Chili’s

We eat here all the time! Our server was Mariah tonight and I just wanted to give her props for providing great service to us and handling the picky douche bag at the table next to us professionally!

There were maybe seven tables filled when I came in just looking for some quick fuel before grocery shopping. Nearly instant regret. This place was just awfulll. Waitress came by for our drink orders, water and a lemonade, we were brought tea and a sprite? She slid them on the table so quickly we couldn’t even get her attention to correct it. Took about five minutes to flag her down and another five minutes for her to bring the correct drinks out at which point she finally took our orders.
I ordered the smoked bbq wings and a cup of loaded baked potato soup, my mother ordered the endless enchiladas they had on special. The soup was good, nothing extraordinary. The wings were itty bitty and barely had any meat to them, I wasn’t super hungry so this wasn’t so upsetting, just something to keep in mind.
The enchiladas were the worsttt. We had requested the sides be substituted but of course staying true to preceeding service, the wrong sides came out with the enchilada entrée. Our waitress seemed irritated when we pointed it out, and we’re rational people, there are times when it is the kitchen’s fault when orders come out wrong, but c’mon. You had to look at the plate to bring it out, should’ve noticed something was wrong. She took it back, brought out the corrected order, and the tortillas on the enchildas were hard as a rockand ridiculously difficult to cut into.
We flagged down a manager who had been milling around amongst the four other slow moving waitstaff and complained about the entrée. He offered no excuse or even a hint of sympathy, just an «oh you don’t like it? Uh. We can bring a different entrée out.» But we just decided to cut our losses and bail.
Food ¹⁄₅
Service ¹⁄₅
Chance of Returning to this location ⁰⁄₅

We came in an the manager sat us diwn an told us were very busy but there were only 4 tables full an 2 in the bar oir waitress jessica never checked on us or took our order the manger had to come ask if we are doing well told her we been ready shes tells us agin sorry supper lunch rush i look around an now its only 3 other tables an is… i worked at chillis an this isnt done right sad ppl cant even get what they payed for anymore

First impression matter. The service at this location is horrible. Our waitress twice forgot to bring our drink order. She hasn’t asked us if we need anything else. It’s like we’re in quarantine at this table. What’s up with that Chili’s?

I came in with my sis, Niece-​in-​Law, and my Great Niece and Nephew. I actually had to ask someone to serve us after about thirty minutes. The waitress stated she was the only one staffed.
The food was good, and after the first acknowledgment, the staff was receptive and checking in from time to time.
No bad on the staff, as they are obviously understaffed.
I worked food service while in college. Both staff and Mgmt… I would have been fired; period!

Slow service. We have been here when they are really good it’s hit or miss though. But my wife loves this place so I guess I gotta deal with it

Slow service, queso was barely warm, chips were greasy and not crisp. We keep trying this place because it’s close, but hasn’t gotten better. Husband didn’t care for it before and now we really won’t go back.

I come to this location because it’s convenient for family and friends. For the past three times they have messed up my order. Slow service. I felt like they’re always working with short staff and feel forgotten. Like drinks are not refilled. I like being able to psy at the table. If you want a dinner at Chili’s. Go to the Forum location or. The Quarry… Service is ten times better!!!

Had a couple of margie’s, El Nino” pretty good. Had the «new» mango margarita, just too sweet for me. Definitely a slow night which makes me wonder how you screw an order… after all, it was just an appetizer. Sour cream came out frozen. Ordered wings with bone and got boneless, I probably won’t be returning. Generally don’t frequent Chilli’s… tonight was purely out of convenience!

Dear chili’s — get rid of computers and bring back servers!
Against the warnings of terribly slow service, my family and I arrived at this chili’s at 5pm on a Thursday. It took nearly 4 minutes for anyone to acknowledge our presence and sit us, which folks in the food service industry know is way too long. (I was a server for 5 years) There was one other table in the dining area and two in the bar area. 3 servers made eye contact but none offered to seat us.
Once we were seated it was another 3 – 4 minutes before our waitress to take our drink order. Again, it’s 5 pm and no one was there. Luckily we placed our daughters order as soon as we sat down because it was nearly an hour for our food to arrive. Our food was the correct temperature and was very tasty.
This is a common trend with chili’s. The cut back of servers is blatantly obvious as the reliance on the tabletop computers have replaced good old fashion service. I’ve tried the chili’s in the forum and 3009-​same service speed. Sorry chili’s the food was delish but not worth an hour wait in an uncrowded restaurant. Won’t be spending my $ at this chain again.

Haven’t been home to San Antonio for five years. I was looking g forward to some nachos and good old fashioned southern hospitality. We were seated in an area the waitress said was closed. She was kind enough to let us stay seated. Nachos came with too much cheese it was inedible. Asked for southern egg rolls instead, cook sent out a partial order. Mothers chicken was undercooked on her salad, but staff took care of it. Manager was very kind, it’s a new chef, and having a hard time. Really wished it was better.

This Chili’s is special. The waitstaff take good care of you, and when you’re at the bar, expect to be treated well by a professional bartender. I am never disappointed when I come to this spot!!!

My husband and I went here and had 5* service thanks to our waiter, Dalton. If you go here I highly recommend asking for him to be your server. Please tip accordingly.

I can only give 1 star and that’s only cause I can’t put 0. If you can find another location go there cause you’ll be waiting forever here even with a bunch of empty tables. They need to hire more people cause this wait gets pretty annoying.

This is getting to be a terrible habit at this Chili’s and I will never set foot in that one again. We go in about 1:30pm and the restaurant is nearly empty and we are told we will have to wait over 20 minutes before we can even be seated. There was already one couple waiting, and then 2 more couples came in and the wait time got even longer for them. When we asked why the wait for an empty restaurant, we got yelled at rudely by the hostess. AVOID THIS PLACE AT ALL COSTS!!! Every single one of us got up and left.

I noticed the sign outside changes and we noticed it everything inside to include the décor and the uniforms have changed they have a cool new table top check out in order and trivia games option it’s really great service was awesome food was fresh definitely recommend

I’m a Chilis lover, but this is by far the worst Chilis I’ve ever stepped foot in. I’ve been here not once, not twice, but three times and on each and every occasion the service was awful and the food was mediocre tasting and cold. Save yourself, and go in to San Antonio or to the Forum for a decent experience. I’m guessing it’s only a matter of time before this franchise closes.

I came here because my sister really wanted a hamburger. It’s a chain restaurant, so don’t expect much. It’s not terrible, but it has almost no good vegetarian choices.
The service was okay. They were clearly under staffed, but our waiter was very apologetic. My sisters burger was a bit burnt on the outside, and my food was really slathered in oil.
All in all, we had an okay time.

I wish I would have read these comments before coming! The first table they sat us at was filthy and dark. The light above our table was out. So I requested to be moved. The server I had at the new table was probably the best thing they had going bc everything was not! I avoid this Chilis every time now.

I’ll start by admitting that I am not a big Chili’s fan. I work in the Converse area and have somewhat limited lunch choices to what I am accustomed to having near home. It’s Chili’s so I know what to expect with their food, but I don’t expect to get sick off the food. I’ve had two entrees here (both involving chicken) and got ill each time. My co-​worker also had a chicken related entrée and she, too, suffered. Learned my lesson and won’t go back.