Jack’s Paint Place

This is the only only shop to go to for your repairs! :) from Collision damage to Hail repair these guys do it all. This is a family owned business, not a corporate run shop so you get personal service like no other. Jeff, John, and Barry are the best and will help you with anything you need. You get a wonderful greeting from Janet and with the help of Krista, David, and Bobby you can be sure of your car will be taken care of. It’s a treat when Jack is around and chats up a conversation with you! :) You’ll be pleased with the results if you are a customer of Jacks Paint Place! :)

They called to confirm my appointment several days in advance. The turn around time was fairly quick… only 5 days. And that was with a smashed in front drivers side quarter panel and front door! They did a fantastic job! It looks as good as new. I got progress reports throughout the week, as well, so I always knew where they were with the job.
This is our second auto that they took care of after an accident. We won’t take our cars anywhere else!

Excellent work & outstanding customer service. We’ve been using Jack’s Paint Place for over 20 years. There’s no other place we’d rather go.

These guys know what they are doing. I very particular with my car and black is a very hard color to get perfect. I am very pleased with the results.

I had a very bad accident which required some extensive rehab work on a 2010 Corvette. The Team at Jack’s did a magnificent job getting the car back to ‘new’ condition. Can’t say enough good things about the way I was treated and the work done. Body fit and paint work were excellent. They worked with my insurance company every step of the way.
Great job guys.

Great work on my new F150… thanks. .i have recommend them to everyone that’s inquired about my paint job…

Approaching my 40^th birthday I needed a toy to help me get thru the start of my second if I’m counting midlife crisis. Boat? Motorcycle? Airplane? I literally drove a thousand miles across Texas looking for something that tickled my fancy in about four days. I ended up finding a Miata with relatively low mileage on ebay for the year; despite my best intentions of a barn find Porsche that I could restore to its former glory.
I ended up buying that Mazda off the tarmac of the Bulverde Airpark. Please, its not necessary to thank me for the little known fact that Bulverde has a actual landing strip (not 281) and hangars. I drove it home after a celebratory lunch at Antler Café as I paid about $ 1800 less than Kelly Blue Book suggested. The car itself was near perfection on the exterior; minus one wrinkled rock guard on the passenger side that the seller said I could get fixed for about $ 200.
Enter Jack’s Paint Place in Converse, Texas. My first contact thanks to a Unilocal review from one of the Miata previous owners was Jeff. I called to ask if the blemish could be fixed along with some additional work as I wanted to add a factory style spoiler. Jeff asked for some photos of the area I was concerned about along with the specs for my addition. I agreed to drop the car off with a promise that the rock guard issue would be taken care of.
The fix honestly took longer than I expected; but Jack’s Paint Place delivered. Rock guard issue gone. New spoiler looks amazing and really completes the car. One of the previous owners had the car painted at Jack’s less than a year before for a reasonable price. The staff honored the warranty repairing the eyesore. Classy folks over at Jack’s especially Jeff. My half British sports car experience is going quite well; thanks to my new favorite San Antonio area body shop. Cost of my spoiler addition was even under the $ 300 estimate! Who could ask for a better experience!

Spectacular workmanship. I couldn’t tell there was previous damage once my car was returned but I guess that’s the point though right? Their customer service was outstanding too. I recommend Jacks Paint Place to anyone who is looking for high-​quality auto body work.

This is real. Call me @ 512.658.4100. «My Baby» was vandalized — every exterior damaged. Asked Miata Club Members for recommendation and Jack’s came up on 99% of responses, so I found a way to get it there (about 60 miles from home). ONE OF THE BEST DECISIONS I’VE EVER MADE! Just dropped it off, crossed my fingers and, whalah! It’s in much better condition now than it was when I bought it. Jeff handled the Adjuster, kept me informed of the progress, was patient with my lack of knowledge and took time to explain, found the rare after-​market matching tail lights I thought would be impossible, allowed me extra time to pick the car up, knowing my location and situation, was always courteous and, well, silly as it might seem, I might just wreck another car just to experience the same high level of service that everyone wants, my generation experienced, most don’t offer, BUT JACK’S PAINT PLACE DOES!

this place is covered by usaa we’ve had both cars but. Here top notch customer service top notch car repair highly recommend

The quick an dirty for those who will not read the whole review, is that the work was horrible, communication during the repair was non-​existent, I was lied to, and then I was yelled at in the parking lot by Jack himself for having «too high of expectations».
I selected Jacks because I had talked to several local car enthusiast that gave it outstanding reviews. The location of the shop was inconvenient for me, and the estimate was by far the highest of bids I received.
The first time I went to pick up my car I was shocked by how filthy it was. The car appeared to have been sitting for days collecting dirt and water spots. I couldn’t believe that they would expect someone to pick up a vehicle and inspect the repair through all of the filth. Even though all of the dirt it was very apparent that the paint finish was very poor. There where spots where paint had pooled on the edges of the bumper, and debris under the finish. Without any further inspection they agreed that the paint finish was poor, and said that they would repaint it.
The second time I was contacted saying that my car was completed I arrived to find that the car was just as dirty as the first time around. The paint finish was somewhat better, even though it did still have some dust particles under the finish, and two 5−6″ scratches (on brand new paint). I continued to inspect the repaired parts, and I was amazed at how much they had neglected the details. The front grill literally fell from the bumper when I touched it, because they had not put a single fastener in to connect it to the bumper. The brake cooling ducts had been removed for paint, and when they where reinstalled glue was slopped around the edges and onto the duct trim. The badging which had been removed from the bumper had white glue (on a black car) hanging out from under the edges. When I questioned them about the glue under the badge they insisted that it was just polishing compound, because the badge connects with two pins through the bumper and doesn’t use any glue. The truth is that the pins used to connect the badge are single use only. Since they had to repaint the bumper after the initial poor paint job, they chose to glue the emblem on instead of buying a new one for $ 16 and attaching it properly. The front quarter panel which had no fitment issues after the accident, and was only repaired because a fender tab had bent and put a tiny 1″ crack in the paint, now bowed out in the middle causing it to stick out nearly ¼ of an inch further than the door. The rust inhibiting underbody coating which I had requested to have repaired, and which had been included in the itemized repair receipt had not been repaired in any way. On top of all the shoddy repairs they had managed to deliver several new large scratches, and horrible swirl marks from their buffer along the way.
After I pointed out all of these things they took the car back in to one of their repair bays so that they could attach the grill, buff the scratches they had put in the new paint, and remove the glue which had been slopped around the brake cooling ducts.
After about an hour of waiting while they tried to do some easy quick fixes they brought my car back out. One of the scratches came out perfectly, but the other was too deep and still shows. Some of the glue came off, but some of the globs of glue couldn’t be removed. The grill was attached, but only by about half as many fasteners as had been used in the factory. When I asked them what they where going to do about unresolved issues the worker went and got Jack (the owner) and had him come out to look at the repair. Jack’s statement was that they had already done the repair twice and that my expectations where too high. He said they would do nothing more on the car. I called my insurance USAA (who is amazing BTW) and they said to take the car home and they would send out one of their inspectors to start a complaint against the shop and initiate a repair at another shop.
As Jack left he proceeded to drive up and roll his window down, yell at me for several minutes about how I don’t know anything. Then when I reminded him that I was very involved in the local car community and that I would be spreading the word and posting on line he told me that his reputation was immune to my reviews and that nothing I could do would hurt his business. There was another customer there at the same time that was obviously unhappy with his repair, but he got bullied into accepting the defects. Stay away form Jack’s. The quality of repair is poor, and contrary to their advertising they will not repair your car to the pre collision state. In fact when I took my car in for repair the damage was minimal enough that most people couldn’t look at the car and tell it had been in a collision, but now I have all sorts of new issues that didn’t exist before the repair.

The owners of Natural Bridge Caverns recommended this place when I needed body work done (some 10 years ago), and I’m so glad they did. Ever since, every unfortunate auto event I’ve had has gone to Jack’s.
The reception area is homey — decorated with country charm. All the folks are knowledgeable and friendly. You can tell they take pride in their work — and their whole shop — in lots of little details, but most strikingly: the place is CLEAN. Like, cleaner than a hospital clean. (Car hospital clean???) The work is always top notch, and so is the customer service.
I could go on and on and on, but I’ll just add that my insurance adjuster asked where I’d be taking my car for minor paint/​dent work, and when I said Jack’s Paint Place, HE gushed with enthusiasm about how great they are. They just are.

We have taken both of our vehicles for repair at Jack’s using both insurance and private pay. They are professional and meticulous every time. I’ll never go anywhere else.