Serenity Nail Bar

Today was my second time at serenity since I figured I’d give them a second try after the first poor experience and now I know for sure I’ll never be returning. The woman was very rough, she left the nail polish remover on my gel nails for about 20 minutes which burnt and made my hands red and dry. She then cut my skin (to the point where I actually bled) while filing my nails so rough and she had an overall annoyed demeanor. The manicure was pretty bad too, she painted over my cuticles. For some reason I still decided to tip her well and she literally ripped the cash out to my hand. No eye contact, no thank you, not even good bye. Very strange experience. I would not recommend as there are many better quality but cheaper places nearby.

Today was my first time here and I must say, it was one of the best pedicures I’ve ever had! I get pedicures quite frequently and sometimes they are so quick – I’m talking 20 minutes start to finish. My regular pedicure today was approximately 40 minutes. Suney really took her time and gave the longest and best calf and foot massage and used hot stones. Hot stones are sometimes and added expense at other nail salons. I will drive the extra 15 minutes to come here!

I had the best pedicure of my life here today. The lady really took her time, was thorough, & did a great job. Someone else was doing my manicure at the same time — It was just okay, but luckily the pedicure made up for whatever that lacked & in the end, both paint jobs were great. I appreciated how other customers were coming in but there was no skimping out or rushing on mine — The lady was unphased/​focused. Also, everyone that works here is super friendly & engaging. All around great vibes today — I left super happy & relaxed.

I have given this nail salon 4 visits. Each time I sit and wait at least 30 minutes after my scheduled appointment. They don’t honor their appointment times. If you are looking for a quick in and out this is NOT the place. Once they even skimped on my back massage which is part of the service your paying for here.

Eh. Everyone was nice here… but its not a place that I would recommend if you want your eyebrows done. I can accept high prices for services if they are good services. Serenity is a cool concept — they give you a glass of wine and they massage you during your manicures– okay great I understand paying a bit more for the service. But! I stopped in to get my eyebrows and upper lip waxed without price checking (silly me). The woman who did my waxing completely rushed through and did not take her time. She didn’t do a BAD job, but this is probably my lease favorite eyebrow shape I’ve ever had. She did them really thin and they are uneven. I was with her for maybe 3 minutes. Then when I go to pay, I find out its $ 10 for an upper lip wax and $ 12 for eyebrows (they do cut you a $ 2 break if you do both — $ 20 for the combo). So I paid $ 20 + tip for an «okay» experience. I was disappointed. I am used to places that do maybe a $ 10 eyebrow wax and $ 5 – 7 for upper lip. Upper lip takes like … half a second to do. I actually usually do my own waxing but didn’t feel like it this time around. Needless to say I will probably venture elsewhere in the future if I decide to get anything professionally done again.
On a more positive note — I got a manicure here a few months ago — Spring of 2015. I was happy with the gel manicure. It was pricier than usual but I felt like I got more for my money there.

I’m so sad because I went here to have a girls night with some friends after work, and came away so disappointed. One friend made an appointment, so they knew five of us would be coming together, and still they were not prepared. We all sat down at the nail bar at the same time, and the four others in my party got their manicures started right away. Meanwhile, I sat there for almost 25 minutes waiting for someone to acknowledge that I was waiting or that they would be right with me, which they didn’t. Finally, someone finished the manicure of one of my friends and came to start helping me; she filed the nails of one hand and then walked off and I waited another five minutes for someone else to come and finish my manicure. By this time, all the people I came with were all finished with their manicures, and I was still in the middle of mine. Another woman came and chatted with the people of my party and provided them with hot stone shoulder massages as well, which looked lovely. I didn’t get to experience that, as everyone was in a hurry to close up and skipped my massage, again, no acknowledgement or apology. The service here was inconsistent, at best, and extremely deplorable. I will definitely not be visiting here again.

I’ve tried to go here a few times and each time it has been a disappointment. I like my nails short but they aren’t trained in how to cut short nails or file them. They also cannot cut cuticles well at all, each time there was almost no difference from when I walked in to when I left. But most importantly they do NOT sanitize their tools between customers.
I do not have any suggestions for a great manicure in the area, but strongly suggest you don’t waste your money here.

This was my first visit to Serenity for a gel manicure & I’m very disappointed! The lady was super rough & I wasn’t massaged at all (back or arms) — I came here to relax and be pampered. I’m not sure, I’d return or recommend Serenity. Very disappointed– especially bc my friends all really seem to like it here?

I used to come here for years, but ever since they opened up their second location a year ago the talent has diminished. The prices are different at the two locations, the last 2 foot rubs (during pedicures) left much to be desired, and it’s only been 4 days since my pedicure and my feet don’t look very good. I’m disappointed.

Only go here if you want a horrible manicure. I have twice visited and have unfortunately had a terrible experience. I believe I had the owner’s wife (heart diamond ring) and she gave me the worst manicure and polish job of my life. I decided to try it again and I hoped for someone new, or maybe she just had a bad day the first time, but I got her again and it was worse than the first. Go across the street to Lookin Good, they are INCREDIBLE! I almost don’t want to post about them because they are the best kept secret in all of Conshy.

Serenity nail bar is a very clean and quiet place to get your nails done. I don’t get Polish or color, just regular Mani and pedi. Rebekah is the owner, she will take care of you! It is pricey but worth every penny!

I’ve been to this salon a few times.
Pros: They give you a massage while your nails are drying and offer complementary wine. The salon is clean and staff are friendly.
Cons: Usually my nails turn out really nice, but 2 times my gel nail polish didn’t look that great and didn’t stay on very long. They are more expensive than other salons nearby.

Serenity is a good place to go to if you want a treatment beyond a regular mani pedi. Their prices are high but you get the extra massage as a bonus.
Other nail salons that are cheaper probably offer a better mani/​pedi but without all the frills that come with the prices here.
I’ve had 2 gel manicures here that chipped after a week and my mani that I got yesterday has already chipped.
If you’re willing the pay the extra and want the massage and hot stones then give it a try.

Cute, clean place. I sat at the bar and got my nails while sipping on some Pinot Grigio. It was clean and relatively inexpensive. The manicure is not holding up as well as I would have liked and the paint job wasn’t that great, but overall, it was a nice afternoon.

There aren’t many good nail places in the area, so this has become my go-​to nail salon because it’s clean, the staff is generally nice, and it’s close to my apartment. However, I have inconsistent experiences here. I think they are still figuring out how to run the place. I have had some of the experiences that are described in the negative reviews (e.g., several different people take turns working on my nails, being seemingly-​forgotten about and ignored while I wait for my manicure to start, and not being offered something to drink and/​or a massage, which is supposed to be offered to everyone), but in general, my manicures from here last awhile. I hope they get everything figured out so that I can be more enthusiastic about referring people here!

I would not go back here. I had a simple gel polish take off, and had 3 different manicurists in about 10 minutes.
When they finished, they did not even dust off the white gel flakes from my nails! I got home and washed everything off, only to find my nails all scratched up (she used a nail file to file the gel off?)
I was very unhappy with how my nails looked when I left, and would not go back.

Love this nail bar! They do an excellent job, my nails have never looked better! I can’t wait to get there this weekend! & their customer service is amazing! !!!

Not impressed. Against better judgement, I deviated from my regular salon because this one was closer to my home. I wish I could say I liked this place, but the service was seriously lacking.
It was busy when I arrived, but I was taken to the nail bar to remove my gel polish after about 5 minutes. Unfortunately, that’s where the great service ended. In all, I think four or five different girls did my nails. One applied the tinfoil to soak off the gel, another tried to scrape it off, couldn’t, and put them back on. Then, someone else did come and scrape it off. After that, a new person started my pedicure (the only one who finished the job she started… and the only reason I have two stars– the massage was great), someone else game and prepped my nails, then left again. By the end I didn’t know who I was going to have to tip. The worst part was no one told me anything! They didn’t say «hello» or «be right back», they just kept grabbing my hand and doing a little work, then left me wondering.
While all this was happening, the manager was arguing with his staff about who was going to do what. It was a mess. To top it off, my nails and toes don’t match!
Also, the bottles of wine you see in the pics are there, just don’t expect anyone to offer you any. No one in the place had a drink… skip this place till they get it together.

I’ve been a patron here before they moved to their new salon. The salon/​spa is very nice & clean. I mostly utilize the nail services. I love the ladies, they are really nice. They just need to improve their customer experience & not over schedule. Every patron should always have a great experience.
Recently, unless I go at a very slow time, the service is rushed. The quality of paint job really varies from person to person. Often it chips within 2 – 3 days & isn’t cleaned well off the cuticles. For the cost, the paint should last several days. Customer service is also lacking, I’m never offered a wine or hot stone massage any longer when waiting. Though the prices are higher. Additionally, I was sent a grand opening with specials including student discounts. Every time I go to us my student discount, they won’t accept it… why the false advertising of specials.
I’ve had a blow out once & the woman soaked my shirt, didn’t return my hair clip & basically suggested a new less layered cut. I’ll never utilize this service again.
Overall, Serenity has great potential but just needs to work on consistent customer care & quality of their painting.

I went in for a quick Mani. As soon as I walked in, I already had hesitations. The idea of a nail bar is great, you get to chat with all the neighboring ladies and that was fun, as well as the free sparkling wine. However, in terms of quality, it was awful. My manicure lasted less than one week, cost me 22 dollars and was poorly done from the get go. This place is the epitome of the saying «shine your sh*t». While the outside and inside were finely decorated, the service offered was poorly executed. A huge disappointment. 3 stars solely for the socializing factor.