes me that she can stay in business with how rude she is on the phone to paying customers. We should have known from the beginning that this was a company to avoid, but unfortunately we didn’t follow our instinct. Big mistake!
We initially called to have our first floor cleaned which has 2 bedrooms, 2 bathrooms, a family, living, dining room and kitchen — Since the master bedroom is on the main level, it is basically the level we live on and we do not go upstairs to the other 3 bedrooms and 1 bathroom. Heather would not listen to the fact that we only wanted the first floor cleaned and insisted that she based our appointments on the full square footage of our home. It only got worse from there.
We booked an appointment far in advance before we had company arriving to our home. The cleaners never showed up. Apparently they were double booked and Heather never called to tell us. We called the office to find out what was going on and Heather was unapologetic and we were forced to reschedule for a time that was convenient. When we called to reschedule the inconvenient time, Heather forced us to forego the money we had paid for the cleaning and ended the call yelling at my wife.
I could go on for a while, but I’m realizing this is already too long of a review. This is not a company to do business with. The cleaners themselves expressed dissatisfaction with Heather, but need the money so they continue to work for her.
Avoid this company at all costs!

I wish I could give them minus 2 stars. They do not answer phones, return calls, nor honor contracts. Do yourself a favor and go with someone else!

Completed a request online, received a call right away and Elite walked me through some options and pricing (let me know about a coupon online!). I was given an estimate based on the size of my place and the # of people they were sending out. It helped me prepare my husband for our potential spend. I had some basic questions and they answered them and helped me set up a date for a «deep clean». Called me 24 hours in advance to confirm and give me a 2 hour arrival window. 2 woman arrived and got straight to work! Since I work from home, I was home but upstairs out of their way.
When they were done, the women asked me to walk through and see if they missed anything. It looked like we had just moved in and it looked fantastic.
Happy to have them and hope to set up reocurring cleanings to keep it at this level full-​time!

They are on time, efficient and the staff is incredibly polite. To put it simply… BEST CLEANING SERVICE EVER!!! Thank you so much:-)

«They have been cleaning the bathrooms in our restaurant for over 4 yrs. We have had nothing but good things to say about them. The staff is always been really polite. And if we ever needed something fixed or re-​done, they come back immediately. Very reliable service.»

Literally Crack Heads (not figuratively)
l
These people sent 1 crack head and one normal person. The crack head kept going out to the car to do drugs. In a matter of 2 hours they broke a guitar, hookah, and lamp and dropped a crystal vase of flowers. When I called to complain they called me a liar and told me it was not possible that 3 things broke and only gave $ 20 back to me.

I wish I could give this place stars, but I have never able to get any service. I purchased a deal through Living Social last August. I called in December to use my coupon and was told that they were booked for the next few weeks due to the holidays, but that my coupon would be honored in 2012. I called 7 or 8 times since the beginning of the year to schedule my cleaning always never reaching anyone and leaving a voicemail. When I finally reached a live person, I was told they would no longer honor my coupon instead offering me the value of what the coupon was minus what they paid to Living Social which was now $ 55. The scheduler was rude and snippy on top of everything. I told her to forget it. I hope that Living Social will not allow companies who can not handle the customer service toadvertise on their service.