I had a complicated return/exchange situation and the line was growing. Great opportunity for customer service to be an epic fail but, the two ladies behind the counter were wonderfully professional and kind to my plight. They called over their LOD(leader on duty a.k.a manager) to figure the mess out. Russ to the rescue — his name stands out because that’s also my father-in-law’s name. He figured it out and got me successfully on my way.