Lowe’s Home Improvement Warehouse of North Conway

I try to buy a new blower in lowes husqvarna, at first excellent service cause they want to sell i ask the seller if the machine don’t work good you will take care here, and he said yes of course and i have surprise two month after doesn’t work properly i went back and i told them this don’t work they just told me call the number of the husqvarna we cannot do anything here
??? poor customer service …

We have had nothing but excellent service at Lowes North Conway. We bought a grill a few months ago, excellent price, very helpful staff. Bought a bench a month later, again great deal, they discounted it 20% because the first one they showed us was cracked. We just met with Bill in the kitchen remodel section, he was excellent! They spent 2 and a half hours with us as we tried to decide on color and design of our project. No complaints about this Lowes!

Buyer beware of any motorized products. We bought a BRAND NEW pressure washer off the sales floor, we were told it was completely ready for use, we used one time and then stored in a heated basement for the winter. Went to start this year and would not start, they said it was caused by lack of lubricant, or no oil in the machine. Question when these things are assembled don’t they have to be tested to make sure they run? ie: oil and maybe a small amount of gas? Bought new at 245.00 to repair it would be 255.00,

Below is a complaint letter I sent to Lowes regarding a poor shopping experience I had in their North Conway, NH store
Their response: IM SORRY
My recommendation: Shop Home Depot across the street.
Dear Lowes,
I am writing to you regarding a problem I had at your store in North Conway, New Hampshire. On April 14^th, I attempted to purchase a Velux skylight plus numerous other items for an attic remodel. My shopping cart had well over a $ 1300.00 in merchandise. Although the skylight was available for $ 406.00 dollars in your Boston area stores, for some reason the item was $ 430.00 in your New Hampshire stores. I asked customer service if they would match the price. I was told it was Lowe’s policy not to match its own price. That really doesn’t make any sense. The store manager, who was fully aware of my problem, did not attempt to help me. He left it up to the clerks who really couldn’t make a decision. So for a total of $ 24.00 Lowe’s lost a $ 1300.00 sale. I left 2 full shopping carts at your customer service counter and wasted 2 hours in your store. I went to Home Depot across the street. Home Depot was very happy to match the price plus reduce the cost of the entire order by 10%.
As a regular customer in your Boston and New Hampshire stores I am totally disappointed. There is a lot of competition in the home center market. Lowe’s needs to review its price matching policy and hire managers who really care about customer service.
Sincerely.
Bob F